TSB: RAM 1500, 2500, 3500, 4500, 5500 (2022–2023)

Bulletin 0820923 — August 31, 2023

Bulletin Details

Bulletin ID0820923
ManufacturerRAM
Models1500, 2500, 3500, 4500, 5500
Model Years2022–2023
Date IssuedAugust 31, 2023
Date Added to NHTSAOctober 2, 2023
ComponentELECTRICAL SYSTEM:SOFTWARE
Vehicles Affected20 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Radio Over The Air Update from S24.6, S26.15 and T25.43 to T25.48 Software Version Customer may experience one or more of the following: ? Ambient Light Setting inoperable. ? Radio reset (Rearview camera functions normally). ? Voice Recogn

Affected Vehicles

MakeModelYearComponent
RAM 1500 2023 118000 ELECTRICAL SYSTEM:SOFTWARE
RAM 1500 2023 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 2500 2023 118000 ELECTRICAL SYSTEM:SOFTWARE
RAM 2500 2023 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 3500 2023 118000 ELECTRICAL SYSTEM:SOFTWARE
RAM 3500 2023 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 4500 2023 118000 ELECTRICAL SYSTEM:SOFTWARE
RAM 4500 2023 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 5500 2023 118000 ELECTRICAL SYSTEM:SOFTWARE
RAM 5500 2023 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 1500 2022 118000 ELECTRICAL SYSTEM:SOFTWARE
RAM 1500 2022 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 2500 2022 118000 ELECTRICAL SYSTEM:SOFTWARE
RAM 2500 2022 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 3500 2022 118000 ELECTRICAL SYSTEM:SOFTWARE
RAM 3500 2022 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 4500 2022 118000 ELECTRICAL SYSTEM:SOFTWARE
RAM 4500 2022 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 5500 2022 118000 ELECTRICAL SYSTEM:SOFTWARE
RAM 5500 2022 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Related RAM Recalls

CampaignModelYearComponentSummary
1500 2024 BACK OVER PREVENTION: SENSING SYSTEM:... Chrysler (FCA US, LLC) is recalling certain 2019 and 2023 Chrysler Pacifica, ...
2500 2024 BACK OVER PREVENTION: SENSING SYSTEM:... Chrysler (FCA US, LLC) is recalling certain 2019 and 2023 Chrysler Pacifica, ...
2500 2023 POWER TRAIN:AUTOMATIC TRANSMISSION:CO... Chryser (FCA US LLC) is recalling certain 2023-2026 Ram 2500 Pick up trucks. ...
2500 2024 POWER TRAIN:AUTOMATIC TRANSMISSION:CO... Chryser (FCA US LLC) is recalling certain 2023-2026 Ram 2500 Pick up trucks. ...
2500 2026 POWER TRAIN:AUTOMATIC TRANSMISSION:CO... Chryser (FCA US LLC) is recalling certain 2023-2026 Ram 2500 Pick up trucks. ...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized RAM dealer. Bring this bulletin ID (0820923) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.