TSB: LEXUS ES 350, GS 350, GX, GX 470, IS 250, IS 350, LS 460, RX (2003–2009)

Bulletin ZLD-Lexus POL14- — November 9, 2017

Bulletin Details

Bulletin IDZLD-Lexus POL14-
ManufacturerLEXUS
ModelsES 350, GS 350, GX, GX 470, IS 250, IS 350, LS 460, RX
Model Years2003–2009
Date IssuedNovember 9, 2017
Date Added to NHTSANovember 5, 2018
ComponentEQUIPMENT
Vehicles Affected42 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Warranty Policy Bulletin: Lexus has received reports where some vehicles may exhibit cracked and/or sticky/melting dashboards as a result of heat or humidity. NOTE: The same voluntary Warranty Enhancement Program coverage described herein i

Affected Vehicles

MakeModelYearComponent
LEXUS RX 2009 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS RX 2009 350000 EQUIPMENT
LEXUS GS 350 2008 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS GS 350 2008 350000 EQUIPMENT
LEXUS GX 2008 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS GX 2008 350000 EQUIPMENT
LEXUS IS 250 2008 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS IS 250 2008 350000 EQUIPMENT
LEXUS IS 350 2008 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS IS 350 2008 350000 EQUIPMENT
LEXUS RX 2008 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS RX 2008 350000 EQUIPMENT
LEXUS ES 350 2007 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS ES 350 2007 350000 EQUIPMENT
LEXUS GX 2007 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS GX 2007 350000 EQUIPMENT
LEXUS IS 250 2007 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS IS 250 2007 350000 EQUIPMENT
LEXUS IS 350 2007 350000 EQUIPMENT
LEXUS IS 350 2007 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS LS 460 2007 350000 EQUIPMENT
LEXUS LS 460 2007 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS RX 2007 350000 EQUIPMENT
LEXUS RX 2007 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS GX 2006 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS GX 2006 350000 EQUIPMENT
LEXUS IS 250 2006 350000 EQUIPMENT
LEXUS IS 250 2006 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS IS 350 2006 350000 EQUIPMENT
LEXUS IS 350 2006 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS RX 2006 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS RX 2006 350000 EQUIPMENT
LEXUS GX 2005 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS GX 2005 350000 EQUIPMENT
LEXUS RX 2005 350000 EQUIPMENT
LEXUS RX 2005 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS GX 470 2004 350000 EQUIPMENT
LEXUS GX 470 2004 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS RX 2004 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS RX 2004 350000 EQUIPMENT
LEXUS GX 2003 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS GX 2003 350000 EQUIPMENT

Related LEXUS Recalls

CampaignModelYearComponentSummary
GS 2017 FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2015-2...
RC 2021 FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2015-2...
IS 2022 FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2015-2...
RC 2020 FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2015-2...
RC 2022 FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2015-2...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized LEXUS dealer. Bring this bulletin ID (ZLD-Lexus POL14-) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.