TSB: TOYOTA HIGHLANDER (2008–2011)

Bulletin TSB-0104-11 — August 23, 2011

Bulletin Details

Bulletin IDTSB-0104-11
ManufacturerTOYOTA
ModelsHIGHLANDER
Model Years2008–2011
Date IssuedAugust 23, 2011
Date Added to NHTSAOctober 14, 2011
ComponentSTRUCTURE:BODY:HATCHBACK/LIFTGATE
Vehicles Affected12 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

TOYOTA: THE REAR LIFT GLASS HATCH EXHIBITS A POSSIBLE CONDITION WHEREBY IT FAILS CLOSE PROPERLY. *PE

Affected Vehicles

MakeModelYearComponent
TOYOTA HIGHLANDER 2011 162600 STRUCTURE:BODY:HATCHBACK/LIFTGATE
TOYOTA HIGHLANDER 2011 162610 STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TOYOTA HIGHLANDER 2011 162620 STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TOYOTA HIGHLANDER 2010 162600 STRUCTURE:BODY:HATCHBACK/LIFTGATE
TOYOTA HIGHLANDER 2010 162610 STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TOYOTA HIGHLANDER 2010 162620 STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TOYOTA HIGHLANDER 2009 162600 STRUCTURE:BODY:HATCHBACK/LIFTGATE
TOYOTA HIGHLANDER 2009 162610 STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TOYOTA HIGHLANDER 2009 162620 STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TOYOTA HIGHLANDER 2008 162600 STRUCTURE:BODY:HATCHBACK/LIFTGATE
TOYOTA HIGHLANDER 2008 162610 STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TOYOTA HIGHLANDER 2008 162620 STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized TOYOTA dealer. Bring this bulletin ID (TSB-0104-11) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.