TSB: CHEVROLET 9-5, GRAND PRIX, H2, H2 SUT, SILVERADO 1500, SILVERADO 2500, SILVERADO 3500, SUBURBAN, SUBURBAN 1500, SUBURBAN 2500, TAHOE (2004–2011)

Bulletin 19-NA-262 — July 26, 2022

Bulletin Details

Bulletin ID19-NA-262
ManufacturerCHEVROLET
Models9-5, GRAND PRIX, H2, H2 SUT, SILVERADO 1500, SILVERADO 2500, SILVERADO 3500, SUBURBAN, SUBURBAN 1500, SUBURBAN 2500, TAHOE
Model Years2004–2011
Date IssuedJuly 26, 2022
Date Added to NHTSAAugust 3, 2022
ComponentELECTRICAL SYSTEM:SOFTWARE
Vehicles Affected96 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

This technical bulletin provides repair information to correct a customer concern of Clock Shows Dashes and Cannot be Set After Battery Disconnect.

Affected Vehicles

MakeModelYearComponent
CHEVROLET SILVERADO 1500 2011 350000 EQUIPMENT
CHEVROLET SILVERADO 1500 2011 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SILVERADO 2500 2011 350000 EQUIPMENT
CHEVROLET SILVERADO 2500 2011 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SILVERADO 3500 2011 350000 EQUIPMENT
CHEVROLET SILVERADO 3500 2011 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SUBURBAN 2011 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SUBURBAN 2011 350000 EQUIPMENT
CHEVROLET SUBURBAN 1500 2011 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SUBURBAN 1500 2011 350000 EQUIPMENT
CHEVROLET SUBURBAN 2500 2011 350000 EQUIPMENT
CHEVROLET SUBURBAN 2500 2011 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET TAHOE 2011 350000 EQUIPMENT
CHEVROLET TAHOE 2011 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SILVERADO 1500 2010 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SILVERADO 1500 2010 350000 EQUIPMENT
CHEVROLET SILVERADO 2500 2010 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SILVERADO 2500 2010 350000 EQUIPMENT
CHEVROLET SILVERADO 3500 2010 350000 EQUIPMENT
CHEVROLET SILVERADO 3500 2010 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SUBURBAN 2010 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SUBURBAN 2010 350000 EQUIPMENT
CHEVROLET SUBURBAN 1500 2010 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SUBURBAN 1500 2010 350000 EQUIPMENT
CHEVROLET SUBURBAN 2500 2010 350000 EQUIPMENT
CHEVROLET SUBURBAN 2500 2010 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET TAHOE 2010 350000 EQUIPMENT
CHEVROLET TAHOE 2010 118000 ELECTRICAL SYSTEM:SOFTWARE
SAAB 9-5 2009 350000 EQUIPMENT
SAAB 9-5 2009 118000 ELECTRICAL SYSTEM:SOFTWARE
HUMMER H2 2009 118000 ELECTRICAL SYSTEM:SOFTWARE
HUMMER H2 2009 350000 EQUIPMENT
HUMMER H2 SUT 2009 118000 ELECTRICAL SYSTEM:SOFTWARE
HUMMER H2 SUT 2009 350000 EQUIPMENT
CHEVROLET SILVERADO 1500 2009 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SILVERADO 1500 2009 350000 EQUIPMENT
CHEVROLET SILVERADO 2500 2009 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SILVERADO 2500 2009 350000 EQUIPMENT
CHEVROLET SILVERADO 3500 2009 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SILVERADO 3500 2009 350000 EQUIPMENT
CHEVROLET SUBURBAN 2009 350000 EQUIPMENT
CHEVROLET SUBURBAN 2009 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SUBURBAN 1500 2009 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SUBURBAN 1500 2009 350000 EQUIPMENT
CHEVROLET SUBURBAN 2500 2009 350000 EQUIPMENT
CHEVROLET SUBURBAN 2500 2009 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET TAHOE 2009 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET TAHOE 2009 350000 EQUIPMENT
SAAB 9-5 2008 118000 ELECTRICAL SYSTEM:SOFTWARE
SAAB 9-5 2008 350000 EQUIPMENT
PONTIAC GRAND PRIX 2008 118000 ELECTRICAL SYSTEM:SOFTWARE
PONTIAC GRAND PRIX 2008 350000 EQUIPMENT
HUMMER H2 2008 350000 EQUIPMENT
HUMMER H2 2008 118000 ELECTRICAL SYSTEM:SOFTWARE
HUMMER H2 SUT 2008 350000 EQUIPMENT
HUMMER H2 SUT 2008 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SILVERADO 1500 2008 350000 EQUIPMENT
CHEVROLET SILVERADO 1500 2008 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SILVERADO 2500 2008 350000 EQUIPMENT
CHEVROLET SILVERADO 2500 2008 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SILVERADO 3500 2008 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SILVERADO 3500 2008 350000 EQUIPMENT
CHEVROLET SUBURBAN 2008 350000 EQUIPMENT
CHEVROLET SUBURBAN 2008 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SUBURBAN 1500 2008 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SUBURBAN 1500 2008 350000 EQUIPMENT
CHEVROLET SUBURBAN 2500 2008 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SUBURBAN 2500 2008 350000 EQUIPMENT
CHEVROLET TAHOE 2008 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET TAHOE 2008 350000 EQUIPMENT
SAAB 9-5 2007 118000 ELECTRICAL SYSTEM:SOFTWARE
SAAB 9-5 2007 350000 EQUIPMENT
PONTIAC GRAND PRIX 2007 118000 ELECTRICAL SYSTEM:SOFTWARE
PONTIAC GRAND PRIX 2007 350000 EQUIPMENT
CHEVROLET SILVERADO 1500 2007 350000 EQUIPMENT
CHEVROLET SILVERADO 1500 2007 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SILVERADO 2500 2007 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SILVERADO 2500 2007 350000 EQUIPMENT
CHEVROLET SILVERADO 3500 2007 350000 EQUIPMENT
CHEVROLET SILVERADO 3500 2007 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SUBURBAN 2007 350000 EQUIPMENT
CHEVROLET SUBURBAN 2007 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SUBURBAN 1500 2007 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SUBURBAN 1500 2007 350000 EQUIPMENT
CHEVROLET TAHOE 2007 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET TAHOE 2007 350000 EQUIPMENT
SAAB 9-5 2006 118000 ELECTRICAL SYSTEM:SOFTWARE
SAAB 9-5 2006 350000 EQUIPMENT
PONTIAC GRAND PRIX 2006 118000 ELECTRICAL SYSTEM:SOFTWARE
PONTIAC GRAND PRIX 2006 350000 EQUIPMENT
SAAB 9-5 2005 118000 ELECTRICAL SYSTEM:SOFTWARE
SAAB 9-5 2005 350000 EQUIPMENT
PONTIAC GRAND PRIX 2005 350000 EQUIPMENT
PONTIAC GRAND PRIX 2005 118000 ELECTRICAL SYSTEM:SOFTWARE
PONTIAC GRAND PRIX 2004 118000 ELECTRICAL SYSTEM:SOFTWARE
PONTIAC GRAND PRIX 2004 350000 EQUIPMENT

Related CHEVROLET Recalls

CampaignModelYearComponentSummary
SILVERADO 3500 2019 AIR BAGS General Motors, LLC (GM) is recalling certain 2018 Chevrolet Silverado 1500, ...
SILVERADO 2500 2019 AIR BAGS General Motors, LLC (GM) is recalling certain 2018 Chevrolet Silverado 1500, ...
SILVERADO 1500 2018 AIR BAGS General Motors, LLC (GM) is recalling certain 2018 Chevrolet Silverado 1500, ...
SILVERADO 1500 2018 AIR BAGS General Motors, LLC (GM) is recalling certain 2018 Chevrolet Silverado 1500, ...
SILVERADO 2500 2019 AIR BAGS General Motors, LLC (GM) is recalling certain 2018 Chevrolet Silverado 1500, ...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized CHEVROLET dealer. Bring this bulletin ID (19-NA-262) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.