TSB: TOYOTA SIENNA (2011–2018)

Bulletin ZKD_Toyota POL19 — June 19, 2019

Bulletin Details

Bulletin IDZKD_Toyota POL19
ManufacturerTOYOTA
ModelsSIENNA
Model Years2011–2018
Date IssuedJune 19, 2019
Date Added to NHTSAJuly 15, 2019
ComponentSTRUCTURE
Vehicles Affected24 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Customer Program Support: In our continuing efforts to ensure the best in customer satisfaction, and pursuant to a proposed class action settlement, Toyota is announcing a Customer Support Program to provide coverage for the power sliding d

Affected Vehicles

MakeModelYearComponent
TOYOTA SIENNA 2018 350000 EQUIPMENT
TOYOTA SIENNA 2018 162300 STRUCTURE:BODY:DOOR
TOYOTA SIENNA 2018 160000 STRUCTURE
TOYOTA SIENNA 2017 350000 EQUIPMENT
TOYOTA SIENNA 2017 162300 STRUCTURE:BODY:DOOR
TOYOTA SIENNA 2017 160000 STRUCTURE
TOYOTA SIENNA 2016 350000 EQUIPMENT
TOYOTA SIENNA 2016 162300 STRUCTURE:BODY:DOOR
TOYOTA SIENNA 2016 160000 STRUCTURE
TOYOTA SIENNA 2015 160000 STRUCTURE
TOYOTA SIENNA 2015 350000 EQUIPMENT
TOYOTA SIENNA 2015 162300 STRUCTURE:BODY:DOOR
TOYOTA SIENNA 2014 350000 EQUIPMENT
TOYOTA SIENNA 2014 162300 STRUCTURE:BODY:DOOR
TOYOTA SIENNA 2014 160000 STRUCTURE
TOYOTA SIENNA 2013 350000 EQUIPMENT
TOYOTA SIENNA 2013 162300 STRUCTURE:BODY:DOOR
TOYOTA SIENNA 2013 160000 STRUCTURE
TOYOTA SIENNA 2012 350000 EQUIPMENT
TOYOTA SIENNA 2012 162300 STRUCTURE:BODY:DOOR
TOYOTA SIENNA 2012 160000 STRUCTURE
TOYOTA SIENNA 2011 160000 STRUCTURE
TOYOTA SIENNA 2011 350000 EQUIPMENT
TOYOTA SIENNA 2011 162300 STRUCTURE:BODY:DOOR

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized TOYOTA dealer. Bring this bulletin ID (ZKD_Toyota POL19) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.