TSB: FORD FUSION, FUSION ENERGI, FUSION HYBRID, MKZ, MKZ HYBRID (2015–2020)

Bulletin TSB 21-2347 — October 13, 2021

Bulletin Details

Bulletin IDTSB 21-2347
ManufacturerFORD
ModelsFUSION, FUSION ENERGI, FUSION HYBRID, MKZ, MKZ HYBRID
Model Years2015–2020
Date IssuedOctober 13, 2021
Date Added to NHTSANovember 2, 2021
ComponentENGINE (PWS)
Vehicles Affected150 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Some 2015-2020 Fusion/MKZ vehicles equipped with a 2.0L EcoBoost engine may exhibit a rattle noise from the transmission bellhousing area. This may be more noticeable at idle. This may be due to a flexplate crack around the mounting area. T

Affected Vehicles

MakeModelYearComponent
FORD FUSION 2020 100000 POWER TRAIN
FORD FUSION 2020 350000 EQUIPMENT
FORD FUSION 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD FUSION 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD FUSION 2020 060000 ENGINE (PWS)
FORD FUSION ENERGI 2020 100000 POWER TRAIN
FORD FUSION ENERGI 2020 350000 EQUIPMENT
FORD FUSION ENERGI 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD FUSION ENERGI 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD FUSION ENERGI 2020 060000 ENGINE (PWS)
FORD FUSION HYBRID 2020 100000 POWER TRAIN
FORD FUSION HYBRID 2020 350000 EQUIPMENT
FORD FUSION HYBRID 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD FUSION HYBRID 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD FUSION HYBRID 2020 060000 ENGINE (PWS)
LINCOLN MKZ 2020 100000 POWER TRAIN
LINCOLN MKZ 2020 350000 EQUIPMENT
LINCOLN MKZ 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
LINCOLN MKZ 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN MKZ 2020 060000 ENGINE (PWS)
LINCOLN MKZ HYBRID 2020 100000 POWER TRAIN
LINCOLN MKZ HYBRID 2020 350000 EQUIPMENT
LINCOLN MKZ HYBRID 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
LINCOLN MKZ HYBRID 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN MKZ HYBRID 2020 060000 ENGINE (PWS)
FORD FUSION 2019 100000 POWER TRAIN
FORD FUSION 2019 350000 EQUIPMENT
FORD FUSION 2019 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD FUSION 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD FUSION 2019 060000 ENGINE (PWS)
FORD FUSION ENERGI 2019 100000 POWER TRAIN
FORD FUSION ENERGI 2019 350000 EQUIPMENT
FORD FUSION ENERGI 2019 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD FUSION ENERGI 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD FUSION ENERGI 2019 060000 ENGINE (PWS)
FORD FUSION HYBRID 2019 100000 POWER TRAIN
FORD FUSION HYBRID 2019 350000 EQUIPMENT
FORD FUSION HYBRID 2019 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD FUSION HYBRID 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD FUSION HYBRID 2019 060000 ENGINE (PWS)
LINCOLN MKZ 2019 100000 POWER TRAIN
LINCOLN MKZ 2019 350000 EQUIPMENT
LINCOLN MKZ 2019 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
LINCOLN MKZ 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN MKZ 2019 060000 ENGINE (PWS)
LINCOLN MKZ HYBRID 2019 100000 POWER TRAIN
LINCOLN MKZ HYBRID 2019 350000 EQUIPMENT
LINCOLN MKZ HYBRID 2019 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
LINCOLN MKZ HYBRID 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN MKZ HYBRID 2019 060000 ENGINE (PWS)
FORD FUSION 2018 100000 POWER TRAIN
FORD FUSION 2018 350000 EQUIPMENT
FORD FUSION 2018 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD FUSION 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD FUSION 2018 060000 ENGINE (PWS)
FORD FUSION ENERGI 2018 100000 POWER TRAIN
FORD FUSION ENERGI 2018 350000 EQUIPMENT
FORD FUSION ENERGI 2018 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD FUSION ENERGI 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD FUSION ENERGI 2018 060000 ENGINE (PWS)
FORD FUSION HYBRID 2018 100000 POWER TRAIN
FORD FUSION HYBRID 2018 350000 EQUIPMENT
FORD FUSION HYBRID 2018 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD FUSION HYBRID 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD FUSION HYBRID 2018 060000 ENGINE (PWS)
LINCOLN MKZ 2018 100000 POWER TRAIN
LINCOLN MKZ 2018 350000 EQUIPMENT
LINCOLN MKZ 2018 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
LINCOLN MKZ 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN MKZ 2018 060000 ENGINE (PWS)
LINCOLN MKZ HYBRID 2018 100000 POWER TRAIN
LINCOLN MKZ HYBRID 2018 350000 EQUIPMENT
LINCOLN MKZ HYBRID 2018 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
LINCOLN MKZ HYBRID 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN MKZ HYBRID 2018 060000 ENGINE (PWS)
FORD FUSION 2017 100000 POWER TRAIN
FORD FUSION 2017 350000 EQUIPMENT
FORD FUSION 2017 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD FUSION 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD FUSION 2017 060000 ENGINE (PWS)
FORD FUSION ENERGI 2017 100000 POWER TRAIN
FORD FUSION ENERGI 2017 350000 EQUIPMENT
FORD FUSION ENERGI 2017 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD FUSION ENERGI 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD FUSION ENERGI 2017 060000 ENGINE (PWS)
FORD FUSION HYBRID 2017 100000 POWER TRAIN
FORD FUSION HYBRID 2017 350000 EQUIPMENT
FORD FUSION HYBRID 2017 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD FUSION HYBRID 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD FUSION HYBRID 2017 060000 ENGINE (PWS)
LINCOLN MKZ 2017 100000 POWER TRAIN
LINCOLN MKZ 2017 350000 EQUIPMENT
LINCOLN MKZ 2017 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
LINCOLN MKZ 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN MKZ 2017 060000 ENGINE (PWS)
LINCOLN MKZ HYBRID 2017 100000 POWER TRAIN
LINCOLN MKZ HYBRID 2017 350000 EQUIPMENT
LINCOLN MKZ HYBRID 2017 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
LINCOLN MKZ HYBRID 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN MKZ HYBRID 2017 060000 ENGINE (PWS)
FORD FUSION 2016 100000 POWER TRAIN
FORD FUSION 2016 350000 EQUIPMENT
FORD FUSION 2016 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD FUSION 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD FUSION 2016 060000 ENGINE (PWS)
FORD FUSION ENERGI 2016 100000 POWER TRAIN
FORD FUSION ENERGI 2016 350000 EQUIPMENT
FORD FUSION ENERGI 2016 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD FUSION ENERGI 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD FUSION ENERGI 2016 060000 ENGINE (PWS)
FORD FUSION HYBRID 2016 100000 POWER TRAIN
FORD FUSION HYBRID 2016 350000 EQUIPMENT
FORD FUSION HYBRID 2016 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD FUSION HYBRID 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD FUSION HYBRID 2016 060000 ENGINE (PWS)
LINCOLN MKZ 2016 100000 POWER TRAIN
LINCOLN MKZ 2016 350000 EQUIPMENT
LINCOLN MKZ 2016 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
LINCOLN MKZ 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN MKZ 2016 060000 ENGINE (PWS)
LINCOLN MKZ HYBRID 2016 100000 POWER TRAIN
LINCOLN MKZ HYBRID 2016 350000 EQUIPMENT
LINCOLN MKZ HYBRID 2016 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
LINCOLN MKZ HYBRID 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN MKZ HYBRID 2016 060000 ENGINE (PWS)
FORD FUSION 2015 100000 POWER TRAIN
FORD FUSION 2015 350000 EQUIPMENT
FORD FUSION 2015 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD FUSION 2015 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD FUSION 2015 060000 ENGINE (PWS)
FORD FUSION ENERGI 2015 100000 POWER TRAIN
FORD FUSION ENERGI 2015 350000 EQUIPMENT
FORD FUSION ENERGI 2015 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD FUSION ENERGI 2015 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD FUSION ENERGI 2015 060000 ENGINE (PWS)
FORD FUSION HYBRID 2015 100000 POWER TRAIN
FORD FUSION HYBRID 2015 350000 EQUIPMENT
FORD FUSION HYBRID 2015 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD FUSION HYBRID 2015 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD FUSION HYBRID 2015 060000 ENGINE (PWS)
LINCOLN MKZ 2015 100000 POWER TRAIN
LINCOLN MKZ 2015 350000 EQUIPMENT
LINCOLN MKZ 2015 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
LINCOLN MKZ 2015 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN MKZ 2015 060000 ENGINE (PWS)
LINCOLN MKZ HYBRID 2015 100000 POWER TRAIN
LINCOLN MKZ HYBRID 2015 350000 EQUIPMENT
LINCOLN MKZ HYBRID 2015 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
LINCOLN MKZ HYBRID 2015 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN MKZ HYBRID 2015 060000 ENGINE (PWS)

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized FORD dealer. Bring this bulletin ID (TSB 21-2347) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.