TSB: CHRYSLER 1500, 2500, 300, 3500, 4500, 5500, CHALLENGER, CHARGER, CHEROKEE, COMPASS, GLADIATOR, GRAND CHEROKEE, RENEGADE, WRANGLER (2021–2023)

Bulletin 0818123 — July 26, 2023

Bulletin Details

Bulletin ID0818123
ManufacturerCHRYSLER
Models1500, 2500, 300, 3500, 4500, 5500, CHALLENGER, CHARGER, CHEROKEE, COMPASS, GLADIATOR, GRAND CHEROKEE, RENEGADE, WRANGLER
Model Years2021–2023
Date IssuedJuly 26, 2023
Date Added to NHTSASeptember 25, 2023
ComponentELECTRICAL SYSTEM:SOFTWARE
Vehicles Affected52 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Radio Over The Air Updating to QR40.12 Software Version ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone, when trying to connect to a device. This bulletin provides information regarding t

Affected Vehicles

MakeModelYearComponent
RAM 1500 2023 118000 ELECTRICAL SYSTEM:SOFTWARE
RAM 1500 2023 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHRYSLER 300 2023 118000 ELECTRICAL SYSTEM:SOFTWARE
CHRYSLER 300 2023 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
DODGE CHALLENGER 2023 118000 ELECTRICAL SYSTEM:SOFTWARE
DODGE CHALLENGER 2023 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
DODGE CHARGER 2023 118000 ELECTRICAL SYSTEM:SOFTWARE
DODGE CHARGER 2023 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JEEP CHEROKEE 2023 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JEEP CHEROKEE 2023 118000 ELECTRICAL SYSTEM:SOFTWARE
JEEP RENEGADE 2023 118000 ELECTRICAL SYSTEM:SOFTWARE
JEEP RENEGADE 2023 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 1500 2022 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 1500 2022 118000 ELECTRICAL SYSTEM:SOFTWARE
CHRYSLER 300 2022 118000 ELECTRICAL SYSTEM:SOFTWARE
CHRYSLER 300 2022 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
DODGE CHALLENGER 2022 118000 ELECTRICAL SYSTEM:SOFTWARE
DODGE CHALLENGER 2022 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
DODGE CHARGER 2022 118000 ELECTRICAL SYSTEM:SOFTWARE
DODGE CHARGER 2022 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JEEP CHEROKEE 2022 118000 ELECTRICAL SYSTEM:SOFTWARE
JEEP CHEROKEE 2022 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JEEP RENEGADE 2022 118000 ELECTRICAL SYSTEM:SOFTWARE
JEEP RENEGADE 2022 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 1500 2021 118000 ELECTRICAL SYSTEM:SOFTWARE
RAM 1500 2021 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 2500 2021 118000 ELECTRICAL SYSTEM:SOFTWARE
RAM 2500 2021 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHRYSLER 300 2021 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHRYSLER 300 2021 118000 ELECTRICAL SYSTEM:SOFTWARE
RAM 3500 2021 118000 ELECTRICAL SYSTEM:SOFTWARE
RAM 3500 2021 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 4500 2021 118000 ELECTRICAL SYSTEM:SOFTWARE
RAM 4500 2021 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 5500 2021 118000 ELECTRICAL SYSTEM:SOFTWARE
RAM 5500 2021 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
DODGE CHALLENGER 2021 118000 ELECTRICAL SYSTEM:SOFTWARE
DODGE CHALLENGER 2021 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
DODGE CHARGER 2021 118000 ELECTRICAL SYSTEM:SOFTWARE
DODGE CHARGER 2021 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JEEP CHEROKEE 2021 118000 ELECTRICAL SYSTEM:SOFTWARE
JEEP CHEROKEE 2021 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JEEP COMPASS 2021 118000 ELECTRICAL SYSTEM:SOFTWARE
JEEP COMPASS 2021 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JEEP GLADIATOR 2021 118000 ELECTRICAL SYSTEM:SOFTWARE
JEEP GLADIATOR 2021 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JEEP GRAND CHEROKEE 2021 118000 ELECTRICAL SYSTEM:SOFTWARE
JEEP GRAND CHEROKEE 2021 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JEEP RENEGADE 2021 118000 ELECTRICAL SYSTEM:SOFTWARE
JEEP RENEGADE 2021 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JEEP WRANGLER 2021 118000 ELECTRICAL SYSTEM:SOFTWARE
JEEP WRANGLER 2021 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized CHRYSLER dealer. Bring this bulletin ID (0818123) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.