TSB: JAGUAR JAGUAR, XF, XJ, XK (1997–2023)

Bulletin SSM71896 — July 16, 2014

Bulletin Details

Bulletin IDSSM71896
ManufacturerJAGUAR
ModelsJAGUAR, XF, XJ, XK
Model Years1997–2023
Date IssuedJuly 16, 2014
Date Added to NHTSAFebruary 6, 2023
ComponentPOWER TRAIN
Vehicles Affected103 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

"ISSUE THE COMPLETE GEAR SHIFT MODULES (GSM) ARE BEING REPLACED WHEN THERE HAS BEEN A CLAIM REPORTED OF AN APPEARANCE DEFECT WITH THE ROTARY GEAR SELECTOR (ROTARY CONTROL KNOB) , WITH ISSUES SUCH AS PEELING CHROME AND ROUGH EDGES. THE RO

Affected Vehicles

MakeModelYearComponent
JAGUAR XF 2023 100000 POWER TRAIN
JAGUAR XF 2023 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XF 2022 100000 POWER TRAIN
JAGUAR XF 2022 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XF 2021 100000 POWER TRAIN
JAGUAR XF 2021 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XF 2020 100000 POWER TRAIN
JAGUAR XF 2020 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XF 2019 100000 POWER TRAIN
JAGUAR XF 2019 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XF 2018 100000 POWER TRAIN
JAGUAR XF 2018 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XF 2017 100000 POWER TRAIN
JAGUAR XF 2017 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XK 2017 100000 POWER TRAIN
JAGUAR XK 2017 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XF 2016 100000 POWER TRAIN
JAGUAR XF 2016 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XK 2016 100000 POWER TRAIN
JAGUAR XK 2016 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XF 2015 103300 POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
JAGUAR XF 2015 353000 EQUIPMENT:ELECTRICAL
JAGUAR XF 2015 100000 POWER TRAIN
JAGUAR XF 2015 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XJ 2015 103300 POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
JAGUAR XJ 2015 353000 EQUIPMENT:ELECTRICAL
JAGUAR XK 2015 103300 POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
JAGUAR XK 2015 353000 EQUIPMENT:ELECTRICAL
JAGUAR XK 2015 100000 POWER TRAIN
JAGUAR XK 2015 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XF 2014 103300 POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
JAGUAR XF 2014 353000 EQUIPMENT:ELECTRICAL
JAGUAR XF 2014 100000 POWER TRAIN
JAGUAR XF 2014 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XJ 2014 103300 POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
JAGUAR XJ 2014 353000 EQUIPMENT:ELECTRICAL
JAGUAR XK 2014 103300 POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
JAGUAR XK 2014 353000 EQUIPMENT:ELECTRICAL
JAGUAR XK 2014 100000 POWER TRAIN
JAGUAR XK 2014 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XF 2013 103300 POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
JAGUAR XF 2013 353000 EQUIPMENT:ELECTRICAL
JAGUAR XF 2013 100000 POWER TRAIN
JAGUAR XF 2013 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XJ 2013 103300 POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
JAGUAR XJ 2013 353000 EQUIPMENT:ELECTRICAL
JAGUAR XK 2013 103300 POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
JAGUAR XK 2013 353000 EQUIPMENT:ELECTRICAL
JAGUAR XK 2013 100000 POWER TRAIN
JAGUAR XK 2013 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XF 2012 103300 POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
JAGUAR XF 2012 353000 EQUIPMENT:ELECTRICAL
JAGUAR XF 2012 100000 POWER TRAIN
JAGUAR XF 2012 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XJ 2012 103300 POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
JAGUAR XJ 2012 353000 EQUIPMENT:ELECTRICAL
JAGUAR XK 2012 103300 POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
JAGUAR XK 2012 353000 EQUIPMENT:ELECTRICAL
JAGUAR XK 2012 100000 POWER TRAIN
JAGUAR XK 2012 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XF 2011 100000 POWER TRAIN
JAGUAR XF 2011 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XJ 2011 103300 POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
JAGUAR XJ 2011 353000 EQUIPMENT:ELECTRICAL
JAGUAR XK 2011 100000 POWER TRAIN
JAGUAR XK 2011 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XF 2010 100000 POWER TRAIN
JAGUAR XF 2010 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XJ 2010 103300 POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
JAGUAR XJ 2010 353000 EQUIPMENT:ELECTRICAL
JAGUAR XK 2010 100000 POWER TRAIN
JAGUAR XK 2010 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XF 2009 100000 POWER TRAIN
JAGUAR XF 2009 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XK 2009 100000 POWER TRAIN
JAGUAR XK 2009 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XK 2008 100000 POWER TRAIN
JAGUAR XK 2008 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XK 2007 100000 POWER TRAIN
JAGUAR XK 2007 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XK 2006 100000 POWER TRAIN
JAGUAR XK 2006 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XK 2005 100000 POWER TRAIN
JAGUAR XK 2005 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XK 2004 100000 POWER TRAIN
JAGUAR XK 2004 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XK 2003 100000 POWER TRAIN
JAGUAR XK 2003 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XK 2002 100000 POWER TRAIN
JAGUAR XK 2002 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XK 2001 100000 POWER TRAIN
JAGUAR XK 2001 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XK 2000 100000 POWER TRAIN
JAGUAR XK 2000 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XK 1999 100000 POWER TRAIN
JAGUAR XK 1999 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XK 1998 100000 POWER TRAIN
JAGUAR XK 1998 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR XK 1997 100000 POWER TRAIN
JAGUAR XK 1997 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
JAGUAR JAGUAR 100000 POWER TRAIN
JAGUAR XJ 100000 POWER TRAIN
JAGUAR XJ 103000 POWER TRAIN:AUTOMATIC TRANSMISSION

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized JAGUAR dealer. Bring this bulletin ID (SSM71896) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.