TSB: RAM 2500, 3500, 4500 (2013–2020)

Bulletin 09-011-20 — July 24, 2020

Bulletin Details

Bulletin ID09-011-20
ManufacturerRAM
Models2500, 3500, 4500
Model Years2013–2020
Date IssuedJuly 24, 2020
Date Added to NHTSAAugust 24, 2020
ComponentENGINE AND ENGINE COOLING
Vehicles Affected24 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

6.7L New Oil Usage Information This bulletin provides information regarding the correct oil grade to use on the 6.7L Cummins used in the 2019 and newer HD Trucks. The following information is intended to eliminate confusion.

Affected Vehicles

MakeModelYearComponent
RAM 2500 2020 060000 ENGINE AND ENGINE COOLING
RAM 3500 2020 060000 ENGINE AND ENGINE COOLING
RAM 4500 2020 060000 ENGINE AND ENGINE COOLING
RAM 2500 2019 060000 ENGINE AND ENGINE COOLING
RAM 3500 2019 060000 ENGINE AND ENGINE COOLING
RAM 4500 2019 060000 ENGINE AND ENGINE COOLING
RAM 2500 2018 060000 ENGINE AND ENGINE COOLING
RAM 3500 2018 060000 ENGINE AND ENGINE COOLING
RAM 4500 2018 060000 ENGINE AND ENGINE COOLING
RAM 2500 2017 060000 ENGINE AND ENGINE COOLING
RAM 3500 2017 060000 ENGINE AND ENGINE COOLING
RAM 4500 2017 060000 ENGINE AND ENGINE COOLING
RAM 2500 2016 060000 ENGINE AND ENGINE COOLING
RAM 3500 2016 060000 ENGINE AND ENGINE COOLING
RAM 4500 2016 060000 ENGINE AND ENGINE COOLING
RAM 2500 2015 060000 ENGINE AND ENGINE COOLING
RAM 3500 2015 060000 ENGINE AND ENGINE COOLING
RAM 4500 2015 060000 ENGINE AND ENGINE COOLING
RAM 2500 2014 060000 ENGINE AND ENGINE COOLING
RAM 3500 2014 060000 ENGINE AND ENGINE COOLING
RAM 4500 2014 060000 ENGINE AND ENGINE COOLING
RAM 2500 2013 060000 ENGINE AND ENGINE COOLING
RAM 3500 2013 060000 ENGINE AND ENGINE COOLING
RAM 4500 2013 060000 ENGINE AND ENGINE COOLING

Related RAM Recalls

CampaignModelYearComponentSummary
1500 2024 BACK OVER PREVENTION: SENSING SYSTEM:... Chrysler (FCA US, LLC) is recalling certain 2019 and 2023 Chrysler Pacifica, ...
2500 2024 BACK OVER PREVENTION: SENSING SYSTEM:... Chrysler (FCA US, LLC) is recalling certain 2019 and 2023 Chrysler Pacifica, ...
2500 2023 POWER TRAIN:AUTOMATIC TRANSMISSION:CO... Chryser (FCA US LLC) is recalling certain 2023-2026 Ram 2500 Pick up trucks. ...
2500 2024 POWER TRAIN:AUTOMATIC TRANSMISSION:CO... Chryser (FCA US LLC) is recalling certain 2023-2026 Ram 2500 Pick up trucks. ...
2500 2026 POWER TRAIN:AUTOMATIC TRANSMISSION:CO... Chryser (FCA US LLC) is recalling certain 2023-2026 Ram 2500 Pick up trucks. ...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized RAM dealer. Bring this bulletin ID (09-011-20) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.