TSB: CADILLAC ESCALADE, ESCALADE ESV, SUBURBAN, TAHOE, XTS, YUKON, YUKON XL (2015–2020)

Bulletin 18NA315 — October 21, 2020

Bulletin Details

Bulletin ID18NA315
ManufacturerCADILLAC
ModelsESCALADE, ESCALADE ESV, SUBURBAN, TAHOE, XTS, YUKON, YUKON XL
Model Years2015–2020
Date IssuedOctober 21, 2020
Date Added to NHTSANovember 30, 2020
ComponentSUSPENSION:FRONT:SHOCK ABSORBER
Vehicles Affected82 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

This informational bulletin advises the tech to only replace the shock that is bad and not all.

Affected Vehicles

MakeModelYearComponent
CADILLAC ESCALADE 2020 022400 SUSPENSION:REAR:SHOCK ABSORBER
CADILLAC ESCALADE 2020 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CADILLAC ESCALADE ESV 2020 022400 SUSPENSION:REAR:SHOCK ABSORBER
CADILLAC ESCALADE ESV 2020 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CHEVROLET SUBURBAN 2020 022400 SUSPENSION:REAR:SHOCK ABSORBER
CHEVROLET SUBURBAN 2020 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CHEVROLET TAHOE 2020 022400 SUSPENSION:REAR:SHOCK ABSORBER
CHEVROLET TAHOE 2020 021300 SUSPENSION:FRONT:SHOCK ABSORBER
GMC YUKON 2020 022400 SUSPENSION:REAR:SHOCK ABSORBER
GMC YUKON 2020 021300 SUSPENSION:FRONT:SHOCK ABSORBER
GMC YUKON XL 2020 022400 SUSPENSION:REAR:SHOCK ABSORBER
GMC YUKON XL 2020 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CADILLAC ESCALADE 2019 022400 SUSPENSION:REAR:SHOCK ABSORBER
CADILLAC ESCALADE 2019 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CADILLAC ESCALADE ESV 2019 022400 SUSPENSION:REAR:SHOCK ABSORBER
CADILLAC ESCALADE ESV 2019 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CHEVROLET SUBURBAN 2019 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CHEVROLET SUBURBAN 2019 022400 SUSPENSION:REAR:SHOCK ABSORBER
CHEVROLET TAHOE 2019 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CHEVROLET TAHOE 2019 022400 SUSPENSION:REAR:SHOCK ABSORBER
CADILLAC XTS 2019 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CADILLAC XTS 2019 022400 SUSPENSION:REAR:SHOCK ABSORBER
GMC YUKON 2019 021300 SUSPENSION:FRONT:SHOCK ABSORBER
GMC YUKON 2019 022400 SUSPENSION:REAR:SHOCK ABSORBER
GMC YUKON XL 2019 022400 SUSPENSION:REAR:SHOCK ABSORBER
GMC YUKON XL 2019 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CADILLAC ESCALADE 2018 022400 SUSPENSION:REAR:SHOCK ABSORBER
CADILLAC ESCALADE 2018 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CADILLAC ESCALADE ESV 2018 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CADILLAC ESCALADE ESV 2018 022400 SUSPENSION:REAR:SHOCK ABSORBER
CHEVROLET SUBURBAN 2018 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CHEVROLET SUBURBAN 2018 022400 SUSPENSION:REAR:SHOCK ABSORBER
CHEVROLET TAHOE 2018 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CHEVROLET TAHOE 2018 022400 SUSPENSION:REAR:SHOCK ABSORBER
CADILLAC XTS 2018 022400 SUSPENSION:REAR:SHOCK ABSORBER
CADILLAC XTS 2018 021300 SUSPENSION:FRONT:SHOCK ABSORBER
GMC YUKON 2018 021300 SUSPENSION:FRONT:SHOCK ABSORBER
GMC YUKON 2018 022400 SUSPENSION:REAR:SHOCK ABSORBER
GMC YUKON XL 2018 021300 SUSPENSION:FRONT:SHOCK ABSORBER
GMC YUKON XL 2018 022400 SUSPENSION:REAR:SHOCK ABSORBER
CADILLAC ESCALADE 2017 022400 SUSPENSION:REAR:SHOCK ABSORBER
CADILLAC ESCALADE 2017 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CADILLAC ESCALADE ESV 2017 022400 SUSPENSION:REAR:SHOCK ABSORBER
CADILLAC ESCALADE ESV 2017 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CHEVROLET SUBURBAN 2017 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CHEVROLET SUBURBAN 2017 022400 SUSPENSION:REAR:SHOCK ABSORBER
CHEVROLET TAHOE 2017 022400 SUSPENSION:REAR:SHOCK ABSORBER
CHEVROLET TAHOE 2017 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CADILLAC XTS 2017 022400 SUSPENSION:REAR:SHOCK ABSORBER
CADILLAC XTS 2017 021300 SUSPENSION:FRONT:SHOCK ABSORBER
GMC YUKON 2017 022400 SUSPENSION:REAR:SHOCK ABSORBER
GMC YUKON 2017 021300 SUSPENSION:FRONT:SHOCK ABSORBER
GMC YUKON XL 2017 022400 SUSPENSION:REAR:SHOCK ABSORBER
GMC YUKON XL 2017 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CADILLAC ESCALADE 2016 022400 SUSPENSION:REAR:SHOCK ABSORBER
CADILLAC ESCALADE 2016 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CADILLAC ESCALADE ESV 2016 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CADILLAC ESCALADE ESV 2016 022400 SUSPENSION:REAR:SHOCK ABSORBER
CHEVROLET SUBURBAN 2016 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CHEVROLET SUBURBAN 2016 022400 SUSPENSION:REAR:SHOCK ABSORBER
CHEVROLET TAHOE 2016 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CHEVROLET TAHOE 2016 022400 SUSPENSION:REAR:SHOCK ABSORBER
CADILLAC XTS 2016 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CADILLAC XTS 2016 022400 SUSPENSION:REAR:SHOCK ABSORBER
GMC YUKON 2016 021300 SUSPENSION:FRONT:SHOCK ABSORBER
GMC YUKON 2016 022400 SUSPENSION:REAR:SHOCK ABSORBER
GMC YUKON XL 2016 022400 SUSPENSION:REAR:SHOCK ABSORBER
GMC YUKON XL 2016 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CADILLAC ESCALADE 2015 022400 SUSPENSION:REAR:SHOCK ABSORBER
CADILLAC ESCALADE 2015 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CADILLAC ESCALADE ESV 2015 022400 SUSPENSION:REAR:SHOCK ABSORBER
CADILLAC ESCALADE ESV 2015 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CHEVROLET SUBURBAN 2015 022400 SUSPENSION:REAR:SHOCK ABSORBER
CHEVROLET SUBURBAN 2015 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CHEVROLET TAHOE 2015 022400 SUSPENSION:REAR:SHOCK ABSORBER
CHEVROLET TAHOE 2015 021300 SUSPENSION:FRONT:SHOCK ABSORBER
CADILLAC XTS 2015 022400 SUSPENSION:REAR:SHOCK ABSORBER
CADILLAC XTS 2015 021300 SUSPENSION:FRONT:SHOCK ABSORBER
GMC YUKON 2015 022400 SUSPENSION:REAR:SHOCK ABSORBER
GMC YUKON 2015 021300 SUSPENSION:FRONT:SHOCK ABSORBER
GMC YUKON XL 2015 021300 SUSPENSION:FRONT:SHOCK ABSORBER
GMC YUKON XL 2015 022400 SUSPENSION:REAR:SHOCK ABSORBER

Related CADILLAC Recalls

CampaignModelYearComponentSummary
CTS 2016 AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR... General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalad...
ATS 2015 AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR... General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalad...
ESCALADE 2015 AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR... General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalad...
SRX 2015 AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR... General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalad...
SRX 2016 AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR... General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalad...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized CADILLAC dealer. Bring this bulletin ID (18NA315) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.