TSB: TOYOTA AVALON, AVALON HYBRID, CAMRY, CAMRY HYBRID, LAND CRUISER, PRIUS, PRIUS PLUG-IN HYBRID, PRIUS V, RAV4 EV, SEQUOIA, VENZA (2012–2015)

Bulletin T-SB-0125-20 — December 16, 2020

Bulletin Details

Bulletin IDT-SB-0125-20
ManufacturerTOYOTA
ModelsAVALON, AVALON HYBRID, CAMRY, CAMRY HYBRID, LAND CRUISER, PRIUS, PRIUS PLUG-IN HYBRID, PRIUS V, RAV4 EV, SEQUOIA, VENZA
Model Years2012–2015
Date IssuedDecember 16, 2020
Date Added to NHTSAFebruary 16, 2021
ComponentBACK OVER PREVENTION:DISPLAY FUNCTION
Vehicles Affected52 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

TSB: Toyota models equipped with the Premium HDD Navigation (AVN/AW-EMV) system will periodically require an update to the Gracenote? database. Gracenote? includes detailed information for songs (genre, artist, song title, album name, etc.)

Affected Vehicles

MakeModelYearComponent
TOYOTA LAND CRUISER 2015 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
TOYOTA LAND CRUISER 2015 350000 EQUIPMENT
TOYOTA PRIUS 2015 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
TOYOTA PRIUS 2015 350000 EQUIPMENT
TOYOTA PRIUS PLUG-IN HYBRID 2015 350000 EQUIPMENT
TOYOTA PRIUS V 2015 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
TOYOTA AVALON 2014 350000 EQUIPMENT
TOYOTA AVALON 2014 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
TOYOTA AVALON HYBRID 2014 350000 EQUIPMENT
TOYOTA CAMRY 2014 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
TOYOTA CAMRY 2014 350000 EQUIPMENT
TOYOTA CAMRY HYBRID 2014 350000 EQUIPMENT
TOYOTA LAND CRUISER 2014 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
TOYOTA LAND CRUISER 2014 350000 EQUIPMENT
TOYOTA PRIUS 2014 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
TOYOTA PRIUS 2014 350000 EQUIPMENT
TOYOTA PRIUS PLUG-IN HYBRID 2014 350000 EQUIPMENT
TOYOTA PRIUS V 2014 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
TOYOTA PRIUS V 2014 350000 EQUIPMENT
TOYOTA RAV4 EV 2014 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
TOYOTA RAV4 EV 2014 350000 EQUIPMENT
TOYOTA VENZA 2014 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
TOYOTA VENZA 2014 350000 EQUIPMENT
TOYOTA AVALON 2013 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
TOYOTA AVALON 2013 350000 EQUIPMENT
TOYOTA AVALON HYBRID 2013 350000 EQUIPMENT
TOYOTA CAMRY 2013 350000 EQUIPMENT
TOYOTA CAMRY 2013 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
TOYOTA CAMRY HYBRID 2013 350000 EQUIPMENT
TOYOTA LAND CRUISER 2013 350000 EQUIPMENT
TOYOTA LAND CRUISER 2013 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
TOYOTA PRIUS 2013 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
TOYOTA PRIUS 2013 350000 EQUIPMENT
TOYOTA PRIUS PLUG-IN HYBRID 2013 350000 EQUIPMENT
TOYOTA PRIUS V 2013 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
TOYOTA PRIUS V 2013 350000 EQUIPMENT
TOYOTA RAV4 EV 2013 350000 EQUIPMENT
TOYOTA RAV4 EV 2013 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
TOYOTA SEQUOIA 2013 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
TOYOTA SEQUOIA 2013 350000 EQUIPMENT
TOYOTA VENZA 2013 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
TOYOTA VENZA 2013 350000 EQUIPMENT
TOYOTA CAMRY 2012 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
TOYOTA CAMRY 2012 350000 EQUIPMENT
TOYOTA CAMRY HYBRID 2012 350000 EQUIPMENT
TOYOTA PRIUS 2012 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
TOYOTA PRIUS 2012 350000 EQUIPMENT
TOYOTA PRIUS PLUG-IN HYBRID 2012 350000 EQUIPMENT
TOYOTA PRIUS V 2012 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
TOYOTA PRIUS V 2012 350000 EQUIPMENT
TOYOTA RAV4 EV 2012 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
TOYOTA RAV4 EV 2012 350000 EQUIPMENT

Related TOYOTA Recalls

CampaignModelYearComponentSummary
TUNDRA 2024 ENGINE AND ENGINE COOLING:ENGINE:HARD... Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 T...
4RUNNER 2026 EQUIPMENT:OTHER:LABELS Gulf States Toyota, Inc. (GST) is recalling certain 2026 4Runner vehicles. Th...
RAV4 2025 SEATS:CRITICAL FASTENERS Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2025 R...
COROLLA CROSS HYBRID 2023 BACK OVER PREVENTION:WARNINGS:EXTERNA... Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2...
COROLLA CROSS HYBRID 2024 BACK OVER PREVENTION:WARNINGS:EXTERNA... Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized TOYOTA dealer. Bring this bulletin ID (T-SB-0125-20) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.