TSB: CHRYSLER 1500, 200, 200 CONVERTIBLE, 2500, 300, 300C, 3500, 4500, 500, AVENGER, CALIBER, CARAVAN, CARGO VAN, CHALLENGER, CHARGER, CHARGER POLICE, COMPASS, DAKOTA, DURANGO, GRAND CARAVAN, GRAND CHEROKEE, GRAND VOYAGER, JOURNEY, LIBERTY, NITRO, PATRIOT, RAM 1500, SEBRING, TOWN AND COUNTRY, VOYAGER, WRANGLER (2011–2012)

Bulletin 0803116 — March 31, 2016

Bulletin Details

Bulletin ID0803116
ManufacturerCHRYSLER
Models1500, 200, 200 CONVERTIBLE, 2500, 300, 300C, 3500, 4500, 500, AVENGER, CALIBER, CARAVAN, CARGO VAN, CHALLENGER, CHARGER, CHARGER POLICE, COMPASS, DAKOTA, DURANGO, GRAND CARAVAN, GRAND CHEROKEE, GRAND VOYAGER, JOURNEY, LIBERTY, NITRO, PATRIOT, RAM 1500, SEBRING, TOWN AND COUNTRY, VOYAGER, WRANGLER
Model Years2011–2012
Date IssuedMarch 31, 2016
Date Added to NHTSAOctober 24, 2022
ComponentELECTRICAL SYSTEM
Vehicles Affected100 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Hands Free Module Prompts Begin Erroneously This bulletin involves diagnosing and based on outcome, either performing a USB flash or replacing the Mopar accessory Hands Free Module (HFM). A customer may experience the Uconnect prompts be

Affected Vehicles

MakeModelYearComponent
RAM 1500 2012 110000 ELECTRICAL SYSTEM
CHRYSLER 200 2012 110000 ELECTRICAL SYSTEM
CHRYSLER 200 2012 110000 ELECTRICAL SYSTEM
CHRYSLER 200 2012 110000 ELECTRICAL SYSTEM
CHRYSLER 200 2012 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
RAM 2500 2012 110000 ELECTRICAL SYSTEM
CHRYSLER 300 2012 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
CHRYSLER 300 2012 110000 ELECTRICAL SYSTEM
CHRYSLER 300C 2012 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
CHRYSLER 300C 2012 110000 ELECTRICAL SYSTEM
RAM 3500 2012 110000 ELECTRICAL SYSTEM
RAM 4500 2012 110000 ELECTRICAL SYSTEM
FIAT 500 2012 110000 ELECTRICAL SYSTEM
DODGE AVENGER 2012 110000 ELECTRICAL SYSTEM
DODGE CALIBER 2012 110000 ELECTRICAL SYSTEM
DODGE CALIBER 2012 110000 ELECTRICAL SYSTEM
DODGE CARAVAN 2012 110000 ELECTRICAL SYSTEM
DODGE CARGO VAN 2012 110000 ELECTRICAL SYSTEM
DODGE CHALLENGER 2012 110000 ELECTRICAL SYSTEM
DODGE CHALLENGER 2012 110000 ELECTRICAL SYSTEM
DODGE CHARGER 2012 110000 ELECTRICAL SYSTEM
DODGE CHARGER 2012 110000 ELECTRICAL SYSTEM
DODGE CHARGER POLICE 2012 110000 ELECTRICAL SYSTEM
JEEP COMPASS 2012 110000 ELECTRICAL SYSTEM
DODGE DURANGO 2012 110000 ELECTRICAL SYSTEM
DODGE GRAND CARAVAN 2012 110000 ELECTRICAL SYSTEM
JEEP GRAND CHEROKEE 2012 110000 ELECTRICAL SYSTEM
JEEP GRAND CHEROKEE 2012 110000 ELECTRICAL SYSTEM
CHRYSLER GRAND VOYAGER 2012 110000 ELECTRICAL SYSTEM
CHRYSLER GRAND VOYAGER 2012 110000 ELECTRICAL SYSTEM
CHRYSLER GRAND VOYAGER 2012 110000 ELECTRICAL SYSTEM
CHRYSLER GRAND VOYAGER 2012 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
DODGE JOURNEY 2012 110000 ELECTRICAL SYSTEM
JEEP LIBERTY 2012 110000 ELECTRICAL SYSTEM
JEEP LIBERTY 2012 110000 ELECTRICAL SYSTEM
DODGE NITRO 2012 110000 ELECTRICAL SYSTEM
DODGE NITRO 2012 110000 ELECTRICAL SYSTEM
JEEP PATRIOT 2012 110000 ELECTRICAL SYSTEM
DODGE RAM 1500 2012 110000 ELECTRICAL SYSTEM
DODGE RAM 1500 2012 110000 ELECTRICAL SYSTEM
CHRYSLER SEBRING 2012 110000 ELECTRICAL SYSTEM
CHRYSLER SEBRING 2012 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
CHRYSLER SEBRING 2012 110000 ELECTRICAL SYSTEM
CHRYSLER TOWN AND COUNTRY 2012 110000 ELECTRICAL SYSTEM
CHRYSLER TOWN AND COUNTRY 2012 110000 ELECTRICAL SYSTEM
CHRYSLER TOWN AND COUNTRY 2012 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
CHRYSLER VOYAGER 2012 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
CHRYSLER VOYAGER 2012 110000 ELECTRICAL SYSTEM
CHRYSLER VOYAGER 2012 110000 ELECTRICAL SYSTEM
JEEP WRANGLER 2012 110000 ELECTRICAL SYSTEM
RAM 1500 2011 110000 ELECTRICAL SYSTEM
CHRYSLER 200 2011 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
CHRYSLER 200 2011 110000 ELECTRICAL SYSTEM
CHRYSLER 200 CONVERTIBLE 2011 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
CHRYSLER 200 CONVERTIBLE 2011 110000 ELECTRICAL SYSTEM
CHRYSLER 200 CONVERTIBLE 2011 110000 ELECTRICAL SYSTEM
CHRYSLER 200 CONVERTIBLE 2011 110000 ELECTRICAL SYSTEM
RAM 2500 2011 110000 ELECTRICAL SYSTEM
CHRYSLER 300 2011 110000 ELECTRICAL SYSTEM
CHRYSLER 300 2011 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
CHRYSLER 300C 2011 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
CHRYSLER 300C 2011 110000 ELECTRICAL SYSTEM
RAM 3500 2011 110000 ELECTRICAL SYSTEM
RAM 4500 2011 110000 ELECTRICAL SYSTEM
FIAT 500 2011 110000 ELECTRICAL SYSTEM
DODGE AVENGER 2011 110000 ELECTRICAL SYSTEM
DODGE CALIBER 2011 110000 ELECTRICAL SYSTEM
DODGE CALIBER 2011 110000 ELECTRICAL SYSTEM
DODGE CARAVAN 2011 110000 ELECTRICAL SYSTEM
DODGE CHALLENGER 2011 110000 ELECTRICAL SYSTEM
DODGE CHALLENGER 2011 110000 ELECTRICAL SYSTEM
DODGE CHARGER 2011 110000 ELECTRICAL SYSTEM
DODGE CHARGER 2011 110000 ELECTRICAL SYSTEM
DODGE CHARGER POLICE 2011 110000 ELECTRICAL SYSTEM
JEEP COMPASS 2011 110000 ELECTRICAL SYSTEM
DODGE DAKOTA 2011 110000 ELECTRICAL SYSTEM
DODGE DURANGO 2011 110000 ELECTRICAL SYSTEM
DODGE GRAND CARAVAN 2011 110000 ELECTRICAL SYSTEM
JEEP GRAND CHEROKEE 2011 110000 ELECTRICAL SYSTEM
JEEP GRAND CHEROKEE 2011 110000 ELECTRICAL SYSTEM
CHRYSLER GRAND VOYAGER 2011 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
CHRYSLER GRAND VOYAGER 2011 110000 ELECTRICAL SYSTEM
CHRYSLER GRAND VOYAGER 2011 110000 ELECTRICAL SYSTEM
CHRYSLER GRAND VOYAGER 2011 110000 ELECTRICAL SYSTEM
DODGE JOURNEY 2011 110000 ELECTRICAL SYSTEM
JEEP LIBERTY 2011 110000 ELECTRICAL SYSTEM
JEEP LIBERTY 2011 110000 ELECTRICAL SYSTEM
DODGE NITRO 2011 110000 ELECTRICAL SYSTEM
DODGE NITRO 2011 110000 ELECTRICAL SYSTEM
JEEP PATRIOT 2011 110000 ELECTRICAL SYSTEM
CHRYSLER SEBRING 2011 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
CHRYSLER SEBRING 2011 110000 ELECTRICAL SYSTEM
CHRYSLER SEBRING 2011 110000 ELECTRICAL SYSTEM
CHRYSLER TOWN AND COUNTRY 2011 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
CHRYSLER TOWN AND COUNTRY 2011 110000 ELECTRICAL SYSTEM
CHRYSLER TOWN AND COUNTRY 2011 110000 ELECTRICAL SYSTEM
CHRYSLER VOYAGER 2011 110000 ELECTRICAL SYSTEM
CHRYSLER VOYAGER 2011 110000 ELECTRICAL SYSTEM
CHRYSLER VOYAGER 2011 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP WRANGLER 2011 110000 ELECTRICAL SYSTEM

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized CHRYSLER dealer. Bring this bulletin ID (0803116) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.