TSB: JAGUAR JAGUAR, XJ (2010–2019)

Bulletin SSM70238 — November 29, 2013

Bulletin Details

Bulletin IDSSM70238
ManufacturerJAGUAR
ModelsJAGUAR, XJ
Model Years2010–2019
Date IssuedNovember 29, 2013
Date Added to NHTSAJanuary 9, 2023
ComponentELECTRICAL SYSTEM
Vehicles Affected22 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Heated Seats Innoperative on Integrated Control Panel

Affected Vehicles

MakeModelYearComponent
JAGUAR XJ 2019 221700 SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
JAGUAR XJ 2019 220000 SEATS
JAGUAR XJ 2018 221700 SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
JAGUAR XJ 2018 220000 SEATS
JAGUAR XJ 2017 221700 SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
JAGUAR XJ 2017 220000 SEATS
JAGUAR XJ 2016 221700 SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
JAGUAR XJ 2016 220000 SEATS
JAGUAR XJ 2015 221700 SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
JAGUAR XJ 2015 220000 SEATS
JAGUAR XJ 2014 221700 SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
JAGUAR XJ 2014 220000 SEATS
JAGUAR XJ 2013 221700 SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
JAGUAR XJ 2013 220000 SEATS
JAGUAR XJ 2012 221700 SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
JAGUAR XJ 2012 220000 SEATS
JAGUAR XJ 2011 221700 SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
JAGUAR XJ 2011 220000 SEATS
JAGUAR XJ 2010 221700 SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
JAGUAR XJ 2010 220000 SEATS
JAGUAR JAGUAR 110000 ELECTRICAL SYSTEM
JAGUAR XJ 220000 SEATS

Related JAGUAR Recalls

CampaignModelYearComponentSummary
F-PACE 2023 ELECTRICAL SYSTEM:PROPULSION SYSTEM:D... Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2021-2...
E-PACE 2021 ELECTRICAL SYSTEM:PROPULSION SYSTEM:D... Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2021-2...
F-PACE 2022 ELECTRICAL SYSTEM:PROPULSION SYSTEM:D... Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2021-2...
E-PACE 2022 ELECTRICAL SYSTEM:PROPULSION SYSTEM:D... Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2021-2...
F-PACE 2024 ELECTRICAL SYSTEM:PROPULSION SYSTEM:D... Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2021-2...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized JAGUAR dealer. Bring this bulletin ID (SSM70238) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.