TSB: FCCC 108SD, 114SD, 122SD, 4700, 4800, 4900, 5700, 6900, BUSINESS CLASS M2, CASCADIA, CORONADO, ECONIC SD, MINOTOUR, S2C, S2G, S2RV, SAF-T-LINER C2, SAF-T-LINER EFX, SAF-T-LINER HDX, XBP, XBR, XBS, XCM, XCR (2020–2021)

Bulletin WP19-019 — November 19, 2019

Bulletin Details

Bulletin IDWP19-019
ManufacturerFCCC
Models108SD, 114SD, 122SD, 4700, 4800, 4900, 5700, 6900, BUSINESS CLASS M2, CASCADIA, CORONADO, ECONIC SD, MINOTOUR, S2C, S2G, S2RV, SAF-T-LINER C2, SAF-T-LINER EFX, SAF-T-LINER HDX, XBP, XBR, XBS, XCM, XCR
Model Years2020–2021
Date IssuedNovember 19, 2019
Date Added to NHTSANovember 19, 2019
ComponentEQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Vehicles Affected31 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Warranty Policy letter announcing service locations have 90 calendar days from delivery to open a repair order which Identifies and addresses discrepancies from the sales order.

Affected Vehicles

MakeModelYearComponent
THOMAS BUILT BUSES MINOTOUR 2021 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
THOMAS BUILT BUSES SAF-T-LINER C2 2021 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
THOMAS BUILT BUSES SAF-T-LINER EFX 2021 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
THOMAS BUILT BUSES SAF-T-LINER HDX 2021 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FREIGHTLINER 108SD 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FREIGHTLINER 114SD 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FREIGHTLINER 122SD 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
WESTERN STAR 4700 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
WESTERN STAR 4800 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
WESTERN STAR 4900 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
WESTERN STAR 5700 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
WESTERN STAR 6900 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FREIGHTLINER BUSINESS CLASS M2 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FREIGHTLINER CASCADIA 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FREIGHTLINER CORONADO 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FREIGHTLINER ECONIC SD 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
THOMAS BUILT BUSES MINOTOUR 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FCCC S2C 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FCCC S2G 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FCCC S2RV 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
THOMAS BUILT BUSES SAF-T-LINER C2 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
THOMAS BUILT BUSES SAF-T-LINER EFX 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
THOMAS BUILT BUSES SAF-T-LINER HDX 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FCCC XBP 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FCCC XBR 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FCCC XBS 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FCCC XCM 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FCCC XCR 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Related FCCC Recalls

CampaignModelYearComponentSummary
MT45G 2026 STEERING:LINKAGES:TIE ROD ASSEMBLY Daimler Trucks North America, LLC (DTNA) is recalling certain 2024-2026 Weste...
MT45 2025 SERVICE BRAKES, AIR:DISC:CALIPER Daimler Trucks North America, LLC (DTNA) is recalling certain 2025 FCCC XCR, ...
XBS 2025 SERVICE BRAKES, AIR:DISC:CALIPER Daimler Trucks North America, LLC (DTNA) is recalling certain 2025 FCCC XCR, ...
MT50E 2026 SERVICE BRAKES, AIR:DISC:CALIPER Daimler Trucks North America, LLC (DTNA) is recalling certain 2025 FCCC XCR, ...
MT55G 2026 STEERING:LINKAGES:TIE ROD ASSEMBLY Daimler Trucks North America, LLC (DTNA) is recalling certain 2024-2026 Weste...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized FCCC dealer. Bring this bulletin ID (WP19-019) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.