TSB: TOYOTA 4RUNNER, AVALON, CAMRY, CAMRY HYBRID, COROLLA, HIGHLANDER, HIGHLANDER HYBRID, LAND CRUISER, MIRAI, PRIUS, PRIUS C, PRIUS PRIME, PRIUS V, RAV4, RAV4 HV, RAV4 HYBRID, SEQUOIA, SIENNA, TACOMA, TUNDRA, VENZA (2014–2017)

Bulletin T-TT-0399-16 — June 9, 2016

Bulletin Details

Bulletin IDT-TT-0399-16
ManufacturerTOYOTA
Models4RUNNER, AVALON, CAMRY, CAMRY HYBRID, COROLLA, HIGHLANDER, HIGHLANDER HYBRID, LAND CRUISER, MIRAI, PRIUS, PRIUS C, PRIUS PRIME, PRIUS V, RAV4, RAV4 HV, RAV4 HYBRID, SEQUOIA, SIENNA, TACOMA, TUNDRA, VENZA
Model Years2014–2017
Date IssuedJune 9, 2016
Date Added to NHTSAApril 23, 2018
ComponentELECTRICAL SYSTEM
Vehicles Affected128 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

TT: MULTIMEDIA SYSTEMS RESET PROCEDURE SHOULD BE PERFORMED WHEN THE MULTIMEDIA SYSTEM NO LONGER RESPONDS OR REBOOTS ITSELF.

Affected Vehicles

MakeModelYearComponent
TOYOTA 4RUNNER 2017 110000 ELECTRICAL SYSTEM
TOYOTA 4RUNNER 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA 4RUNNER 2017 110000 ELECTRICAL SYSTEM
TOYOTA AVALON 2017 110000 ELECTRICAL SYSTEM
TOYOTA CAMRY 2017 110000 ELECTRICAL SYSTEM
TOYOTA CAMRY 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA CAMRY 2017 110000 ELECTRICAL SYSTEM
TOYOTA CAMRY HYBRID 2017 110000 ELECTRICAL SYSTEM
TOYOTA CAMRY HYBRID 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA CAMRY HYBRID 2017 110000 ELECTRICAL SYSTEM
TOYOTA COROLLA 2017 110000 ELECTRICAL SYSTEM
TOYOTA HIGHLANDER 2017 110000 ELECTRICAL SYSTEM
TOYOTA HIGHLANDER HYBRID 2017 110000 ELECTRICAL SYSTEM
TOYOTA LAND CRUISER 2017 110000 ELECTRICAL SYSTEM
TOYOTA LAND CRUISER 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA LAND CRUISER 2017 110000 ELECTRICAL SYSTEM
TOYOTA MIRAI 2017 110000 ELECTRICAL SYSTEM
TOYOTA PRIUS 2017 110000 ELECTRICAL SYSTEM
TOYOTA PRIUS 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA PRIUS 2017 110000 ELECTRICAL SYSTEM
TOYOTA PRIUS C 2017 110000 ELECTRICAL SYSTEM
TOYOTA PRIUS C 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA PRIUS C 2017 110000 ELECTRICAL SYSTEM
TOYOTA PRIUS PRIME 2017 110000 ELECTRICAL SYSTEM
TOYOTA PRIUS V 2017 110000 ELECTRICAL SYSTEM
TOYOTA RAV4 2017 110000 ELECTRICAL SYSTEM
TOYOTA RAV4 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA RAV4 2017 110000 ELECTRICAL SYSTEM
TOYOTA RAV4 HYBRID 2017 110000 ELECTRICAL SYSTEM
TOYOTA RAV4 HYBRID 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA RAV4 HYBRID 2017 110000 ELECTRICAL SYSTEM
TOYOTA SEQUOIA 2017 110000 ELECTRICAL SYSTEM
TOYOTA TACOMA 2017 110000 ELECTRICAL SYSTEM
TOYOTA TACOMA 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA TACOMA 2017 110000 ELECTRICAL SYSTEM
TOYOTA TUNDRA 2017 110000 ELECTRICAL SYSTEM
TOYOTA 4RUNNER 2016 110000 ELECTRICAL SYSTEM
TOYOTA 4RUNNER 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA 4RUNNER 2016 110000 ELECTRICAL SYSTEM
TOYOTA AVALON 2016 110000 ELECTRICAL SYSTEM
TOYOTA CAMRY 2016 110000 ELECTRICAL SYSTEM
TOYOTA CAMRY 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA CAMRY 2016 110000 ELECTRICAL SYSTEM
TOYOTA CAMRY HYBRID 2016 110000 ELECTRICAL SYSTEM
TOYOTA CAMRY HYBRID 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA CAMRY HYBRID 2016 110000 ELECTRICAL SYSTEM
TOYOTA COROLLA 2016 110000 ELECTRICAL SYSTEM
TOYOTA HIGHLANDER 2016 110000 ELECTRICAL SYSTEM
TOYOTA HIGHLANDER HYBRID 2016 110000 ELECTRICAL SYSTEM
TOYOTA LAND CRUISER 2016 110000 ELECTRICAL SYSTEM
TOYOTA LAND CRUISER 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA LAND CRUISER 2016 110000 ELECTRICAL SYSTEM
TOYOTA MIRAI 2016 110000 ELECTRICAL SYSTEM
TOYOTA PRIUS 2016 110000 ELECTRICAL SYSTEM
TOYOTA PRIUS 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA PRIUS 2016 110000 ELECTRICAL SYSTEM
TOYOTA PRIUS C 2016 110000 ELECTRICAL SYSTEM
TOYOTA PRIUS C 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA PRIUS C 2016 110000 ELECTRICAL SYSTEM
TOYOTA PRIUS V 2016 110000 ELECTRICAL SYSTEM
TOYOTA RAV4 2016 110000 ELECTRICAL SYSTEM
TOYOTA RAV4 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA RAV4 2016 110000 ELECTRICAL SYSTEM
TOYOTA RAV4 HV 2016 110000 ELECTRICAL SYSTEM
TOYOTA RAV4 HV 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA RAV4 HV 2016 110000 ELECTRICAL SYSTEM
TOYOTA SEQUOIA 2016 110000 ELECTRICAL SYSTEM
TOYOTA SIENNA 2016 110000 ELECTRICAL SYSTEM
TOYOTA SIENNA 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA SIENNA 2016 110000 ELECTRICAL SYSTEM
TOYOTA TACOMA 2016 110000 ELECTRICAL SYSTEM
TOYOTA TACOMA 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA TACOMA 2016 110000 ELECTRICAL SYSTEM
TOYOTA TUNDRA 2016 110000 ELECTRICAL SYSTEM
TOYOTA VENZA 2016 110000 ELECTRICAL SYSTEM
TOYOTA VENZA 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA VENZA 2016 110000 ELECTRICAL SYSTEM
TOYOTA 4RUNNER 2015 110000 ELECTRICAL SYSTEM
TOYOTA 4RUNNER 2015 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA 4RUNNER 2015 110000 ELECTRICAL SYSTEM
TOYOTA AVALON 2015 110000 ELECTRICAL SYSTEM
TOYOTA CAMRY 2015 110000 ELECTRICAL SYSTEM
TOYOTA CAMRY 2015 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA CAMRY 2015 110000 ELECTRICAL SYSTEM
TOYOTA CAMRY HYBRID 2015 110000 ELECTRICAL SYSTEM
TOYOTA CAMRY HYBRID 2015 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA CAMRY HYBRID 2015 110000 ELECTRICAL SYSTEM
TOYOTA COROLLA 2015 110000 ELECTRICAL SYSTEM
TOYOTA HIGHLANDER 2015 110000 ELECTRICAL SYSTEM
TOYOTA HIGHLANDER HYBRID 2015 110000 ELECTRICAL SYSTEM
TOYOTA PRIUS C 2015 110000 ELECTRICAL SYSTEM
TOYOTA PRIUS C 2015 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA PRIUS C 2015 110000 ELECTRICAL SYSTEM
TOYOTA PRIUS V 2015 110000 ELECTRICAL SYSTEM
TOYOTA RAV4 2015 110000 ELECTRICAL SYSTEM
TOYOTA RAV4 2015 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA RAV4 2015 110000 ELECTRICAL SYSTEM
TOYOTA SEQUOIA 2015 110000 ELECTRICAL SYSTEM
TOYOTA SIENNA 2015 110000 ELECTRICAL SYSTEM
TOYOTA SIENNA 2015 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA SIENNA 2015 110000 ELECTRICAL SYSTEM
TOYOTA TACOMA 2015 110000 ELECTRICAL SYSTEM
TOYOTA TACOMA 2015 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA TACOMA 2015 110000 ELECTRICAL SYSTEM
TOYOTA TUNDRA 2015 110000 ELECTRICAL SYSTEM
TOYOTA VENZA 2015 110000 ELECTRICAL SYSTEM
TOYOTA VENZA 2015 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA VENZA 2015 110000 ELECTRICAL SYSTEM
TOYOTA 4RUNNER 2014 110000 ELECTRICAL SYSTEM
TOYOTA 4RUNNER 2014 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA 4RUNNER 2014 110000 ELECTRICAL SYSTEM
TOYOTA CAMRY 2014 110000 ELECTRICAL SYSTEM
TOYOTA CAMRY 2014 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA CAMRY 2014 110000 ELECTRICAL SYSTEM
TOYOTA CAMRY HYBRID 2014 110000 ELECTRICAL SYSTEM
TOYOTA CAMRY HYBRID 2014 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA CAMRY HYBRID 2014 110000 ELECTRICAL SYSTEM
TOYOTA COROLLA 2014 110000 ELECTRICAL SYSTEM
TOYOTA HIGHLANDER 2014 110000 ELECTRICAL SYSTEM
TOYOTA HIGHLANDER HYBRID 2014 110000 ELECTRICAL SYSTEM
TOYOTA RAV4 2014 110000 ELECTRICAL SYSTEM
TOYOTA RAV4 2014 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA RAV4 2014 110000 ELECTRICAL SYSTEM
TOYOTA SEQUOIA 2014 110000 ELECTRICAL SYSTEM
TOYOTA TACOMA 2014 110000 ELECTRICAL SYSTEM
TOYOTA TACOMA 2014 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TOYOTA TACOMA 2014 110000 ELECTRICAL SYSTEM
TOYOTA TUNDRA 2014 110000 ELECTRICAL SYSTEM

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized TOYOTA dealer. Bring this bulletin ID (T-TT-0399-16) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.