TSB: TOYOTA HIGHLANDER, HIGHLANDER HYBRID (2008–2013)

Bulletin ZG4 POL17-04 — April 6, 2017

Bulletin Details

Bulletin IDZG4 POL17-04
ManufacturerTOYOTA
ModelsHIGHLANDER, HIGHLANDER HYBRID
Model Years2008–2013
Date IssuedApril 6, 2017
Date Added to NHTSAJuly 2, 2018
ComponentELECTRICAL SYSTEM
Vehicles Affected24 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Warranty Policy Bulletin POL17-04: Toyota has received reports of customer concerns in which the power back door does not close properly. In some cases, the power back door may reach the fully closed position and then reverse to the open po

Affected Vehicles

MakeModelYearComponent
TOYOTA HIGHLANDER 2013 350000 EQUIPMENT
TOYOTA HIGHLANDER 2013 110000 ELECTRICAL SYSTEM
TOYOTA HIGHLANDER HYBRID 2013 350000 EQUIPMENT
TOYOTA HIGHLANDER HYBRID 2013 110000 ELECTRICAL SYSTEM
TOYOTA HIGHLANDER 2012 350000 EQUIPMENT
TOYOTA HIGHLANDER 2012 110000 ELECTRICAL SYSTEM
TOYOTA HIGHLANDER HYBRID 2012 350000 EQUIPMENT
TOYOTA HIGHLANDER HYBRID 2012 110000 ELECTRICAL SYSTEM
TOYOTA HIGHLANDER 2011 110000 ELECTRICAL SYSTEM
TOYOTA HIGHLANDER 2011 350000 EQUIPMENT
TOYOTA HIGHLANDER HYBRID 2011 110000 ELECTRICAL SYSTEM
TOYOTA HIGHLANDER HYBRID 2011 350000 EQUIPMENT
TOYOTA HIGHLANDER 2010 350000 EQUIPMENT
TOYOTA HIGHLANDER 2010 110000 ELECTRICAL SYSTEM
TOYOTA HIGHLANDER HYBRID 2010 110000 ELECTRICAL SYSTEM
TOYOTA HIGHLANDER HYBRID 2010 350000 EQUIPMENT
TOYOTA HIGHLANDER 2009 350000 EQUIPMENT
TOYOTA HIGHLANDER 2009 110000 ELECTRICAL SYSTEM
TOYOTA HIGHLANDER HYBRID 2009 350000 EQUIPMENT
TOYOTA HIGHLANDER HYBRID 2009 110000 ELECTRICAL SYSTEM
TOYOTA HIGHLANDER 2008 110000 ELECTRICAL SYSTEM
TOYOTA HIGHLANDER 2008 350000 EQUIPMENT
TOYOTA HIGHLANDER HYBRID 2008 350000 EQUIPMENT
TOYOTA HIGHLANDER HYBRID 2008 110000 ELECTRICAL SYSTEM

Related TOYOTA Recalls

CampaignModelYearComponentSummary
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COROLLA CROSS HYBRID 2025 BACK OVER PREVENTION:WARNINGS:EXTERNA... Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized TOYOTA dealer. Bring this bulletin ID (ZG4 POL17-04) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.