Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,676 complaints for JAGUAR
Incident date: Sep 25, 2025
The contact owns a 2020 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 26V067000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the message "Traction Battery Fault-Drive with Caution" was displayed at start-up. The vehicle was taken to a dealer, where it was diagnosed with battery pack failure, and two batte... Read more
Incident date: Apr 13, 2026
I am filing this complaint regarding my 2020 Jaguar I-PACE and recall H572 involving the high-voltage battery pack. My vehicle has approximately 90,000 miles. I received information regarding recall H572, which involves a potential thermal issue with the high-voltage battery pack that can create a safety risk. I am concerned about the safety and reliability of the vehicle because of the battery ... Read more
Incident date: Apr 13, 2026
I am filing this complaint regarding my 2020 Jaguar I-PACE and recall H572 involving the high-voltage battery pack. My vehicle has approximately 90,000 miles. I received information regarding recall H572, which involves a potential thermal issue with the high-voltage battery pack that can create a safety risk. I am concerned about the safety and reliability of the vehicle because of the battery ... Read more
Incident date: Jul 7, 2026
The contact owns a 2020 Jaguar I-Pace. The contact stated that while attempting to start the vehicle, the high voltage message was displayed. The vehicle was taken to the dealer. The contact was informed that the battery was limited to 75 percent charge. The contact was informed that a diagnostic test for the illuminated warning light was not provided because the warning light was no longer illumi... Read more
Incident date: Jul 25, 2026
On July 25, 2026, at approximately 7:10 PM, I was a passenger in a fully autonomous Waymo vehicle traveling southbound near 24th Street and Southern Avenue in Phoenix, Arizona. The vehicle entered the intersection to make a left turn and, while still in the active intersection, unexpectedly reversed. I considered this a serious safety concern because of the potential risk to surrounding traffic. ... Read more
Incident date: Aug 21, 2026
I am concerned that a potentially serious engine/timing-system defect may exist in my 2019 Jaguar XE R-Sport 2.0L Ingenium gasoline engine (64,820 miles). Jaguar Service Action H299 addresses VCT solenoids on certain 2018–2020 XE models, and my VIN falls within the identified VIN range. In August 2026, my vehicle developed a VCT/camshaft-related fault. An independent Jaguar/Land Rover repair fac... Read more
Incident date: Sep 2, 2026
The contact witnessed a near-crash involving a 2024 Jaguar I-PACE Waymo Autonomous Vehicle. The contact was positioned approximately 5 feet away from the vehicle at an intersection. The contact observed a father and daughter walking across the crosswalk when the daughter fell to the ground. The Waymo vehicle started approaching the fallen child, and the father threw a stroller in front of the vehi... Read more
Incident date: Aug 20, 2026
Failure of the Electric Power Assisted Steering (EPAS) rack on 2019 Jaguar Pace causing an immediate safety hazard when driven in the rain. Factory EPAS motor housings suffer from inherent design vulnerability. Power steering to the vehicle was locked up with dashboard warning. Jaguar Monroeville has confirmed need for new steering rack, tie rods, etc costing $8900 including labor. There were n... Read more
Incident date: Jul 23, 2026
Engine fuel rail leak and Engine feed line leak. Starting the car has a raw fuel smell inside the cabin of the car. Took the car to jaguar and they said nothing was wrong. Took the car to a jaguar specialty shop and they revealed the fuel rail needed a "recall" similar to the 2017+ Jaguar F-Pace for the fuel rail, and 2 engine feed lines. Safety is put at risk by introducing fuel fumes into the ca... Read more
Incident date: Jul 23, 2026
Engine fuel rail leak and Engine feed line leak. Starting the car has a raw fuel smell inside the cabin of the car. Took the car to jaguar and they said nothing was wrong. Took the car to a jaguar specialty shop and they revealed the fuel rail needed a "recall" similar to the 2017+ Jaguar F-Pace for the fuel rail, and 2 engine feed lines. Safety is put at risk by introducing fuel fumes into the ca... Read more
Incident date: Aug 27, 2026
electrical power steering motors, failed. I quickly became unable to turn the vehicle at a rate which was necessary to drive safely. Well seeing how I still turn the vehicle on and it still says power steering failure or loss of power or whatever it is yes. There are warning lamps and messages on the dash it has not been inspected by a manufacturer police or insurance representative No they an... Read more
Incident date: Aug 17, 2026
i had a short in my fuel tank when i remove the pump all the wires were baer no rubber around the wires it could have made a fire in the tank if one is like this many more r out there waiting to get on fire
Incident date: Mar 5, 2026
While driving at 65 mph on the highway, the coolant system failed catastrophically without warning. This sprayed boiling coolant onto the hot engine block, filling the cabin with smoke, blinding visibility, and causing the engine to shut down suddenly in active traffic.
Incident date: Mar 5, 2026
While driving at 65 mph on the highway, the coolant system failed catastrophically without warning. This sprayed boiling coolant onto the hot engine block, filling the cabin with smoke, blinding visibility, and causing the engine to shut down suddenly in active traffic.
Incident date: Aug 24, 2026
Pirelli Cinturato P7 All Season tires, size 255/35R20. I am requesting an immediate safety review and technical investigation regarding repeated failures of the Pirelli Cinturato P7 All Season tires installed on my Jaguar XF. The vehicle is equipped with Pirelli Cinturato P7 All Season tires, size 255/35R20. Three of the four tires from this set have now suffered serious failures involving sudden ... Read more
Incident date: Jun 1, 2026
I own a 2020 Jaguar I-PACE with approximately 102,000 miles that is currently at a Jaguar dealership following a sudden failure to accept Level 2 charging in mid-June 2026 and has been there since. The vehicle initially showed fault code P0AA6-00, and the dealership subsequently replaced the 12V battery and charging module (440123457); after communication with the vehicle's systems was restored, t... Read more
Incident date: Aug 7, 2026
Hello, I have a 24-ford ranger raptor, this incident happened twice, I was driving approximately 60 MPH and vehicle on its own started changing drive modes. It switched itself to baja mode which is 4-wheel drive and very dangerous at these speeds. I took my truck to local ford dealer in Valencia Ca, Dealer stated no codes or issues found. This is deeply concerning to me; I Have family that also dr... Read more
Incident date: Aug 9, 2026
Back up camera malfunctioned, not showing there was a smaller car behind me in my own driveway. Backing up into my driveway at night, it did not pick up or show the smaller car which I back up into, causing $2890 in damages which I had to pay for.
Crash
Incident date: Jul 30, 2026
Start stop has failed to restart engine on several occasions.
Incident date: Jul 31, 2026
I bought this vehicle in August 202 from Bayway Chevrolet in Pearland, Texas. The vehicle is now at 101,703 miles. The vehicle is a 2019 Chevy Suburban LT with the 8L43 transmission. Approximately 1 year ago, we started to have issues with the electronic screens - both the dashboard and the radio screen. The screens freeze, change channels and displays without any buttons being pressed or the s... Read more
Incident date: Jul 11, 2026
The driver's power seat drive cable on the left-hand track rail snapped internally. The motor only advances the right side, causing the seat to twist violently to the left and jam. This mechanical failure occurred prematurely at 9,000 miles. Because the seat framework is structurally compromised and twisting out of alignment, it poses a severe occupant safety hazard in a collision. And interferes ... Read more
Incident date: Jul 11, 2026
No "incident" happened. When I purchased my vehicle, the body/fender/hood did not match up on either side. As soon as I purchased my car brand new, I started having multiple noises ( I am still hearing) when I turn my car, I got the steering gearbox recall over a year ago and the noise went away and came back. The sharper I turn, the squeakier the noise. My wastegate actuator makes a metal rattle ... Read more
Incident date: Jul 11, 2026
I was driving back from the airport and as it began to get dark, it became apparent I had no headlights. I somehow managed to drive the last two hours home on parking lights and lights from other vehicles.I took it to a Chrysler Jeep dealership Goldies in Huntington, West Virginia. The exam that I put a bulb in the driver side. In the passenger side, the LED portion is still glowing, but is yellow... Read more
Incident date: Jul 11, 2026
My 2025 Kia Carnival Hybrid is experiencing repeated electrical and hybrid battery failures. The battery has died multiple times, and the vehicle has shut off while driving, including at higher speeds. When the vehicle shuts off, all electrical systems reset, warning lights flash, and the dashboard displays “User Authorization” notifications. This creates a serious safety hazard for me and my ... Read more
Incident date: Jul 11, 2026
My 2022 Cadillac Escalade received the remedy for Recall 25V-274 (L87 6.2L V8 loss of propulsion) on July 22nd at the dealer. The vehicle passed inspection and was given the higher-viscosity 0W-40 oil change remedy rather than an engine replacement. Since that service, the engine has begun stalling. It stalls when the vehicle is stopped. This symptom was not present before the recall service was ... Read more
Incident date: Jul 11, 2026
My 2025 Kia Carnival Hybrid is experiencing repeated electrical and hybrid battery failures. The battery has died multiple times, and the vehicle has shut off while driving, including at higher speeds. When the vehicle shuts off, all electrical systems reset, warning lights flash, and the dashboard displays “User Authorization” notifications. This creates a serious safety hazard for me and my ... Read more
Incident date: Jul 11, 2026
My 2025 Kia Carnival Hybrid is experiencing repeated electrical and hybrid battery failures. The battery has died multiple times, and the vehicle has shut off while driving, including at higher speeds. When the vehicle shuts off, all electrical systems reset, warning lights flash, and the dashboard displays “User Authorization” notifications. This creates a serious safety hazard for me and my ... Read more
Incident date: Jul 11, 2026
Component/system: The front passenger Occupant Classification System (OCS) in my 2018 Tesla Model 3. The vehicle is available for inspection on request. Description of the failure: The vehicle intermittently displays "Front passenger safety restraint system fault — service required]" on the center touchscreen. The alert first appeared on or about 4 years ago and has recurred approximately ~50 ... Read more
Incident date: Jun 20, 2026
Car was driving weird Consuming lots of oil Check engine light flashing Took to mechanic where they replaced the spark plugs and ignition coils, cleared light. Issue was resolved for about a month. Rough idling began car begin to shake while driving. Took back to shop was told rod bearring problem. Upon research found out this is a COMMKON problem among Hyundai vehicles however my vehicle was no... Read more
Incident date: Jun 28, 2026
A federal safety recall was performed on the vehicle to install a rear subframe reinforcement kit. Before the recall repair, the vehicle operated normally and had no vibration at highway speeds. Immediately after the recall repair, a new vibration developed above approximately 60 mph. The vibration is felt primarily from the rear of the vehicle, occurs only while accelerating, becomes most notice... Read more
Incident date: Jun 28, 2026
The contact owns a 2025 Honda Pilot. The contact stated that while driving at an undisclosed speed and turning the steering wheel, the steering wheel made an abnormal clicking sound. The failure was a recurring failure. The dealer was made aware of the failure and associated the failure with air bag and an incorrect installation of the steering wheel. The vehicle was repaired, but the failure pers... Read more
Incident date: Jun 17, 2026
The light for the right hand mirror blind spot warning came loose within the mirror housing. The light still works and activates when a vehicle is in the blind spot, but the light has fallen to the bottom of the mirror housing and is barely visible (a yellow glow at night).
Incident date: May 28, 2025
The contact owns a 2023 Dodge Durango. The contact stated that upon startup and while driving, the check engine and airbag warning lights illuminated. Additionally, the gear shifter became stuck when shifting into drive(D). The rearview camera flickered, displayed incorrect images, and the display screen intermittently froze or turned blue. The vehicle was taken to the local dealer on ten occasion... Read more
Incident date: Jul 3, 2026
I am reporting a severe vehicle safety hazard involving a sudden loss of motive power and extreme thermal failure on my 2012 Hyundai Equus Signature 5.0L. In July 2022, at 88,845 miles, an authorized Hyundai dealership replaced the transmission under a factory warranty event. Rather than replacing the transmission oil cooler assembly—which was contaminated with heavy metal shrapnel from the ori... Read more
Incident date: Jul 8, 2026
I bought my 2021 jeep in 2023 at Matthew's in Pa and from day 1 my antifreeze has been leaking, I Bought the extended Warranty and they told me I didnt buy it and wouldn't fix nothing, so I took it back down there and other guy told me yes I had a Warranty but it's outdated and nothing they can do, which isn't fair on me! Now my heater core is bad which from get go that was the problem but they co... Read more
Incident date: Jun 24, 2026
Engine developed a loud rod-bearing knock at approx. 107,771 miles, consistent with the Theta II GDI connecting-rod bearing defect addressed by NHTSA Recall 17V-226 (Hyundai Recall 162). The vehicle was taken out of service and delivered to Webb Hyundai, Highland, IN, on 06/13/2026, where it remains. Hyundai's own campaign records confirm Recall 162 (GDI engine inspection/replacement) was complete... Read more
Incident date: Jun 24, 2026
Back to my Initial seat belt on the same car. The car went in for service. The seat belt data showed it was fine. Again the belt pulled so aggressively it tore off my insulin pump patch by sliding upward aggressive as possible. After I took the car to Volvo they had some guy from corporate come look at computer data about the vehicle and test drive it and deemed it safe. I get the car back and zer... Read more
Incident date: Jun 16, 2026
The contact owns a 2012 Honda CR-V. The contact stated that while making a left turn, several warning lights illuminated on the instrument panel, and the steering wheel became significantly unsteady, causing a partial loss of vehicle control. Because the incident occurred within walking distance of the residence, the contact used a toy hauler to tow the vehicle to the residence. An inspection reve... Read more
Incident date: Jun 26, 2026
Component Affected: POWER TRAIN: AUTOMATIC TRANSMISSION / TRANSMISSION CONTROL MODULEDescription of Safety Defect:The vehicle is experiencing a severe, intermittent, and violent mechanical "garage shift" engagement lurch. This occurs specifically when shifting the gear selector from Reverse to Drive during a cold-start cycle.When the gear is selected, there is a distinct hydraulic delay followed b... Read more
Incident date: Apr 30, 2026
ICCU failure caused charger circuit breaker to trip due to sudden fault current situation
Incident date: Jun 28, 2026
I have a Chicco Keyfit travel system. My infant is 1 year old and can independently open the chest buckle of the car seat while strapped in. This happened several times. My infant is under the weight and height limit for the product. This product appears defective. Please contact if you need a video (it is 25 megabytes and wont fit in your form).
Incident date: Jun 27, 2026
All of the 7 warning light came up on my 2022 accord 1.5
Incident date: Jun 28, 2026
Engine has experienced surging and makes strange noises
Incident date: Feb 5, 2026
While driving my vehicle (2019 Ford F150), it suddenly came to a complete stop. The engine shut off and the steering wheel locked up. While in the middle of a roadway, I had to quickly throw my vehicle into park, turn it off and back on. At that point, it was running again and I was able to safely get it to a dealership where it was inspected for an issues. There were no warnings, alerts or messag... Read more
Incident date: Feb 5, 2026
Rear passenger door latch failure on my brand-new 2027 Kia Telluride Hybrid. The vehicle has had this issue since the moment we drove it off the lot. The rear door opens, but the latch mechanism does not properly reset or disengage, so the door will not close and securely latch. This is a serious safety defect, not a minor inconvenience. A rear passenger door that cannot reliably close and stay la... Read more
Incident date: Jun 19, 2026
Below is a partial email to a BMW Dealer that replaced an airbag 2 1/2 years ago per a recall. The airbag light, convertible top light were both illuminated when I left the dealer. I have sent emails and contacted BMW USA. A friend scanned the car with a Snap-On scanner that showed that the light has been illuminated because of the air bag that they replaced. They continue to avoid the issue and t... Read more
Incident date: Jun 20, 2026
I bought my 2025 Pathfinder in November 2025. In early December, the automatic emergency braking symbol started flashing; I took it to the Nissan dealership in Downey, and they told me that unless there was a permanent error code, they couldn't do anything. After reading comments and forum posts, I saw that this was a common issue caused by sunlight and such, so I didn't worry too much about it, b... Read more
1 injured
Incident date: Jul 2, 2024
How long does Ford have to fix a recall for fuel injection that could cause a fire? I was notified 11 months ago and there still is no word of a correction to the issue
Incident date: Jun 1, 2025
The contact owns a 2018 Honda Odyssey. The contact stated that while her daughter was driving approximately 25 MPH, the vehicle hit a pothole, and an unknown airbag unexpectedly deployed. The contact stated there was no injury sustained. The contact was notified that the VIN was included in NHTSA Campaign Number: 26V227000 (Air Bags). The contact stated that the dealer was notified of the failur... Read more
Incident date: Jun 6, 2026
I bought the car may 1st. MAY 3RD the check engine light came on. Dealership changed spark plugs. Next day light came on again. Then the engine over heating warning light came on. Coolant looked low but went took cap off and air hit coolant level came back up.