TSB: FORD C-MAX, ECOSPORT, EDGE, ESCAPE, EXPLORER, F-150, F-250 SD, F-350 SD, F-450 SD, F-550 SD, F-650 SD, F-750 SD, FOCUS, FUSION, MKC, MKX, MKZ, MUSTANG, NAUTILUS (2013–2019)

Bulletin TSB 18-2361 — December 4, 2018

Bulletin Details

Bulletin IDTSB 18-2361
ManufacturerFORD
ModelsC-MAX, ECOSPORT, EDGE, ESCAPE, EXPLORER, F-150, F-250 SD, F-350 SD, F-450 SD, F-550 SD, F-650 SD, F-750 SD, FOCUS, FUSION, MKC, MKX, MKZ, MUSTANG, NAUTILUS
Model Years2013–2019
Date IssuedDecember 4, 2018
Date Added to NHTSAMarch 4, 2019
ComponentSEATS
Vehicles Affected162 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Some 2013-2018 C-Max, 2013-2019 Escape/Fusion/MKZ, 2015-2018 Focus, 2015-2019 Edge/F150/MKC/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017 Super Duty, 2018-2019 EcoSport/Expedition, and 2019 Nautilus vehicles may experience seat pan loose

Affected Vehicles

MakeModelYearComponent
FORD ECOSPORT 2019 220000 SEATS
FORD ECOSPORT 2019 350000 EQUIPMENT
FORD EDGE 2019 220000 SEATS
FORD EDGE 2019 350000 EQUIPMENT
FORD ESCAPE 2019 220000 SEATS
FORD ESCAPE 2019 350000 EQUIPMENT
FORD EXPLORER 2019 220000 SEATS
FORD EXPLORER 2019 350000 EQUIPMENT
FORD F-150 2019 220000 SEATS
FORD F-150 2019 350000 EQUIPMENT
FORD F-250 SD 2019 220000 SEATS
FORD F-250 SD 2019 350000 EQUIPMENT
FORD F-350 SD 2019 220000 SEATS
FORD F-350 SD 2019 350000 EQUIPMENT
FORD FUSION 2019 220000 SEATS
FORD FUSION 2019 350000 EQUIPMENT
LINCOLN MKC 2019 220000 SEATS
LINCOLN MKC 2019 350000 EQUIPMENT
LINCOLN MKX 2019 220000 SEATS
LINCOLN MKX 2019 350000 EQUIPMENT
LINCOLN MKZ 2019 220000 SEATS
LINCOLN MKZ 2019 350000 EQUIPMENT
FORD MUSTANG 2019 220000 SEATS
FORD MUSTANG 2019 350000 EQUIPMENT
LINCOLN NAUTILUS 2019 220000 SEATS
LINCOLN NAUTILUS 2019 350000 EQUIPMENT
FORD C-MAX 2018 220000 SEATS
FORD C-MAX 2018 350000 EQUIPMENT
FORD ECOSPORT 2018 220000 SEATS
FORD ECOSPORT 2018 350000 EQUIPMENT
FORD EDGE 2018 220000 SEATS
FORD EDGE 2018 350000 EQUIPMENT
FORD ESCAPE 2018 220000 SEATS
FORD ESCAPE 2018 350000 EQUIPMENT
FORD EXPLORER 2018 220000 SEATS
FORD EXPLORER 2018 350000 EQUIPMENT
FORD F-150 2018 220000 SEATS
FORD F-150 2018 350000 EQUIPMENT
FORD F-250 SD 2018 220000 SEATS
FORD F-250 SD 2018 350000 EQUIPMENT
FORD F-350 SD 2018 220000 SEATS
FORD F-350 SD 2018 350000 EQUIPMENT
FORD F-450 SD 2018 220000 SEATS
FORD F-450 SD 2018 350000 EQUIPMENT
FORD F-550 SD 2018 220000 SEATS
FORD F-550 SD 2018 350000 EQUIPMENT
FORD F-650 SD 2018 220000 SEATS
FORD F-650 SD 2018 350000 EQUIPMENT
FORD F-750 SD 2018 220000 SEATS
FORD F-750 SD 2018 350000 EQUIPMENT
FORD FOCUS 2018 220000 SEATS
FORD FOCUS 2018 350000 EQUIPMENT
FORD FUSION 2018 220000 SEATS
FORD FUSION 2018 350000 EQUIPMENT
LINCOLN MKC 2018 220000 SEATS
LINCOLN MKC 2018 350000 EQUIPMENT
LINCOLN MKX 2018 220000 SEATS
LINCOLN MKX 2018 350000 EQUIPMENT
LINCOLN MKZ 2018 220000 SEATS
LINCOLN MKZ 2018 350000 EQUIPMENT
FORD MUSTANG 2018 220000 SEATS
FORD MUSTANG 2018 350000 EQUIPMENT
FORD C-MAX 2017 220000 SEATS
FORD C-MAX 2017 350000 EQUIPMENT
FORD EDGE 2017 220000 SEATS
FORD EDGE 2017 350000 EQUIPMENT
FORD ESCAPE 2017 220000 SEATS
FORD ESCAPE 2017 350000 EQUIPMENT
FORD EXPLORER 2017 220000 SEATS
FORD EXPLORER 2017 350000 EQUIPMENT
FORD F-150 2017 220000 SEATS
FORD F-150 2017 350000 EQUIPMENT
FORD F-250 SD 2017 220000 SEATS
FORD F-250 SD 2017 350000 EQUIPMENT
FORD F-350 SD 2017 220000 SEATS
FORD F-350 SD 2017 350000 EQUIPMENT
FORD F-350 SD 2017 220000 SEATS
FORD F-350 SD 2017 350000 EQUIPMENT
FORD F-450 SD 2017 220000 SEATS
FORD F-450 SD 2017 350000 EQUIPMENT
FORD F-550 SD 2017 220000 SEATS
FORD F-550 SD 2017 350000 EQUIPMENT
FORD F-650 SD 2017 220000 SEATS
FORD F-650 SD 2017 350000 EQUIPMENT
FORD F-750 SD 2017 220000 SEATS
FORD F-750 SD 2017 350000 EQUIPMENT
FORD FOCUS 2017 220000 SEATS
FORD FOCUS 2017 350000 EQUIPMENT
FORD FUSION 2017 220000 SEATS
FORD FUSION 2017 350000 EQUIPMENT
LINCOLN MKC 2017 220000 SEATS
LINCOLN MKC 2017 350000 EQUIPMENT
LINCOLN MKX 2017 220000 SEATS
LINCOLN MKX 2017 350000 EQUIPMENT
LINCOLN MKZ 2017 220000 SEATS
LINCOLN MKZ 2017 350000 EQUIPMENT
FORD MUSTANG 2017 220000 SEATS
FORD MUSTANG 2017 350000 EQUIPMENT
FORD C-MAX 2016 220000 SEATS
FORD C-MAX 2016 350000 EQUIPMENT
FORD EDGE 2016 220000 SEATS
FORD EDGE 2016 350000 EQUIPMENT
FORD ESCAPE 2016 220000 SEATS
FORD ESCAPE 2016 350000 EQUIPMENT
FORD EXPLORER 2016 220000 SEATS
FORD EXPLORER 2016 350000 EQUIPMENT
FORD F-150 2016 220000 SEATS
FORD F-150 2016 350000 EQUIPMENT
FORD F-450 SD 2016 220000 SEATS
FORD F-450 SD 2016 350000 EQUIPMENT
FORD F-550 SD 2016 220000 SEATS
FORD F-550 SD 2016 350000 EQUIPMENT
FORD F-650 SD 2016 220000 SEATS
FORD F-650 SD 2016 350000 EQUIPMENT
FORD F-750 SD 2016 220000 SEATS
FORD F-750 SD 2016 350000 EQUIPMENT
FORD FOCUS 2016 220000 SEATS
FORD FOCUS 2016 350000 EQUIPMENT
FORD FUSION 2016 220000 SEATS
FORD FUSION 2016 350000 EQUIPMENT
LINCOLN MKC 2016 220000 SEATS
LINCOLN MKC 2016 350000 EQUIPMENT
LINCOLN MKX 2016 220000 SEATS
LINCOLN MKX 2016 350000 EQUIPMENT
LINCOLN MKZ 2016 220000 SEATS
LINCOLN MKZ 2016 350000 EQUIPMENT
FORD MUSTANG 2016 220000 SEATS
FORD MUSTANG 2016 350000 EQUIPMENT
FORD C-MAX 2015 220000 SEATS
FORD C-MAX 2015 350000 EQUIPMENT
FORD EDGE 2015 220000 SEATS
FORD EDGE 2015 350000 EQUIPMENT
FORD ESCAPE 2015 220000 SEATS
FORD ESCAPE 2015 350000 EQUIPMENT
FORD F-150 2015 220000 SEATS
FORD F-150 2015 350000 EQUIPMENT
FORD FOCUS 2015 220000 SEATS
FORD FOCUS 2015 350000 EQUIPMENT
FORD FUSION 2015 220000 SEATS
FORD FUSION 2015 350000 EQUIPMENT
LINCOLN MKC 2015 220000 SEATS
LINCOLN MKC 2015 350000 EQUIPMENT
LINCOLN MKZ 2015 220000 SEATS
LINCOLN MKZ 2015 350000 EQUIPMENT
FORD MUSTANG 2015 220000 SEATS
FORD MUSTANG 2015 350000 EQUIPMENT
FORD C-MAX 2014 220000 SEATS
FORD C-MAX 2014 350000 EQUIPMENT
FORD ESCAPE 2014 220000 SEATS
FORD ESCAPE 2014 350000 EQUIPMENT
FORD FUSION 2014 220000 SEATS
FORD FUSION 2014 350000 EQUIPMENT
LINCOLN MKZ 2014 220000 SEATS
LINCOLN MKZ 2014 350000 EQUIPMENT
FORD C-MAX 2013 220000 SEATS
FORD C-MAX 2013 350000 EQUIPMENT
FORD ESCAPE 2013 220000 SEATS
FORD ESCAPE 2013 350000 EQUIPMENT
FORD FUSION 2013 220000 SEATS
FORD FUSION 2013 350000 EQUIPMENT
LINCOLN MKZ 2013 220000 SEATS
LINCOLN MKZ 2013 350000 EQUIPMENT

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized FORD dealer. Bring this bulletin ID (TSB 18-2361) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.