TSB: FORD EXPEDITION, NAVIGATOR (2018–2024)

Bulletin TSB 23-2396 — December 5, 2023

Bulletin Details

Bulletin IDTSB 23-2396
ManufacturerFORD
ModelsEXPEDITION, NAVIGATOR
Model Years2018–2024
Date IssuedDecember 5, 2023
Date Added to NHTSAJanuary 5, 2024
ComponentSEATS
Vehicles Affected14 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

This article supersedes TSB 23-2036 to add 2024 vehicle model years. Some 2018-2024 Navigator and Expedition vehicles may exhibit a concern where the second row seat back does not fold down or recline when the recline handle is pulled upwar

Affected Vehicles

MakeModelYearComponent
FORD EXPEDITION 2024 220000 SEATS
LINCOLN NAVIGATOR 2024 220000 SEATS
FORD EXPEDITION 2023 220000 SEATS
LINCOLN NAVIGATOR 2023 220000 SEATS
FORD EXPEDITION 2022 220000 SEATS
LINCOLN NAVIGATOR 2022 220000 SEATS
FORD EXPEDITION 2021 220000 SEATS
LINCOLN NAVIGATOR 2021 220000 SEATS
FORD EXPEDITION 2020 220000 SEATS
LINCOLN NAVIGATOR 2020 220000 SEATS
FORD EXPEDITION 2019 220000 SEATS
LINCOLN NAVIGATOR 2019 220000 SEATS
FORD EXPEDITION 2018 220000 SEATS
LINCOLN NAVIGATOR 2018 220000 SEATS

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized FORD dealer. Bring this bulletin ID (TSB 23-2396) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.