TSB: FORD FUSION HYBRID, MILAN, MILAN HYBRID, MKZ HYBRID (2010–2012)
Bulletin TSB 20-2142 — April 27, 2020
Bulletin Details
| Bulletin ID | TSB 20-2142 |
| Manufacturer | FORD |
| Models | FUSION HYBRID, MILAN, MILAN HYBRID, MKZ HYBRID |
| Model Years | 2010–2012 |
| Date Issued | April 27, 2020 |
| Date Added to NHTSA | May 5, 2020 |
| Component | ELECTRICAL SYSTEM |
| Vehicles Affected | 7 combinations |
What is a TSB?
A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.
If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.
Summary
Some 2010-2012 Fusion hybrid electric vehicles (HEV), 2010-2011 Milan HEV and 2011-2012 MKZ HEV vehicles may experience reduced electric vehicle operation and increased gasoline engine operation around 10 years of vehicle age and beyond. Th
Affected Vehicles
| Make | Model | Year | Component |
|---|---|---|---|
| FORD | FUSION HYBRID | 2012 | 110000 ELECTRICAL SYSTEM |
| LINCOLN | MKZ HYBRID | 2012 | 110000 ELECTRICAL SYSTEM |
| FORD | FUSION HYBRID | 2011 | 110000 ELECTRICAL SYSTEM |
| MERCURY | MILAN | 2011 | 110000 ELECTRICAL SYSTEM |
| LINCOLN | MKZ HYBRID | 2011 | 110000 ELECTRICAL SYSTEM |
| FORD | FUSION HYBRID | 2010 | 110000 ELECTRICAL SYSTEM |
| MERCURY | MILAN HYBRID | 2010 | 110000 ELECTRICAL SYSTEM |
Related FORD Recalls
What Should You Do?
If your vehicle is affected by this TSB, contact your authorized FORD dealer. Bring this bulletin ID (TSB 20-2142) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.
Frequently Asked Questions
A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.
If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.
Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.
This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.