TSB: FORD ESCAPE HYBRID, EXPLORER, EXPLORER HYBRID, F-150, F-150 BEV, MAVERICK (2020–2023)

Bulletin SSM 52229 — February 1, 2024

Bulletin Details

Bulletin IDSSM 52229
ManufacturerFORD
ModelsESCAPE HYBRID, EXPLORER, EXPLORER HYBRID, F-150, F-150 BEV, MAVERICK
Model Years2020–2023
Date IssuedFebruary 1, 2024
Date Added to NHTSAFebruary 14, 2024
ComponentELECTRICAL SYSTEM
Vehicles Affected13 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

2020-2023 Escape/Explorer, 2021-2023 F-150 and 2022-2023 Maverick vehicles equipped with a full hybrid electric vehicle (FHEV) powertrain may exhibit a cable connection error screen from the Midtronics xRC-3363 High Voltage Battery Rescue C

Affected Vehicles

MakeModelYearComponent
FORD ESCAPE HYBRID 2023 110000 ELECTRICAL SYSTEM
FORD EXPLORER 2023 110000 ELECTRICAL SYSTEM
FORD F-150 BEV 2023 110000 ELECTRICAL SYSTEM
FORD MAVERICK 2023 110000 ELECTRICAL SYSTEM
FORD ESCAPE HYBRID 2022 110000 ELECTRICAL SYSTEM
FORD EXPLORER HYBRID 2022 110000 ELECTRICAL SYSTEM
FORD F-150 BEV 2022 110000 ELECTRICAL SYSTEM
FORD MAVERICK 2022 110000 ELECTRICAL SYSTEM
FORD ESCAPE HYBRID 2021 110000 ELECTRICAL SYSTEM
FORD EXPLORER HYBRID 2021 110000 ELECTRICAL SYSTEM
FORD F-150 2021 110000 ELECTRICAL SYSTEM
FORD ESCAPE HYBRID 2020 110000 ELECTRICAL SYSTEM
FORD EXPLORER HYBRID 2020 110000 ELECTRICAL SYSTEM

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized FORD dealer. Bring this bulletin ID (SSM 52229) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.