TSB: CADILLAC 9-5, AVALANCHE, CORVETTE, DTS, GRAND PRIX, H2, SIERRA 1500, SIERRA 2500, SIERRA DENALI, SILVERADO 1500, SILVERADO 2500, STS, SUBURBAN, TAHOE, YUKON, YUKON DENALI, YUKON DENALI XL, YUKON XL (2004–2020)

Bulletin 19NA262 — November 22, 2019

Bulletin Details

Bulletin ID19NA262
ManufacturerCADILLAC
Models9-5, AVALANCHE, CORVETTE, DTS, GRAND PRIX, H2, SIERRA 1500, SIERRA 2500, SIERRA DENALI, SILVERADO 1500, SILVERADO 2500, STS, SUBURBAN, TAHOE, YUKON, YUKON DENALI, YUKON DENALI XL, YUKON XL
Model Years2004–2020
Date IssuedNovember 22, 2019
Date Added to NHTSAJune 22, 2020
ComponentELECTRICAL SYSTEM
Vehicles Affected252 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

This technical bulletin provides repair information to correct a customer concern of Clock Shows Dashes and Cannot be Set After Battery Disconnect.

Affected Vehicles

MakeModelYearComponent
GMC SIERRA 1500 2020 110000 ELECTRICAL SYSTEM
GMC SIERRA 1500 2019 110000 ELECTRICAL SYSTEM
GMC SIERRA 1500 2018 110000 ELECTRICAL SYSTEM
GMC SIERRA 1500 2017 110000 ELECTRICAL SYSTEM
GMC SIERRA 1500 2016 110000 ELECTRICAL SYSTEM
GMC SIERRA 1500 2015 110000 ELECTRICAL SYSTEM
GMC SIERRA 1500 2014 110000 ELECTRICAL SYSTEM
GMC SIERRA 1500 2013 110000 ELECTRICAL SYSTEM
GMC SIERRA 1500 2012 110000 ELECTRICAL SYSTEM
CHEVROLET AVALANCHE 2011 110000 ELECTRICAL SYSTEM
CHEVROLET AVALANCHE 2011 110000 ELECTRICAL SYSTEM
CHEVROLET AVALANCHE 2011 350000 EQUIPMENT
CADILLAC DTS 2011 110000 ELECTRICAL SYSTEM
CADILLAC DTS 2011 110000 ELECTRICAL SYSTEM
CADILLAC DTS 2011 350000 EQUIPMENT
GMC SIERRA 1500 2011 110000 ELECTRICAL SYSTEM
GMC SIERRA 2500 2011 110000 ELECTRICAL SYSTEM
GMC SIERRA 2500 2011 350000 EQUIPMENT
GMC SIERRA DENALI 2011 110000 ELECTRICAL SYSTEM
GMC SIERRA DENALI 2011 110000 ELECTRICAL SYSTEM
GMC SIERRA DENALI 2011 350000 EQUIPMENT
CHEVROLET SILVERADO 1500 2011 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 1500 2011 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 1500 2011 350000 EQUIPMENT
CHEVROLET SILVERADO 2500 2011 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 2500 2011 350000 EQUIPMENT
CADILLAC STS 2011 110000 ELECTRICAL SYSTEM
CADILLAC STS 2011 110000 ELECTRICAL SYSTEM
CADILLAC STS 2011 350000 EQUIPMENT
CHEVROLET SUBURBAN 2011 110000 ELECTRICAL SYSTEM
CHEVROLET SUBURBAN 2011 110000 ELECTRICAL SYSTEM
CHEVROLET SUBURBAN 2011 350000 EQUIPMENT
CHEVROLET TAHOE 2011 110000 ELECTRICAL SYSTEM
CHEVROLET TAHOE 2011 110000 ELECTRICAL SYSTEM
CHEVROLET TAHOE 2011 350000 EQUIPMENT
GMC YUKON 2011 110000 ELECTRICAL SYSTEM
GMC YUKON 2011 110000 ELECTRICAL SYSTEM
GMC YUKON 2011 350000 EQUIPMENT
GMC YUKON DENALI 2011 110000 ELECTRICAL SYSTEM
GMC YUKON DENALI 2011 110000 ELECTRICAL SYSTEM
GMC YUKON DENALI 2011 350000 EQUIPMENT
GMC YUKON DENALI XL 2011 110000 ELECTRICAL SYSTEM
GMC YUKON DENALI XL 2011 110000 ELECTRICAL SYSTEM
GMC YUKON DENALI XL 2011 350000 EQUIPMENT
GMC YUKON XL 2011 110000 ELECTRICAL SYSTEM
GMC YUKON XL 2011 110000 ELECTRICAL SYSTEM
GMC YUKON XL 2011 350000 EQUIPMENT
CHEVROLET AVALANCHE 2010 110000 ELECTRICAL SYSTEM
CHEVROLET AVALANCHE 2010 110000 ELECTRICAL SYSTEM
CHEVROLET AVALANCHE 2010 350000 EQUIPMENT
CHEVROLET CORVETTE 2010 110000 ELECTRICAL SYSTEM
CHEVROLET CORVETTE 2010 110000 ELECTRICAL SYSTEM
CHEVROLET CORVETTE 2010 350000 EQUIPMENT
CADILLAC DTS 2010 110000 ELECTRICAL SYSTEM
CADILLAC DTS 2010 110000 ELECTRICAL SYSTEM
CADILLAC DTS 2010 350000 EQUIPMENT
GMC SIERRA 1500 2010 110000 ELECTRICAL SYSTEM
GMC SIERRA 2500 2010 110000 ELECTRICAL SYSTEM
GMC SIERRA 2500 2010 350000 EQUIPMENT
GMC SIERRA DENALI 2010 110000 ELECTRICAL SYSTEM
GMC SIERRA DENALI 2010 110000 ELECTRICAL SYSTEM
GMC SIERRA DENALI 2010 350000 EQUIPMENT
CHEVROLET SILVERADO 1500 2010 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 1500 2010 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 1500 2010 350000 EQUIPMENT
CHEVROLET SILVERADO 2500 2010 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 2500 2010 350000 EQUIPMENT
CADILLAC STS 2010 110000 ELECTRICAL SYSTEM
CADILLAC STS 2010 110000 ELECTRICAL SYSTEM
CADILLAC STS 2010 350000 EQUIPMENT
CHEVROLET SUBURBAN 2010 110000 ELECTRICAL SYSTEM
CHEVROLET SUBURBAN 2010 110000 ELECTRICAL SYSTEM
CHEVROLET SUBURBAN 2010 350000 EQUIPMENT
CHEVROLET TAHOE 2010 110000 ELECTRICAL SYSTEM
CHEVROLET TAHOE 2010 110000 ELECTRICAL SYSTEM
CHEVROLET TAHOE 2010 350000 EQUIPMENT
GMC YUKON 2010 110000 ELECTRICAL SYSTEM
GMC YUKON 2010 110000 ELECTRICAL SYSTEM
GMC YUKON 2010 350000 EQUIPMENT
GMC YUKON DENALI 2010 110000 ELECTRICAL SYSTEM
GMC YUKON DENALI 2010 110000 ELECTRICAL SYSTEM
GMC YUKON DENALI 2010 350000 EQUIPMENT
GMC YUKON DENALI XL 2010 110000 ELECTRICAL SYSTEM
GMC YUKON DENALI XL 2010 110000 ELECTRICAL SYSTEM
GMC YUKON DENALI XL 2010 350000 EQUIPMENT
GMC YUKON XL 2010 110000 ELECTRICAL SYSTEM
GMC YUKON XL 2010 110000 ELECTRICAL SYSTEM
GMC YUKON XL 2010 350000 EQUIPMENT
SAAB 9-5 2009 110000 ELECTRICAL SYSTEM
SAAB 9-5 2009 110000 ELECTRICAL SYSTEM
SAAB 9-5 2009 350000 EQUIPMENT
CHEVROLET AVALANCHE 2009 110000 ELECTRICAL SYSTEM
CHEVROLET AVALANCHE 2009 110000 ELECTRICAL SYSTEM
CHEVROLET AVALANCHE 2009 350000 EQUIPMENT
CHEVROLET CORVETTE 2009 110000 ELECTRICAL SYSTEM
CHEVROLET CORVETTE 2009 110000 ELECTRICAL SYSTEM
CHEVROLET CORVETTE 2009 350000 EQUIPMENT
CADILLAC DTS 2009 110000 ELECTRICAL SYSTEM
CADILLAC DTS 2009 110000 ELECTRICAL SYSTEM
CADILLAC DTS 2009 350000 EQUIPMENT
HUMMER H2 2009 110000 ELECTRICAL SYSTEM
HUMMER H2 2009 110000 ELECTRICAL SYSTEM
HUMMER H2 2009 350000 EQUIPMENT
GMC SIERRA 1500 2009 110000 ELECTRICAL SYSTEM
GMC SIERRA 2500 2009 110000 ELECTRICAL SYSTEM
GMC SIERRA 2500 2009 350000 EQUIPMENT
GMC SIERRA DENALI 2009 110000 ELECTRICAL SYSTEM
GMC SIERRA DENALI 2009 110000 ELECTRICAL SYSTEM
GMC SIERRA DENALI 2009 350000 EQUIPMENT
CHEVROLET SILVERADO 1500 2009 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 1500 2009 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 1500 2009 350000 EQUIPMENT
CHEVROLET SILVERADO 2500 2009 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 2500 2009 350000 EQUIPMENT
CADILLAC STS 2009 110000 ELECTRICAL SYSTEM
CADILLAC STS 2009 110000 ELECTRICAL SYSTEM
CADILLAC STS 2009 350000 EQUIPMENT
CHEVROLET SUBURBAN 2009 110000 ELECTRICAL SYSTEM
CHEVROLET SUBURBAN 2009 110000 ELECTRICAL SYSTEM
CHEVROLET SUBURBAN 2009 350000 EQUIPMENT
CHEVROLET TAHOE 2009 110000 ELECTRICAL SYSTEM
CHEVROLET TAHOE 2009 110000 ELECTRICAL SYSTEM
CHEVROLET TAHOE 2009 350000 EQUIPMENT
GMC YUKON 2009 110000 ELECTRICAL SYSTEM
GMC YUKON 2009 110000 ELECTRICAL SYSTEM
GMC YUKON 2009 350000 EQUIPMENT
GMC YUKON DENALI 2009 110000 ELECTRICAL SYSTEM
GMC YUKON DENALI 2009 110000 ELECTRICAL SYSTEM
GMC YUKON DENALI 2009 350000 EQUIPMENT
GMC YUKON DENALI XL 2009 110000 ELECTRICAL SYSTEM
GMC YUKON DENALI XL 2009 110000 ELECTRICAL SYSTEM
GMC YUKON DENALI XL 2009 350000 EQUIPMENT
GMC YUKON XL 2009 110000 ELECTRICAL SYSTEM
GMC YUKON XL 2009 110000 ELECTRICAL SYSTEM
GMC YUKON XL 2009 350000 EQUIPMENT
SAAB 9-5 2008 110000 ELECTRICAL SYSTEM
SAAB 9-5 2008 110000 ELECTRICAL SYSTEM
SAAB 9-5 2008 350000 EQUIPMENT
CHEVROLET AVALANCHE 2008 110000 ELECTRICAL SYSTEM
CHEVROLET AVALANCHE 2008 110000 ELECTRICAL SYSTEM
CHEVROLET AVALANCHE 2008 350000 EQUIPMENT
CHEVROLET CORVETTE 2008 110000 ELECTRICAL SYSTEM
CHEVROLET CORVETTE 2008 110000 ELECTRICAL SYSTEM
CHEVROLET CORVETTE 2008 350000 EQUIPMENT
CADILLAC DTS 2008 110000 ELECTRICAL SYSTEM
CADILLAC DTS 2008 110000 ELECTRICAL SYSTEM
CADILLAC DTS 2008 350000 EQUIPMENT
PONTIAC GRAND PRIX 2008 110000 ELECTRICAL SYSTEM
PONTIAC GRAND PRIX 2008 110000 ELECTRICAL SYSTEM
PONTIAC GRAND PRIX 2008 350000 EQUIPMENT
HUMMER H2 2008 110000 ELECTRICAL SYSTEM
HUMMER H2 2008 110000 ELECTRICAL SYSTEM
HUMMER H2 2008 350000 EQUIPMENT
GMC SIERRA 1500 2008 110000 ELECTRICAL SYSTEM
GMC SIERRA 2500 2008 110000 ELECTRICAL SYSTEM
GMC SIERRA 2500 2008 350000 EQUIPMENT
GMC SIERRA DENALI 2008 110000 ELECTRICAL SYSTEM
GMC SIERRA DENALI 2008 110000 ELECTRICAL SYSTEM
GMC SIERRA DENALI 2008 350000 EQUIPMENT
CHEVROLET SILVERADO 1500 2008 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 1500 2008 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 1500 2008 350000 EQUIPMENT
CHEVROLET SILVERADO 2500 2008 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 2500 2008 350000 EQUIPMENT
CADILLAC STS 2008 110000 ELECTRICAL SYSTEM
CADILLAC STS 2008 110000 ELECTRICAL SYSTEM
CADILLAC STS 2008 350000 EQUIPMENT
CHEVROLET SUBURBAN 2008 110000 ELECTRICAL SYSTEM
CHEVROLET SUBURBAN 2008 110000 ELECTRICAL SYSTEM
CHEVROLET SUBURBAN 2008 350000 EQUIPMENT
CHEVROLET TAHOE 2008 110000 ELECTRICAL SYSTEM
CHEVROLET TAHOE 2008 110000 ELECTRICAL SYSTEM
CHEVROLET TAHOE 2008 350000 EQUIPMENT
GMC YUKON 2008 110000 ELECTRICAL SYSTEM
GMC YUKON 2008 110000 ELECTRICAL SYSTEM
GMC YUKON 2008 350000 EQUIPMENT
GMC YUKON DENALI 2008 110000 ELECTRICAL SYSTEM
GMC YUKON DENALI 2008 110000 ELECTRICAL SYSTEM
GMC YUKON DENALI 2008 350000 EQUIPMENT
GMC YUKON DENALI XL 2008 110000 ELECTRICAL SYSTEM
GMC YUKON DENALI XL 2008 110000 ELECTRICAL SYSTEM
GMC YUKON DENALI XL 2008 350000 EQUIPMENT
GMC YUKON XL 2008 110000 ELECTRICAL SYSTEM
GMC YUKON XL 2008 110000 ELECTRICAL SYSTEM
GMC YUKON XL 2008 350000 EQUIPMENT
SAAB 9-5 2007 110000 ELECTRICAL SYSTEM
SAAB 9-5 2007 110000 ELECTRICAL SYSTEM
SAAB 9-5 2007 350000 EQUIPMENT
CHEVROLET AVALANCHE 2007 110000 ELECTRICAL SYSTEM
CHEVROLET AVALANCHE 2007 110000 ELECTRICAL SYSTEM
CHEVROLET AVALANCHE 2007 350000 EQUIPMENT
CHEVROLET CORVETTE 2007 110000 ELECTRICAL SYSTEM
CHEVROLET CORVETTE 2007 110000 ELECTRICAL SYSTEM
CHEVROLET CORVETTE 2007 350000 EQUIPMENT
CADILLAC DTS 2007 110000 ELECTRICAL SYSTEM
CADILLAC DTS 2007 110000 ELECTRICAL SYSTEM
CADILLAC DTS 2007 350000 EQUIPMENT
PONTIAC GRAND PRIX 2007 110000 ELECTRICAL SYSTEM
PONTIAC GRAND PRIX 2007 110000 ELECTRICAL SYSTEM
PONTIAC GRAND PRIX 2007 350000 EQUIPMENT
GMC SIERRA 1500 2007 110000 ELECTRICAL SYSTEM
GMC SIERRA 2500 2007 110000 ELECTRICAL SYSTEM
GMC SIERRA 2500 2007 350000 EQUIPMENT
GMC SIERRA DENALI 2007 110000 ELECTRICAL SYSTEM
GMC SIERRA DENALI 2007 350000 EQUIPMENT
CHEVROLET SILVERADO 1500 2007 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 1500 2007 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 1500 2007 350000 EQUIPMENT
CHEVROLET SILVERADO 2500 2007 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 2500 2007 350000 EQUIPMENT
CADILLAC STS 2007 110000 ELECTRICAL SYSTEM
CADILLAC STS 2007 110000 ELECTRICAL SYSTEM
CADILLAC STS 2007 350000 EQUIPMENT
CHEVROLET SUBURBAN 2007 110000 ELECTRICAL SYSTEM
CHEVROLET SUBURBAN 2007 110000 ELECTRICAL SYSTEM
CHEVROLET SUBURBAN 2007 350000 EQUIPMENT
CHEVROLET TAHOE 2007 110000 ELECTRICAL SYSTEM
CHEVROLET TAHOE 2007 110000 ELECTRICAL SYSTEM
CHEVROLET TAHOE 2007 350000 EQUIPMENT
GMC YUKON 2007 110000 ELECTRICAL SYSTEM
GMC YUKON 2007 110000 ELECTRICAL SYSTEM
GMC YUKON 2007 350000 EQUIPMENT
GMC YUKON XL 2007 110000 ELECTRICAL SYSTEM
GMC YUKON XL 2007 110000 ELECTRICAL SYSTEM
GMC YUKON XL 2007 350000 EQUIPMENT
SAAB 9-5 2006 110000 ELECTRICAL SYSTEM
SAAB 9-5 2006 110000 ELECTRICAL SYSTEM
SAAB 9-5 2006 350000 EQUIPMENT
CHEVROLET CORVETTE 2006 110000 ELECTRICAL SYSTEM
CHEVROLET CORVETTE 2006 110000 ELECTRICAL SYSTEM
CHEVROLET CORVETTE 2006 350000 EQUIPMENT
CADILLAC DTS 2006 110000 ELECTRICAL SYSTEM
CADILLAC DTS 2006 110000 ELECTRICAL SYSTEM
CADILLAC DTS 2006 350000 EQUIPMENT
PONTIAC GRAND PRIX 2006 110000 ELECTRICAL SYSTEM
PONTIAC GRAND PRIX 2006 110000 ELECTRICAL SYSTEM
PONTIAC GRAND PRIX 2006 350000 EQUIPMENT
CADILLAC STS 2006 110000 ELECTRICAL SYSTEM
CADILLAC STS 2006 110000 ELECTRICAL SYSTEM
CADILLAC STS 2006 350000 EQUIPMENT
CHEVROLET CORVETTE 2005 110000 ELECTRICAL SYSTEM
CHEVROLET CORVETTE 2005 110000 ELECTRICAL SYSTEM
CHEVROLET CORVETTE 2005 350000 EQUIPMENT
PONTIAC GRAND PRIX 2005 110000 ELECTRICAL SYSTEM
PONTIAC GRAND PRIX 2005 110000 ELECTRICAL SYSTEM
PONTIAC GRAND PRIX 2005 350000 EQUIPMENT
CADILLAC STS 2005 110000 ELECTRICAL SYSTEM
CADILLAC STS 2005 110000 ELECTRICAL SYSTEM
CADILLAC STS 2005 350000 EQUIPMENT
PONTIAC GRAND PRIX 2004 110000 ELECTRICAL SYSTEM
PONTIAC GRAND PRIX 2004 110000 ELECTRICAL SYSTEM
PONTIAC GRAND PRIX 2004 350000 EQUIPMENT

Related CADILLAC Recalls

CampaignModelYearComponentSummary
CTS 2016 AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR... General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalad...
ATS 2015 AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR... General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalad...
ESCALADE 2015 AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR... General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalad...
SRX 2015 AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR... General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalad...
SRX 2016 AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR... General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalad...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized CADILLAC dealer. Bring this bulletin ID (19NA262) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.