TSB: CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT, SUBURBAN, TAHOE, TAHOE POLICE PURSUIT, YUKON, YUKON DENALI, YUKON DENALI XL, YUKON XL (2012–2016)
Bulletin 16-NA-171 — May 24, 2016
Bulletin Details
| Bulletin ID | 16-NA-171 |
| Manufacturer | CADILLAC |
| Models | ESCALADE, ESCALADE ESV, ESCALADE EXT, SUBURBAN, TAHOE, TAHOE POLICE PURSUIT, YUKON, YUKON DENALI, YUKON DENALI XL, YUKON XL |
| Model Years | 2012–2016 |
| Date Issued | May 24, 2016 |
| Date Added to NHTSA | October 4, 2017 |
| Component | VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| Vehicles Affected | 90 combinations |
What is a TSB?
A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.
If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.
Summary
This informational bulletin provides repair information on reconnection of rear window (defroster) contact or tab.
Affected Vehicles
| Make | Model | Year | Component |
|---|---|---|---|
| CADILLAC | ESCALADE | 2016 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CADILLAC | ESCALADE | 2016 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| CADILLAC | ESCALADE | 2016 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CADILLAC | ESCALADE ESV | 2016 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CADILLAC | ESCALADE ESV | 2016 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| CADILLAC | ESCALADE ESV | 2016 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CHEVROLET | SUBURBAN | 2016 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CHEVROLET | SUBURBAN | 2016 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| CHEVROLET | SUBURBAN | 2016 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CHEVROLET | TAHOE | 2016 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CHEVROLET | TAHOE | 2016 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| CHEVROLET | TAHOE | 2016 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CHEVROLET | TAHOE POLICE PURSUIT | 2016 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| GMC | YUKON | 2016 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| GMC | YUKON | 2016 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| GMC | YUKON | 2016 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| GMC | YUKON DENALI | 2016 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| GMC | YUKON DENALI XL | 2016 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| GMC | YUKON XL | 2016 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| GMC | YUKON XL | 2016 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| GMC | YUKON XL | 2016 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CADILLAC | ESCALADE | 2015 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| CADILLAC | ESCALADE | 2015 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CADILLAC | ESCALADE | 2015 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CADILLAC | ESCALADE ESV | 2015 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| CADILLAC | ESCALADE ESV | 2015 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CADILLAC | ESCALADE ESV | 2015 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CHEVROLET | SUBURBAN | 2015 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| CHEVROLET | SUBURBAN | 2015 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CHEVROLET | SUBURBAN | 2015 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CHEVROLET | TAHOE | 2015 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| CHEVROLET | TAHOE | 2015 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CHEVROLET | TAHOE | 2015 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CHEVROLET | TAHOE POLICE PURSUIT | 2015 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| GMC | YUKON | 2015 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| GMC | YUKON | 2015 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| GMC | YUKON | 2015 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| GMC | YUKON DENALI | 2015 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| GMC | YUKON DENALI XL | 2015 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| GMC | YUKON XL | 2015 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| GMC | YUKON XL | 2015 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| GMC | YUKON XL | 2015 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| CADILLAC | ESCALADE | 2014 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CADILLAC | ESCALADE | 2014 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| CADILLAC | ESCALADE ESV | 2014 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| CADILLAC | ESCALADE ESV | 2014 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CHEVROLET | SUBURBAN | 2014 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CHEVROLET | SUBURBAN | 2014 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| CHEVROLET | TAHOE | 2014 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CHEVROLET | TAHOE | 2014 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| GMC | YUKON | 2014 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| GMC | YUKON | 2014 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| GMC | YUKON XL | 2014 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| GMC | YUKON XL | 2014 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| CADILLAC | ESCALADE | 2013 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CADILLAC | ESCALADE | 2013 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| CADILLAC | ESCALADE ESV | 2013 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| CADILLAC | ESCALADE ESV | 2013 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CADILLAC | ESCALADE EXT | 2013 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| CADILLAC | ESCALADE EXT | 2013 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CHEVROLET | SUBURBAN | 2013 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| CHEVROLET | SUBURBAN | 2013 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CHEVROLET | TAHOE | 2013 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| CHEVROLET | TAHOE | 2013 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| GMC | YUKON | 2013 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| GMC | YUKON | 2013 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| GMC | YUKON DENALI | 2013 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| GMC | YUKON DENALI | 2013 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| GMC | YUKON DENALI XL | 2013 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| GMC | YUKON DENALI XL | 2013 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| GMC | YUKON XL | 2013 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| GMC | YUKON XL | 2013 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CADILLAC | ESCALADE | 2012 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CADILLAC | ESCALADE | 2012 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| CADILLAC | ESCALADE ESV | 2012 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| CADILLAC | ESCALADE ESV | 2012 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CADILLAC | ESCALADE EXT | 2012 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| CADILLAC | ESCALADE EXT | 2012 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CHEVROLET | SUBURBAN | 2012 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CHEVROLET | SUBURBAN | 2012 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| CHEVROLET | TAHOE | 2012 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| CHEVROLET | TAHOE | 2012 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| GMC | YUKON | 2012 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| GMC | YUKON | 2012 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| GMC | YUKON DENALI | 2012 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| GMC | YUKON DENALI | 2012 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| GMC | YUKON DENALI XL | 2012 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| GMC | YUKON DENALI XL | 2012 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| GMC | YUKON XL | 2012 | 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW |
| GMC | YUKON XL | 2012 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
Related CADILLAC Recalls
What Should You Do?
If your vehicle is affected by this TSB, contact your authorized CADILLAC dealer. Bring this bulletin ID (16-NA-171) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.
Frequently Asked Questions
A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.
If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.
Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.
This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.