TSB: JAGUAR F-TYPE, JAGUAR, XF, XJ (2009–2023)

Bulletin SSM71803 — March 31, 2014

Bulletin Details

Bulletin IDSSM71803
ManufacturerJAGUAR
ModelsF-TYPE, JAGUAR, XF, XJ
Model Years2009–2023
Date IssuedMarch 31, 2014
Date Added to NHTSAFebruary 6, 2023
ComponentELECTRICAL SYSTEM:12V/24V/48V BATTERY
Vehicles Affected177 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

"ISSUE THE TOUCH SCREEN DISPLAY (TSD) ALSO KNOWN AS FRONT CONTROL DISPLAY INTERFACE MODULE (FCDIM) OR HIGH LEVEL DISPLAY FRONT (HLDF) ON OCCASIONS MAY FAIL TO DOWNLOAD SOFTWARE CORRECTLY FROM SDD RESULTING IN NO COMMUNICATIONS WITH THE MO

Affected Vehicles

MakeModelYearComponent
JAGUAR F-TYPE 2023 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JAGUAR F-TYPE 2023 353000 EQUIPMENT:ELECTRICAL
JAGUAR F-TYPE 2023 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR XF 2023 353000 EQUIPMENT:ELECTRICAL
JAGUAR XF 2023 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR F-TYPE 2022 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JAGUAR F-TYPE 2022 353000 EQUIPMENT:ELECTRICAL
JAGUAR F-TYPE 2022 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR XF 2022 353000 EQUIPMENT:ELECTRICAL
JAGUAR XF 2022 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR F-TYPE 2021 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JAGUAR F-TYPE 2021 353000 EQUIPMENT:ELECTRICAL
JAGUAR F-TYPE 2021 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR XF 2021 353000 EQUIPMENT:ELECTRICAL
JAGUAR XF 2021 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR F-TYPE 2020 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JAGUAR F-TYPE 2020 353000 EQUIPMENT:ELECTRICAL
JAGUAR F-TYPE 2020 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR XF 2020 353000 EQUIPMENT:ELECTRICAL
JAGUAR XF 2020 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR F-TYPE 2019 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JAGUAR F-TYPE 2019 353000 EQUIPMENT:ELECTRICAL
JAGUAR F-TYPE 2019 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR XF 2019 353000 EQUIPMENT:ELECTRICAL
JAGUAR XF 2019 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR XJ 2019 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JAGUAR XJ 2019 353000 EQUIPMENT:ELECTRICAL
JAGUAR XJ 2019 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR F-TYPE 2018 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JAGUAR F-TYPE 2018 353000 EQUIPMENT:ELECTRICAL
JAGUAR F-TYPE 2018 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR XF 2018 353000 EQUIPMENT:ELECTRICAL
JAGUAR XF 2018 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR XJ 2018 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JAGUAR XJ 2018 353000 EQUIPMENT:ELECTRICAL
JAGUAR XJ 2018 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR F-TYPE 2017 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JAGUAR F-TYPE 2017 353000 EQUIPMENT:ELECTRICAL
JAGUAR F-TYPE 2017 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR XF 2017 353000 EQUIPMENT:ELECTRICAL
JAGUAR XF 2017 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR XJ 2017 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JAGUAR XJ 2017 353000 EQUIPMENT:ELECTRICAL
JAGUAR XJ 2017 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR F-TYPE 2016 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JAGUAR F-TYPE 2016 353000 EQUIPMENT:ELECTRICAL
JAGUAR F-TYPE 2016 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR XF 2016 353000 EQUIPMENT:ELECTRICAL
JAGUAR XF 2016 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR XJ 2016 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JAGUAR XJ 2016 353000 EQUIPMENT:ELECTRICAL
JAGUAR XJ 2016 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR F-TYPE 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR F-TYPE 2015 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
JAGUAR F-TYPE 2015 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JAGUAR F-TYPE 2015 353000 EQUIPMENT:ELECTRICAL
JAGUAR F-TYPE 2015 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR XF 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XF 2015 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
JAGUAR XF 2015 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JAGUAR XF 2015 353000 EQUIPMENT:ELECTRICAL
JAGUAR XF 2015 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR XJ 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XJ 2015 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
JAGUAR XJ 2015 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JAGUAR XJ 2015 353000 EQUIPMENT:ELECTRICAL
JAGUAR XJ 2015 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR F-TYPE 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR F-TYPE 2014 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
JAGUAR F-TYPE 2014 350000 EQUIPMENT
JAGUAR F-TYPE 2014 356000 EQUIPMENT ADAPTIVE/MOBILITY
JAGUAR F-TYPE 2014 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
JAGUAR F-TYPE 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR F-TYPE 2014 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JAGUAR F-TYPE 2014 353000 EQUIPMENT:ELECTRICAL
JAGUAR F-TYPE 2014 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR XF 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XF 2014 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
JAGUAR XF 2014 350000 EQUIPMENT
JAGUAR XF 2014 356000 EQUIPMENT ADAPTIVE/MOBILITY
JAGUAR XF 2014 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
JAGUAR XF 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XF 2014 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JAGUAR XF 2014 353000 EQUIPMENT:ELECTRICAL
JAGUAR XF 2014 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR XJ 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XJ 2014 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
JAGUAR XJ 2014 350000 EQUIPMENT
JAGUAR XJ 2014 356000 EQUIPMENT ADAPTIVE/MOBILITY
JAGUAR XJ 2014 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
JAGUAR XJ 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XJ 2014 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JAGUAR XJ 2014 353000 EQUIPMENT:ELECTRICAL
JAGUAR XJ 2014 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR F-TYPE 2013 353000 EQUIPMENT:ELECTRICAL
JAGUAR F-TYPE 2013 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR XF 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XF 2013 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
JAGUAR XF 2013 350000 EQUIPMENT
JAGUAR XF 2013 356000 EQUIPMENT ADAPTIVE/MOBILITY
JAGUAR XF 2013 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
JAGUAR XF 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XF 2013 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JAGUAR XF 2013 353000 EQUIPMENT:ELECTRICAL
JAGUAR XF 2013 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR XJ 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XJ 2013 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
JAGUAR XJ 2013 350000 EQUIPMENT
JAGUAR XJ 2013 356000 EQUIPMENT ADAPTIVE/MOBILITY
JAGUAR XJ 2013 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
JAGUAR XJ 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XJ 2013 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JAGUAR XJ 2013 353000 EQUIPMENT:ELECTRICAL
JAGUAR XJ 2013 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR XF 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XF 2012 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
JAGUAR XF 2012 350000 EQUIPMENT
JAGUAR XF 2012 356000 EQUIPMENT ADAPTIVE/MOBILITY
JAGUAR XF 2012 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
JAGUAR XF 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XF 2012 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JAGUAR XF 2012 353000 EQUIPMENT:ELECTRICAL
JAGUAR XF 2012 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR XJ 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XJ 2012 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
JAGUAR XJ 2012 350000 EQUIPMENT
JAGUAR XJ 2012 356000 EQUIPMENT ADAPTIVE/MOBILITY
JAGUAR XJ 2012 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
JAGUAR XJ 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XJ 2012 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JAGUAR XJ 2012 353000 EQUIPMENT:ELECTRICAL
JAGUAR XJ 2012 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR XF 2011 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XF 2011 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
JAGUAR XF 2011 350000 EQUIPMENT
JAGUAR XF 2011 356000 EQUIPMENT ADAPTIVE/MOBILITY
JAGUAR XF 2011 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
JAGUAR XF 2011 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XF 2011 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JAGUAR XF 2011 353000 EQUIPMENT:ELECTRICAL
JAGUAR XF 2011 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR XJ 2011 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XJ 2011 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
JAGUAR XJ 2011 350000 EQUIPMENT
JAGUAR XJ 2011 356000 EQUIPMENT ADAPTIVE/MOBILITY
JAGUAR XJ 2011 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
JAGUAR XJ 2011 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XJ 2011 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JAGUAR XJ 2011 353000 EQUIPMENT:ELECTRICAL
JAGUAR XJ 2011 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR XF 2010 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XF 2010 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
JAGUAR XF 2010 350000 EQUIPMENT
JAGUAR XF 2010 356000 EQUIPMENT ADAPTIVE/MOBILITY
JAGUAR XF 2010 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
JAGUAR XF 2010 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XF 2010 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JAGUAR XF 2010 353000 EQUIPMENT:ELECTRICAL
JAGUAR XF 2010 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR XJ 2010 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XJ 2010 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
JAGUAR XJ 2010 350000 EQUIPMENT
JAGUAR XJ 2010 356000 EQUIPMENT ADAPTIVE/MOBILITY
JAGUAR XJ 2010 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
JAGUAR XJ 2010 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XJ 2010 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JAGUAR XJ 2010 353000 EQUIPMENT:ELECTRICAL
JAGUAR XJ 2010 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR XF 2009 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XF 2009 350000 EQUIPMENT
JAGUAR XF 2009 356000 EQUIPMENT ADAPTIVE/MOBILITY
JAGUAR XF 2009 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
JAGUAR XF 2009 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XF 2009 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JAGUAR XF 2009 353000 EQUIPMENT:ELECTRICAL
JAGUAR XF 2009 353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
JAGUAR JAGUAR 350000 EQUIPMENT

Related JAGUAR Recalls

CampaignModelYearComponentSummary
F-PACE 2023 ELECTRICAL SYSTEM:PROPULSION SYSTEM:D... Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2021-2...
E-PACE 2021 ELECTRICAL SYSTEM:PROPULSION SYSTEM:D... Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2021-2...
F-PACE 2022 ELECTRICAL SYSTEM:PROPULSION SYSTEM:D... Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2021-2...
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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized JAGUAR dealer. Bring this bulletin ID (SSM71803) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.