TSB: GRAND DESIGN REFLECTION (2017–2021)

Bulletin TSB 17-001 — April 3, 2017

Bulletin Details

Bulletin IDTSB 17-001
ManufacturerGRAND DESIGN
ModelsREFLECTION
Model Years2017–2021
Date IssuedApril 3, 2017
Date Added to NHTSAMarch 8, 2021
ComponentSTRUCTURE:BODY
Vehicles Affected15 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

The #10 screws used to fasten the vertical column of the Schwintek In Wall system to the may have been over torqued, causing a loss of hold, resulting in loose and/or broken screwheads. As a result, columns may pull away from the sidewall.

Affected Vehicles

MakeModelYearComponent
GRAND DESIGN REFLECTION 2021 162000 STRUCTURE:BODY
GRAND DESIGN REFLECTION 2021 350000 EQUIPMENT
GRAND DESIGN REFLECTION 2021 356000 EQUIPMENT ADAPTIVE/MOBILITY
GRAND DESIGN REFLECTION 2020 162000 STRUCTURE:BODY
GRAND DESIGN REFLECTION 2020 350000 EQUIPMENT
GRAND DESIGN REFLECTION 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
GRAND DESIGN REFLECTION 2019 162000 STRUCTURE:BODY
GRAND DESIGN REFLECTION 2019 350000 EQUIPMENT
GRAND DESIGN REFLECTION 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
GRAND DESIGN REFLECTION 2018 162000 STRUCTURE:BODY
GRAND DESIGN REFLECTION 2018 350000 EQUIPMENT
GRAND DESIGN REFLECTION 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
GRAND DESIGN REFLECTION 2017 162000 STRUCTURE:BODY
GRAND DESIGN REFLECTION 2017 350000 EQUIPMENT
GRAND DESIGN REFLECTION 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY

Related GRAND DESIGN Recalls

CampaignModelYearComponentSummary
LINEAGE 2025 EQUIPMENT:ELECTRICAL:ACCESSORY GENERA... Grand Design RV, LLC (Grand Design) is recalling certain 2025-2026 Lineage re...
LINEAGE 2026 STRUCTURE:CRITICAL FASTENERS Grand Design RV, LLC (Grand Design) is recalling certain 2025-2026 Lineage re...
LINEAGE 2025 SEATS:CRITICAL FASTENERS Grand Design RV, LLC (Grand Design) is recalling certain 2025-2026 Lineage re...
LINEAGE 2026 SEATS:CRITICAL FASTENERS Grand Design RV, LLC (Grand Design) is recalling certain 2025-2026 Lineage re...
LINEAGE 2025 STRUCTURE:BODY:STEP/LADDER Grand Design RV, LLC (Grand Design) is recalling certain 2025-2026 Lineage mo...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized GRAND DESIGN dealer. Bring this bulletin ID (TSB 17-001) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.