TSB: FORD EXPEDITION (2022–2024)

Bulletin SSM 52241 — February 7, 2024

Bulletin Details

Bulletin IDSSM 52241
ManufacturerFORD
ModelsEXPEDITION
Model Years2022–2024
Date IssuedFebruary 7, 2024
Date Added to NHTSAFebruary 14, 2024
ComponentEQUIPMENT
Vehicles Affected6 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Some 2022-2024 Expedition vehicles equipped with an analog camera and a 12 inch center display screen may exhibit a rear camera image that the customer describes as grainy, fuzzy, or pixelated. This may be due to the interaction between the

Affected Vehicles

MakeModelYearComponent
FORD EXPEDITION 2024 350000 EQUIPMENT
FORD EXPEDITION 2024 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
FORD EXPEDITION 2023 350000 EQUIPMENT
FORD EXPEDITION 2023 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
FORD EXPEDITION 2022 350000 EQUIPMENT
FORD EXPEDITION 2022 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized FORD dealer. Bring this bulletin ID (SSM 52241) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.