TSB: FORD EDGE, MKX (2015–2018)

Bulletin TSB 20-2373 — October 23, 2020

Bulletin Details

Bulletin IDTSB 20-2373
ManufacturerFORD
ModelsEDGE, MKX
Model Years2015–2018
Date IssuedOctober 23, 2020
Date Added to NHTSANovember 4, 2020
ComponentAIR BAGS
Vehicles Affected21 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

2015-2018 Edge, 2016-2018 MKX vehicles equipped with active front steering (AFS) may require additional service when replacing the driver airbag using certain part numbers only and/or if replacing the restraints control module (RCM). In add

Affected Vehicles

MakeModelYearComponent
FORD EDGE 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD EDGE 2018 350000 EQUIPMENT
FORD EDGE 2018 140000 AIR BAGS
LINCOLN MKX 2018 140000 AIR BAGS
LINCOLN MKX 2018 350000 EQUIPMENT
LINCOLN MKX 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD EDGE 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD EDGE 2017 350000 EQUIPMENT
FORD EDGE 2017 140000 AIR BAGS
LINCOLN MKX 2017 140000 AIR BAGS
LINCOLN MKX 2017 350000 EQUIPMENT
LINCOLN MKX 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD EDGE 2016 140000 AIR BAGS
FORD EDGE 2016 350000 EQUIPMENT
FORD EDGE 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN MKX 2016 350000 EQUIPMENT
LINCOLN MKX 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN MKX 2016 140000 AIR BAGS
FORD EDGE 2015 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD EDGE 2015 350000 EQUIPMENT
FORD EDGE 2015 140000 AIR BAGS

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized FORD dealer. Bring this bulletin ID (TSB 20-2373) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.