TSB: TOYOTA COROLLA CROSS, COROLLA CROSS HYBRID, HIGHLANDER, HIGHLANDER HYBRID, MIRAI (2023)

Bulletin T-SB-0015-24 - March 18, 2024

Bulletin Details

Bulletin IDT-SB-0015-24
ManufacturerTOYOTA
ModelsCOROLLA CROSS, COROLLA CROSS HYBRID, HIGHLANDER, HIGHLANDER HYBRID, MIRAI
Model Years2023
Date IssuedMarch 18, 2024
Date Added to NHTSAApril 15, 2024
ComponentEQUIPMENT:ELECTRICAL:INFOTAINMENT
Vehicles Affected10 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls, they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

TSB: A head unit software update is now available for 2023 model year Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, and Mirai vehicles equipped with Toyota Multimedia (earlier than version 2050). This software update i

Affected Vehicles

MakeModelYearComponent
TOYOTA COROLLA CROSS 2023 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
TOYOTA COROLLA CROSS 2023 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
TOYOTA COROLLA CROSS HYBRID 2023 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
TOYOTA COROLLA CROSS HYBRID 2023 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
TOYOTA HIGHLANDER 2023 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
TOYOTA HIGHLANDER 2023 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
TOYOTA HIGHLANDER HYBRID 2023 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
TOYOTA HIGHLANDER HYBRID 2023 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
TOYOTA MIRAI 2023 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
TOYOTA MIRAI 2023 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

Related TOYOTA Recalls

CampaignModelYearComponentSummary
BZ 2026 ELECTRICAL SYSTEM:PROPULSION SYSTEM Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2026 T...
LAND CRUISER HYBRID 2025 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2025 L...
LAND CRUISER HYBRID 2024 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2025 L...
MIRAI 2024 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2025 L...
TUNDRA 2024 ENGINE AND ENGINE COOLING:ENGINE:HARD... Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 T...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized TOYOTA dealer. Bring this bulletin ID (T-SB-0015-24) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage, manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix, the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.