TSB: PIERCE ARROW XT, DASH, ENFORCER, IMPEL, QUANTUM, SABER, VELOCITY (2014–2017)

Bulletin WB 19 — December 12, 2016

Bulletin Details

Bulletin IDWB 19
ManufacturerPIERCE
ModelsARROW XT, DASH, ENFORCER, IMPEL, QUANTUM, SABER, VELOCITY
Model Years2014–2017
Date IssuedDecember 12, 2016
Date Added to NHTSAAugust 7, 2017
ComponentEXTERIOR LIGHTING:HEADLIGHTS
Vehicles Affected27 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Warranty bulletin discussing condensation in LED headlamps produced by JW Speaker. Per supplier, condensation in headlamp with not impact performance or operation of the headlamp.

Affected Vehicles

MakeModelYearComponent
PIERCE ARROW XT 2017 121000 EXTERIOR LIGHTING:HEADLIGHTS
PIERCE DASH 2017 121000 EXTERIOR LIGHTING:HEADLIGHTS
PIERCE ENFORCER 2017 121000 EXTERIOR LIGHTING:HEADLIGHTS
PIERCE IMPEL 2017 121000 EXTERIOR LIGHTING:HEADLIGHTS
PIERCE QUANTUM 2017 121000 EXTERIOR LIGHTING:HEADLIGHTS
PIERCE VELOCITY 2017 121000 EXTERIOR LIGHTING:HEADLIGHTS
PIERCE ARROW XT 2016 121000 EXTERIOR LIGHTING:HEADLIGHTS
PIERCE DASH 2016 121000 EXTERIOR LIGHTING:HEADLIGHTS
PIERCE ENFORCER 2016 121000 EXTERIOR LIGHTING:HEADLIGHTS
PIERCE IMPEL 2016 121000 EXTERIOR LIGHTING:HEADLIGHTS
PIERCE QUANTUM 2016 121000 EXTERIOR LIGHTING:HEADLIGHTS
PIERCE SABER 2016 121000 EXTERIOR LIGHTING:HEADLIGHTS
PIERCE VELOCITY 2016 121000 EXTERIOR LIGHTING:HEADLIGHTS
PIERCE ARROW XT 2015 121000 EXTERIOR LIGHTING:HEADLIGHTS
PIERCE DASH 2015 121000 EXTERIOR LIGHTING:HEADLIGHTS
PIERCE ENFORCER 2015 121000 EXTERIOR LIGHTING:HEADLIGHTS
PIERCE IMPEL 2015 121000 EXTERIOR LIGHTING:HEADLIGHTS
PIERCE QUANTUM 2015 121000 EXTERIOR LIGHTING:HEADLIGHTS
PIERCE SABER 2015 121000 EXTERIOR LIGHTING:HEADLIGHTS
PIERCE VELOCITY 2015 121000 EXTERIOR LIGHTING:HEADLIGHTS
PIERCE ARROW XT 2014 121000 EXTERIOR LIGHTING:HEADLIGHTS
PIERCE DASH 2014 121000 EXTERIOR LIGHTING:HEADLIGHTS
PIERCE ENFORCER 2014 121000 EXTERIOR LIGHTING:HEADLIGHTS
PIERCE IMPEL 2014 121000 EXTERIOR LIGHTING:HEADLIGHTS
PIERCE QUANTUM 2014 121000 EXTERIOR LIGHTING:HEADLIGHTS
PIERCE SABER 2014 121000 EXTERIOR LIGHTING:HEADLIGHTS
PIERCE VELOCITY 2014 121000 EXTERIOR LIGHTING:HEADLIGHTS

Related PIERCE Recalls

CampaignModelYearComponentSummary
ARROW XT 2025 ELECTRICAL SYSTEM:SOFTWARE Pierce Manufacturing (Pierce) is recalling certain 2015-2026 Arrow XT, Enforc...
ENFORCER 2023 ELECTRICAL SYSTEM:SOFTWARE Pierce Manufacturing (Pierce) is recalling certain 2015-2026 Arrow XT, Enforc...
VELOCITY 2021 ELECTRICAL SYSTEM:SOFTWARE Pierce Manufacturing (Pierce) is recalling certain 2015-2026 Arrow XT, Enforc...
VELOCITY 2022 ELECTRICAL SYSTEM:SOFTWARE Pierce Manufacturing (Pierce) is recalling certain 2015-2026 Arrow XT, Enforc...
IMPEL 2017 ELECTRICAL SYSTEM:SOFTWARE Pierce Manufacturing (Pierce) is recalling certain 2015-2026 Arrow XT, Enforc...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized PIERCE dealer. Bring this bulletin ID (WB 19) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.