TSB: JAGUAR F-TYPE, JAGUAR, XF, XJ, XK (2006–2023)

Bulletin SSM69078 — November 1, 2013

Bulletin Details

Bulletin IDSSM69078
ManufacturerJAGUAR
ModelsF-TYPE, JAGUAR, XF, XJ, XK
Model Years2006–2023
Date IssuedNovember 1, 2013
Date Added to NHTSADecember 12, 2022
ComponentELECTRICAL SYSTEM
Vehicles Affected160 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

"ISSUE: APPLE IOS, AND ANDROID PHONE ISSUES AFTER SOFTWARE UPDATES. THE CUSTOMER MAY REPORT A RANGE OF PROBLEMS WITH THEIR PHONE CONNECTION, AUDIO QUALITY OR PHONEBOOK WHICH HAVE STARTED TO HAPPEN AFTER THE PHONE WAS MANUALLY OR AUTOMA

Affected Vehicles

MakeModelYearComponent
JAGUAR F-TYPE 2023 980000 UNKNOWN OR OTHER
JAGUAR F-TYPE 2023 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR F-TYPE 2023 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XF 2023 980000 UNKNOWN OR OTHER
JAGUAR XF 2023 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR XF 2023 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR F-TYPE 2022 980000 UNKNOWN OR OTHER
JAGUAR F-TYPE 2022 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR F-TYPE 2022 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XF 2022 980000 UNKNOWN OR OTHER
JAGUAR XF 2022 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR XF 2022 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XJ 2022 980000 UNKNOWN OR OTHER
JAGUAR XJ 2022 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR XJ 2022 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR F-TYPE 2021 980000 UNKNOWN OR OTHER
JAGUAR F-TYPE 2021 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR F-TYPE 2021 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XF 2021 980000 UNKNOWN OR OTHER
JAGUAR XF 2021 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR XF 2021 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XJ 2021 980000 UNKNOWN OR OTHER
JAGUAR XJ 2021 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR XJ 2021 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR F-TYPE 2020 980000 UNKNOWN OR OTHER
JAGUAR F-TYPE 2020 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR F-TYPE 2020 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XF 2020 980000 UNKNOWN OR OTHER
JAGUAR XF 2020 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR XF 2020 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XJ 2020 980000 UNKNOWN OR OTHER
JAGUAR XJ 2020 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR XJ 2020 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XK 2020 980000 UNKNOWN OR OTHER
JAGUAR XK 2020 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR XK 2020 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR F-TYPE 2019 980000 UNKNOWN OR OTHER
JAGUAR F-TYPE 2019 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR F-TYPE 2019 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XF 2019 980000 UNKNOWN OR OTHER
JAGUAR XF 2019 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR XF 2019 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XJ 2019 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XJ 2019 980000 UNKNOWN OR OTHER
JAGUAR XJ 2019 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR XJ 2019 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR F-TYPE 2018 980000 UNKNOWN OR OTHER
JAGUAR F-TYPE 2018 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR F-TYPE 2018 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XF 2018 980000 UNKNOWN OR OTHER
JAGUAR XF 2018 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR XF 2018 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XJ 2018 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XJ 2018 980000 UNKNOWN OR OTHER
JAGUAR XJ 2018 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR XJ 2018 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR F-TYPE 2017 980000 UNKNOWN OR OTHER
JAGUAR F-TYPE 2017 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR F-TYPE 2017 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XF 2017 980000 UNKNOWN OR OTHER
JAGUAR XF 2017 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR XF 2017 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XJ 2017 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XJ 2017 980000 UNKNOWN OR OTHER
JAGUAR XJ 2017 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR XJ 2017 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XK 2017 980000 UNKNOWN OR OTHER
JAGUAR XK 2017 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR XK 2017 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR F-TYPE 2016 980000 UNKNOWN OR OTHER
JAGUAR F-TYPE 2016 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR F-TYPE 2016 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XF 2016 980000 UNKNOWN OR OTHER
JAGUAR XF 2016 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR XF 2016 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XJ 2016 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XJ 2016 980000 UNKNOWN OR OTHER
JAGUAR XJ 2016 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR XJ 2016 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XK 2016 980000 UNKNOWN OR OTHER
JAGUAR XK 2016 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR XK 2016 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR F-TYPE 2015 980000 UNKNOWN OR OTHER
JAGUAR F-TYPE 2015 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR F-TYPE 2015 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XF 2015 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XF 2015 980000 UNKNOWN OR OTHER
JAGUAR XF 2015 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR XF 2015 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XJ 2015 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XJ 2015 980000 UNKNOWN OR OTHER
JAGUAR XJ 2015 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR XJ 2015 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XK 2015 980000 UNKNOWN OR OTHER
JAGUAR XK 2015 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR XK 2015 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR F-TYPE 2014 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JAGUAR F-TYPE 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR F-TYPE 2014 980000 UNKNOWN OR OTHER
JAGUAR F-TYPE 2014 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR F-TYPE 2014 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XF 2014 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JAGUAR XF 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XF 2014 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XF 2014 980000 UNKNOWN OR OTHER
JAGUAR XF 2014 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR XF 2014 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XJ 2014 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JAGUAR XJ 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XJ 2014 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XJ 2014 980000 UNKNOWN OR OTHER
JAGUAR XJ 2014 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR XJ 2014 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XK 2014 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JAGUAR XK 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XK 2014 980000 UNKNOWN OR OTHER
JAGUAR XK 2014 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR XK 2014 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XF 2013 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JAGUAR XF 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XF 2013 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XJ 2013 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JAGUAR XJ 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XJ 2013 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XK 2013 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JAGUAR XK 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XF 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JAGUAR XF 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XF 2012 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XJ 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JAGUAR XJ 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XJ 2012 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XK 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JAGUAR XK 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XF 2011 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XJ 2011 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JAGUAR XJ 2011 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XJ 2011 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XK 2011 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JAGUAR XK 2011 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XF 2010 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XJ 2010 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JAGUAR XJ 2010 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XJ 2010 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XK 2010 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JAGUAR XK 2010 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XF 2009 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
JAGUAR XK 2009 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JAGUAR XK 2009 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XK 2008 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JAGUAR XK 2008 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XK 2007 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JAGUAR XK 2007 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XK 2006 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JAGUAR XK 2006 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR JAGUAR 110000 ELECTRICAL SYSTEM
JAGUAR JAGUAR 118000 ELECTRICAL SYSTEM:SOFTWARE
JAGUAR XJ 980000 UNKNOWN OR OTHER
JAGUAR XJ 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JAGUAR XJ 353630 EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI

Related JAGUAR Recalls

CampaignModelYearComponentSummary
F-PACE 2023 ELECTRICAL SYSTEM:PROPULSION SYSTEM:D... Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2021-2...
E-PACE 2021 ELECTRICAL SYSTEM:PROPULSION SYSTEM:D... Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2021-2...
F-PACE 2022 ELECTRICAL SYSTEM:PROPULSION SYSTEM:D... Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2021-2...
E-PACE 2022 ELECTRICAL SYSTEM:PROPULSION SYSTEM:D... Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2021-2...
F-PACE 2024 ELECTRICAL SYSTEM:PROPULSION SYSTEM:D... Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2021-2...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized JAGUAR dealer. Bring this bulletin ID (SSM69078) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.