TSB: CHRYSLER 1500, 200, 2500, 300, 3500, 4500, 5500, CHALLENGER, CHARGER, CHEROKEE, DURANGO, GRAND CHEROKEE, PACIFICA (2013–2018)

Bulletin VB3 — November 21, 2019

Bulletin Details

Bulletin IDVB3
ManufacturerCHRYSLER
Models1500, 200, 2500, 300, 3500, 4500, 5500, CHALLENGER, CHARGER, CHEROKEE, DURANGO, GRAND CHEROKEE, PACIFICA
Model Years2013–2018
Date IssuedNovember 21, 2019
Date Added to NHTSASeptember 15, 2022
ComponentEQUIPMENT
Vehicles Affected96 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Revised Customer Satisfaction Notification VB3 ? Navigation Flash

Affected Vehicles

MakeModelYearComponent
JEEP CHEROKEE 2018 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
JEEP CHEROKEE 2018 350000 EQUIPMENT
RAM 1500 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 1500 2017 350000 EQUIPMENT
CHRYSLER 200 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
CHRYSLER 200 2017 350000 EQUIPMENT
RAM 2500 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 2500 2017 350000 EQUIPMENT
RAM 3500 2017 350000 EQUIPMENT
RAM 3500 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 4500 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 4500 2017 350000 EQUIPMENT
RAM 5500 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 5500 2017 350000 EQUIPMENT
JEEP CHEROKEE 2017 350000 EQUIPMENT
JEEP CHEROKEE 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
DODGE DURANGO 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
DODGE DURANGO 2017 350000 EQUIPMENT
JEEP GRAND CHEROKEE 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
JEEP GRAND CHEROKEE 2017 350000 EQUIPMENT
CHRYSLER PACIFICA 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
CHRYSLER PACIFICA 2017 350000 EQUIPMENT
RAM 1500 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 1500 2016 350000 EQUIPMENT
CHRYSLER 200 2016 350000 EQUIPMENT
CHRYSLER 200 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 2500 2016 350000 EQUIPMENT
RAM 2500 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
CHRYSLER 300 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
CHRYSLER 300 2016 350000 EQUIPMENT
RAM 3500 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 3500 2016 350000 EQUIPMENT
RAM 4500 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 4500 2016 350000 EQUIPMENT
RAM 5500 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 5500 2016 350000 EQUIPMENT
DODGE CHALLENGER 2016 350000 EQUIPMENT
DODGE CHALLENGER 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
DODGE CHARGER 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
DODGE CHARGER 2016 350000 EQUIPMENT
JEEP CHEROKEE 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
JEEP CHEROKEE 2016 350000 EQUIPMENT
DODGE DURANGO 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
DODGE DURANGO 2016 350000 EQUIPMENT
JEEP GRAND CHEROKEE 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
JEEP GRAND CHEROKEE 2016 350000 EQUIPMENT
RAM 1500 2015 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 1500 2015 350000 EQUIPMENT
CHRYSLER 200 2015 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
CHRYSLER 200 2015 350000 EQUIPMENT
RAM 2500 2015 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 2500 2015 350000 EQUIPMENT
CHRYSLER 300 2015 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
CHRYSLER 300 2015 350000 EQUIPMENT
RAM 3500 2015 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 3500 2015 350000 EQUIPMENT
RAM 4500 2015 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 4500 2015 350000 EQUIPMENT
RAM 5500 2015 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 5500 2015 350000 EQUIPMENT
DODGE CHALLENGER 2015 350000 EQUIPMENT
DODGE CHALLENGER 2015 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
DODGE CHARGER 2015 350000 EQUIPMENT
DODGE CHARGER 2015 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
JEEP CHEROKEE 2015 350000 EQUIPMENT
JEEP CHEROKEE 2015 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
DODGE DURANGO 2015 350000 EQUIPMENT
DODGE DURANGO 2015 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
JEEP GRAND CHEROKEE 2015 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
JEEP GRAND CHEROKEE 2015 350000 EQUIPMENT
RAM 1500 2014 350000 EQUIPMENT
RAM 1500 2014 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 2500 2014 350000 EQUIPMENT
RAM 2500 2014 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 3500 2014 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 3500 2014 350000 EQUIPMENT
RAM 4500 2014 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 4500 2014 350000 EQUIPMENT
RAM 5500 2014 350000 EQUIPMENT
RAM 5500 2014 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
JEEP CHEROKEE 2014 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
JEEP CHEROKEE 2014 350000 EQUIPMENT
DODGE DURANGO 2014 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
DODGE DURANGO 2014 350000 EQUIPMENT
JEEP GRAND CHEROKEE 2014 350000 EQUIPMENT
JEEP GRAND CHEROKEE 2014 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 1500 2013 350000 EQUIPMENT
RAM 1500 2013 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 2500 2013 350000 EQUIPMENT
RAM 2500 2013 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 3500 2013 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 3500 2013 350000 EQUIPMENT
RAM 4500 2013 350000 EQUIPMENT
RAM 4500 2013 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 5500 2013 350000 EQUIPMENT
RAM 5500 2013 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

Related CHRYSLER Recalls

CampaignModelYearComponentSummary
PACIFICA 2023 BACK OVER PREVENTION: SENSING SYSTEM:... Chrysler (FCA US, LLC) is recalling certain 2019 and 2023 Chrysler Pacifica, ...
PACIFICA 2019 BACK OVER PREVENTION: SENSING SYSTEM:... Chrysler (FCA US, LLC) is recalling certain 2019 and 2023 Chrysler Pacifica, ...
PACIFICA 2023 EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAI... Braun Corporation (Braun) is recalling certain 2023-2026 Chrysler Pacifica ve...
PACIFICA 2024 EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAI... Braun Corporation (Braun) is recalling certain 2023-2026 Chrysler Pacifica ve...
PACIFICA 2025 EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAI... Braun Corporation (Braun) is recalling certain 2023-2026 Chrysler Pacifica ve...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized CHRYSLER dealer. Bring this bulletin ID (VB3) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.