Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 140,155 complaints for TOYOTA
TOYOTA
HIGHLANDER
(2022) - SERVICE BRAKES
Sep 10, 2026
Incident date: Sep 9, 2026
When I’m driving with the A/C on when I start to decelerate to a stop at a stop sign or light, my car lurches forward. It feels like I’m going to crash into the car in front of me, but I’m not sure how far it actually moves. It happens more in the summer months (more than once per week) when the A/C is on. In the winter it does happen less often. I purchased the car in 2021 and it has done t... Read more
Incident date: May 1, 2026
The backup camera display only works intermittently. About 75% of the time the screen is blank when I put it into reverse
Incident date: Sep 3, 2026
Slave cylinder on clutch failed and leaked fluid in to clutch and flywheel. Clutch pedal would not rebound after being pressed in to shift gear, stuck in middle of road trying to get vehicle in first gear. Had vehicle towed to dealership, estimate of $5800 to repair. Apparently this is a known problem with this manual transmission, many others have experienced similar failure at around 60,000 mi... Read more
TOYOTA
HIGHLANDER
(2021) - POWER TRAIN
Sep 10, 2026
Incident date: Aug 10, 2026
Leadcar Toyota LaCrosse WI has diagnosed and reported that the transmission needs to be replaced. Pertains to Service Bulletin T-SB-0008-21 the pinion shaft bearing defect. The major powertrain component is failing prematurely. Cost to repair is over $9,000 as it is out of warranty. We purchased the vehicle at 67,550 miles on 3/29/2025. Since we never owned a Toyota before we thought the whin... Read more
Incident date: Aug 31, 2026
On XXX my 2023 Toyota Tundra Limited’s check engine light came on and after consulting with my service center, Jones Toyota in Bel Air, MD, via phone I brought the truck into Jones to be assessed. Jones diagnosed the problem and determined a physical failure of the passenger-side turbocharger. The vehicle is currently disabled and located at Jones Toyota in Bel Air, MD, undergoing service for t... Read more
Incident date: Sep 1, 2026
On September 1, 2026, my 2022 Toyota Tundra experienced a serious loss of accelerator response while I was leaving a gas station and entering traffic. I pressed the accelerator, but the truck provided effectively no acceleration, leaving me partially in the roadway. An approaching vehicle had to swerve into the opposing traffic lane to avoid a collision. I had experienced a similar low-speed loss ... Read more
Incident date: Sep 1, 2026
On September 1, 2026, my 2022 Toyota Tundra experienced a serious loss of accelerator response while I was leaving a gas station and entering traffic. I pressed the accelerator, but the truck provided effectively no acceleration, leaving me partially in the roadway. An approaching vehicle had to swerve into the opposing traffic lane to avoid a collision. I had experienced a similar low-speed loss ... Read more
Incident date: Sep 1, 2026
On September 1, 2026, my 2022 Toyota Tundra experienced a serious loss of accelerator response while I was leaving a gas station and entering traffic. I pressed the accelerator, but the truck provided effectively no acceleration, leaving me partially in the roadway. An approaching vehicle had to swerve into the opposing traffic lane to avoid a collision. I had experienced a similar low-speed loss ... Read more
Incident date: Sep 10, 2026
The Carplay connectivity of the infotainment system is unreliable. While driving, the map directions and/or phone calls unexpectedly drop out. When the Carplay connection terminates, it forces the driver to operate the touch screen in order to reestablish the connection. This is a dangerous distraction. Unfortunately, my Toyota dealer (Ken Ganley Toyota 1110 Clairton Blvd Pleasant Hills PA 15... Read more
Incident date: Sep 3, 2026
The cable that controls the sliding door lock disconnected leaving the door inoperable. According to the dealership, as well as, Toyota corporate, this is a common ongoing issue. This is a safety hazard and should be recalled immediately.
Incident date: Aug 27, 2026
There was a sound that the car was making. Took in to the Toyota of Ashland dealership they could not repair it. The CVT bearing needs replaced.
TOYOTA
LAND CRUISER HYBRID
(2027) - UNKNOWN OR OTHER
Sep 10, 2026
Incident date: Sep 9, 2026
While operating the sunroof normally, I heard a very loud popping sound, similar to a gunshot. There was no impact, no object hitting the vehicle, and nothing obstructing the sunroof. Immediately after the sound, the sunroof became visibly deformed and damaged. The center section appeared to pop upward and the glass/panel no longer sat in its normal position. I had to close the sunroof right away... Read more
TOYOTA
SIENNA HYBRID
(2021) - STRUCTURE:BODY
Sep 10, 2026
Incident date: Feb 1, 2026
The rear power liftgate hinges on my 2021 Toyota Sienna failed structurally under normal, everyday operation. The power liftgate motor and struts appear to exert uneven or excessive pressure on the rear hatch assembly, causing the metal hinges to crack. Before the failure, we noticed a loud popping/grinding sound when opening the hatch, which quickly progressed to the liftgate binding and misalign... Read more
TOYOTA
COROLLA CROSS
(2026) - UNKNOWN OR OTHER
Sep 10, 2026
Incident date: Sep 9, 2026
The vehicle has experienced intermittent loss of power/acceleration when taking off from a stop. When the accelerator pedal is pressed, the vehicle sometimes does not accelerate normally or has substantially reduced power. This creates a safety concern because the vehicle may not accelerate as expected when entering or crossing traffic or in other situations where predictable acceleration is neces... Read more
TOYOTA
COROLLA CROSS
(2026) - POWER TRAIN
Sep 10, 2026
Incident date: Sep 9, 2026
The vehicle has experienced intermittent loss of power/acceleration when taking off from a stop. When the accelerator pedal is pressed, the vehicle sometimes does not accelerate normally or has substantially reduced power. This creates a safety concern because the vehicle may not accelerate as expected when entering or crossing traffic or in other situations where predictable acceleration is neces... Read more
TOYOTA
COROLLA CROSS
(2026) - FUEL/PROPULSION SYSTEM
Sep 10, 2026
Incident date: Sep 9, 2026
The vehicle has experienced intermittent loss of power/acceleration when taking off from a stop. When the accelerator pedal is pressed, the vehicle sometimes does not accelerate normally or has substantially reduced power. This creates a safety concern because the vehicle may not accelerate as expected when entering or crossing traffic or in other situations where predictable acceleration is neces... Read more
Incident date: Sep 9, 2026
The engine will lose power and shut off while driving. It will proceed to not start and strand the driver. Other models in the genera of my car had this issue with the engine control module, so Im not sure why my VIN does not have a recall. My mechanic isolated the problem to either a fuse or the ECM. I took the vehicle for a test drive and it failed again. By shutting off when driving out of now... Read more
TOYOTA
LAND CRUISER HYBRID
(2026) - UNKNOWN OR OTHER
Sep 9, 2026
Incident date: Aug 25, 2026
The windshield is very steep by design and is also seemingly extremely delicate. Within 6 months I had multiple spider cracks simply from driving around town and on the highway at 55-65 mph. A few weeks ago a rock hit the windshield and spidered almost immediately. The angle and the thin glass make it dangerous. It also cost just shy of $2900 to replace at my local Toyota dealership, which I did t... Read more
Incident date: May 13, 2026
2012 Toyota Prius v with 89,662 miles. Multiple brake warning lights illuminated, and the vehicle stored diagnostic trouble code C1391, “Abnormal Leak in Accumulator.” The brake booster/accumulator pump is also cycling about every 13 seconds, even when the brake pedal is not being applied. The vehicle and components are available for inspection. My safety concern is that this involves a criti... Read more
Incident date: Sep 2, 2026
The tail light assembly on these vehicles seems to be a reoccurring issue reported by other owners on online forums and unfortunately we seem to fall under the same category. Water and moisture constantly gets into the rear brake/turn lighting assembly and has been constantly burning out the bulbs it’s become quite ridiculously expensive now. How was my safety put at risk? Well it’s the brake ... Read more
Incident date: Sep 9, 2026
Driver side door cannot be open from the inside ,driver have to put the window down and open from the outside 2025 Toyota Tacoma only have 4,700 Miles
Incident date: Jul 1, 2024
Purchased vehicle in Costa Mesa, CA. Mileage on vehicle when taken to auto repair shop: 70,037. Request for transmission fluid replacement and diagnostic on front end noise. Notes from Auto Repair Shop: Performed transmission service with cvt service kit. Technician test drove customer vehicle and confirmed there's a rotational groaning from the front of the car. Unable to determine cause at... Read more
TOYOTA
HIGHLANDER
(2021) - POWER TRAIN
Sep 9, 2026
Incident date: Sep 9, 2026
Transmission failure at 80,000 miles
Incident date: Jun 6, 2025
CVT failing, causing extreme bearing noise. Toyota insisted lifetime fluids with no transmission service or fluid changes. At 147000 miles it is noisy with no warning lights and no recommended service.
Incident date: May 11, 2026
Odometer Fraud. The contact purchased a 2011 Toyota Sienna. The vehicle was a private sale. The contact stated that at the time of purchase, the mileage was 102,694. The contact later discovered a mileage discrepancy in a Carfax report, which indicated that the mileage was previously recorded at approximately 202,000. The contact also stated that the contact was provided a different VIN at the tim... Read more
Incident date: Aug 25, 2026
Check BSM light came on Dealer found chafed wiring harness
Incident date: Aug 25, 2026
Check BSM light came on Dealer found chafed wiring harness
TOYOTA
HIGHLANDER
(2021) - POWER TRAIN
Sep 9, 2026
Incident date: Aug 24, 2026
transmission has failed. Toyota states: Toyota Technical Service Bulletin T-SB-0008-21 addresses a whining or grinding noise in select 2021 Toyota vehicles equipped with UA80E orUA80F automatic transmissions caused by a defect in the front carrier assembly pinion shafts. Yes it can be available for inspection. This can be repaired with a $12,000 new transmission. * Sudden loss of acceleration: Y... Read more
TOYOTA
HIGHLANDER
(2017) - POWER TRAIN
Sep 9, 2026
Incident date: Aug 4, 2026
About a few weeks back we started noticing a whining noise while accelerating. For safety reason we are not using the truck for long distance driving. Yes, the problem was able to reproduce by an independent mechanic and confirmed. Has not been inspected by the manufacturer or any other. There are no warning lights on the dashboard.
Incident date: Sep 2, 2026
Message on dashboard stating electric power steering malfunction see dealer. Brought vehicle to dealership they said we need a new steering rack steering is tight at times
Incident date: Sep 5, 2026
As soon as my vehicle hit 100K mileages and there's "AWD System malfunction" sign showed up on dash. Got it done replaced it cost roughly more than $500. After 2 days later another problem shows up on dash this time it was "engine maintenance required" show on dash again. Heard people had the same issue to whoever own 2019 RAV4 and they all had the same for those 2 issues. Toyota company should p... Read more
Incident date: Sep 5, 2026
As soon as my vehicle hit 100K mileages and there's "AWD System malfunction" sign showed up on dash. Got it done replaced it cost roughly more than $500. After 2 days later another problem shows up on dash this time it was "engine maintenance required" show on dash again. Heard people had the same issue to whoever own 2019 RAV4 and they all had the same for those 2 issues. Toyota company should p... Read more
Incident date: Jul 13, 2024
Since owning this car, there is a mildew odor coming from all 4 doors in the window slot. Clearly, water is collecting in the door insulation and growing mildew presenting a health issue. The dealer cleaned one of 4 doors and returned the car. Whenever the car is washed or in the rain, this issue happens. In checking on line, this is not an isolated incident. Prius models from 2024-2026 are exper... Read more
Incident date: Aug 12, 2026
No accident t door on the rear passenger side will not open I have tried everything and it just will not budge. This is a safety hazard because in the case of an accident or emergency, the door cannot be opened. It will not move manually or automatically.
Incident date: Aug 12, 2026
No accident t door on the rear passenger side will not open I have tried everything and it just will not budge. This is a safety hazard because in the case of an accident or emergency, the door cannot be opened. It will not move manually or automatically.
Incident date: Aug 30, 2026
The cvt transmission completely failed making the car undriveable
Incident date: Aug 22, 2026
When breaking towards a stop and deciding that you can now instead accelerate, you’ll press the gas pedal and the vehicle will occasionally feel like there’s a delay in registering that you want to accelerate instead of continuing to break
TOYOTA
GRAND HIGHLANDER
(2025) - FUEL/PROPULSION SYSTEM
Sep 9, 2026
Incident date: Sep 24, 2025
I am experiencing a strong gasoline odor & what appear to be gas vapors coming from the gas cap/filler area of my vehicle. A daily problem. Fumes are consistently present & enter the cabin, when the air conditioning is not on recirculation mode or when doors are opened. I can see and smell it when stopped & idling & I can visually see it when driving. Toyota has already performed multiple inspecti... Read more
TOYOTA
GRAND HIGHLANDER
(2024) - POWER TRAIN
Sep 9, 2026
Incident date: Aug 7, 2026
2024 Toyota Grand Highlander XLE FWD. At approximately 38,000 miles I began hearing a roaring/humming noise that varied with vehicle speed. The condition initially progressed slowly but then became much worse within several days. At 41,510 miles a Toyota dealer diagnosed and replaced the right rear hub/wheel bearing assembly. I was advised that the failed bearing was nearly seized when removed. Af... Read more
TOYOTA
GRAND HIGHLANDER
(2024) - WHEELS
Sep 9, 2026
Incident date: Aug 7, 2026
2024 Toyota Grand Highlander XLE FWD. At approximately 38,000 miles I began hearing a roaring/humming noise that varied with vehicle speed. The condition initially progressed slowly but then became much worse within several days. At 41,510 miles a Toyota dealer diagnosed and replaced the right rear hub/wheel bearing assembly. I was advised that the failed bearing was nearly seized when removed. Af... Read more
Incident date: Jun 1, 2026
2020 Toyota Camry XSE, VIN [XXX], 2.5L 4-cylinder A25A-FKS engine, built at Toyota Motor Manufacturing Kentucky (TMMK) during the production window covered by NHTSA Recall 20V-064 (Toyota campaign 20TA04), which addresses porosity in engine castings that can cause internal and external coolant leaks, engine overheating, and possible engine failure. Toyota’s VIN lookup returns this vehicle as not... Read more
Incident date: Nov 21, 1981
Driving in town 30 to 40mph, (while in drive) the vehicle rev’d up like it was in neutral then went back to normal. That is concerning because it will cause transmission problems & pulling onto a road the truck could shift to (neutral) causing it to not go.
Incident date: May 1, 2025
I am the owner of a 2024 Toyota Tundra. My vehicle is subject to open NHTSA Recall No. 25V-332, for which I received notification. It has now been over a year since this recall was issued, and no remedy has been made available to me. I have contacted my Toyota dealership and was told the remedy parts are not yet available' or 'no timeline could be provided. This unresolved recall leaves my vehicle... Read more
Incident date: May 1, 2025
I am the owner of a 2024 Toyota Tundra. My vehicle is subject to open NHTSA Recall No. 25V-332, for which I received notification. It has now been over a year since this recall was issued, and no remedy has been made available to me. I have contacted my Toyota dealership and was told the remedy parts are not yet available' or 'no timeline could be provided. This unresolved recall leaves my vehicle... Read more
Incident date: Sep 8, 2026
The vehicle is experiencing a critical failure of the Brake Actuator and Booster Pump assembly. The dashboard currently displays multiple warning indicators: ABS light, Traction Control light, and the Brake System Warning light (Master Warning "!"). Symptoms: Mechanical Failure: The internal high-pressure accumulator is failing to hold pressure. The electric brake booster pump is heard cycling e... Read more
Incident date: Sep 8, 2026
The contact owns a 2019 Toyota Camry. The contact stated that while driving out of the driveway, the vehicle made an abnormal sound. The contact stated that the bearings in the strut were on the top, causing the front wheels to lower to the ground. The contact heard a very loud clank, and the struts separated from the vehicle at the same time while reversing out of the driveway.
Incident date: Sep 1, 2026
Over the past two weeks the steering effort on my 2nd generation Tacoma has become progressively harder to turn the wheel past certain points in both directions. I initially thought it was a steering pump problem, but based on reporting on the TacomaWorld site, it appears very likely this is a problem with the universal joints at the bottom of the Steering Intermediate Shaft. Their site shows th... Read more
Incident date: Aug 31, 2026
The vehicle intermittently experiences a loss of engine power or significant hesitation when accelerating from a stop or from a slow speed. This has occurred multiple times, including when accelerating from a complete stop and after making a low-speed turn. This creates a safety risk when pulling into traffic, crossing an intersection, turning into traffic, or accelerating from a stop or slow spe... Read more
Incident date: Aug 31, 2026
The vehicle intermittently experiences a loss of engine power or significant hesitation when accelerating from a stop or from a slow speed. This has occurred multiple times, including when accelerating from a complete stop and after making a low-speed turn. This creates a safety risk when pulling into traffic, crossing an intersection, turning into traffic, or accelerating from a stop or slow spe... Read more
Incident date: Sep 8, 2026
Odometer Fraud. The contact purchased a 2016 Toyota Sequoia. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 158,343, and at the time of vehicle registration, it was discovered that the mileage was 258,000.