TSB: FORD EXPLORER, TRANSIT, TRANSIT CONNECT (2017–2022)

Bulletin SSM 50588 — March 15, 2022

Bulletin Details

Bulletin IDSSM 50588
ManufacturerFORD
ModelsEXPLORER, TRANSIT, TRANSIT CONNECT
Model Years2017–2022
Date IssuedMarch 15, 2022
Date Added to NHTSAMarch 22, 2022
ComponentELECTRICAL SYSTEM
Vehicles Affected80 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Some 2017-2022 Transit Connect/Transit/Explorer vehicles equipped with a fleet telematics global positioning system (GPS) and a connected human machine interface (HMI) radio (CHR) may experience concerns with rear camera zoom, wrong map mat

Affected Vehicles

MakeModelYearComponent
FORD EXPLORER 2022 110000 ELECTRICAL SYSTEM
FORD EXPLORER 2022 350000 EQUIPMENT
FORD EXPLORER 2022 353000 EQUIPMENT:ELECTRICAL
FORD EXPLORER 2022 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
FORD EXPLORER 2022 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD TRANSIT 2022 110000 ELECTRICAL SYSTEM
FORD TRANSIT 2022 350000 EQUIPMENT
FORD TRANSIT 2022 353000 EQUIPMENT:ELECTRICAL
FORD TRANSIT 2022 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
FORD TRANSIT 2022 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD TRANSIT CONNECT 2022 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD TRANSIT CONNECT 2022 110000 ELECTRICAL SYSTEM
FORD TRANSIT CONNECT 2022 350000 EQUIPMENT
FORD TRANSIT CONNECT 2022 353000 EQUIPMENT:ELECTRICAL
FORD TRANSIT CONNECT 2022 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
FORD EXPLORER 2021 110000 ELECTRICAL SYSTEM
FORD EXPLORER 2021 350000 EQUIPMENT
FORD EXPLORER 2021 353000 EQUIPMENT:ELECTRICAL
FORD EXPLORER 2021 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
FORD EXPLORER 2021 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD TRANSIT 2021 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD TRANSIT 2021 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
FORD TRANSIT 2021 353000 EQUIPMENT:ELECTRICAL
FORD TRANSIT 2021 350000 EQUIPMENT
FORD TRANSIT 2021 110000 ELECTRICAL SYSTEM
FORD TRANSIT CONNECT 2021 350000 EQUIPMENT
FORD TRANSIT CONNECT 2021 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD TRANSIT CONNECT 2021 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
FORD TRANSIT CONNECT 2021 353000 EQUIPMENT:ELECTRICAL
FORD TRANSIT CONNECT 2021 110000 ELECTRICAL SYSTEM
FORD EXPLORER 2020 353000 EQUIPMENT:ELECTRICAL
FORD EXPLORER 2020 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD EXPLORER 2020 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
FORD EXPLORER 2020 350000 EQUIPMENT
FORD EXPLORER 2020 110000 ELECTRICAL SYSTEM
FORD TRANSIT 2020 110000 ELECTRICAL SYSTEM
FORD TRANSIT 2020 350000 EQUIPMENT
FORD TRANSIT 2020 353000 EQUIPMENT:ELECTRICAL
FORD TRANSIT 2020 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
FORD TRANSIT 2020 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD TRANSIT CONNECT 2020 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
FORD TRANSIT CONNECT 2020 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD TRANSIT CONNECT 2020 353000 EQUIPMENT:ELECTRICAL
FORD TRANSIT CONNECT 2020 350000 EQUIPMENT
FORD TRANSIT CONNECT 2020 110000 ELECTRICAL SYSTEM
FORD TRANSIT 2019 110000 ELECTRICAL SYSTEM
FORD TRANSIT 2019 350000 EQUIPMENT
FORD TRANSIT 2019 353000 EQUIPMENT:ELECTRICAL
FORD TRANSIT 2019 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
FORD TRANSIT 2019 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD TRANSIT CONNECT 2019 350000 EQUIPMENT
FORD TRANSIT CONNECT 2019 353000 EQUIPMENT:ELECTRICAL
FORD TRANSIT CONNECT 2019 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
FORD TRANSIT CONNECT 2019 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD TRANSIT CONNECT 2019 110000 ELECTRICAL SYSTEM
FORD TRANSIT 2018 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
FORD TRANSIT 2018 110000 ELECTRICAL SYSTEM
FORD TRANSIT 2018 350000 EQUIPMENT
FORD TRANSIT 2018 353000 EQUIPMENT:ELECTRICAL
FORD TRANSIT 2018 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD TRANSIT CONNECT 2018 110000 ELECTRICAL SYSTEM
FORD TRANSIT CONNECT 2018 350000 EQUIPMENT
FORD TRANSIT CONNECT 2018 353000 EQUIPMENT:ELECTRICAL
FORD TRANSIT CONNECT 2018 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
FORD TRANSIT CONNECT 2018 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD TRANSIT 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD TRANSIT 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
FORD TRANSIT 2017 353000 EQUIPMENT:ELECTRICAL
FORD TRANSIT 2017 350000 EQUIPMENT
FORD TRANSIT 2017 110000 ELECTRICAL SYSTEM
FORD TRANSIT CONNECT 2017 110000 ELECTRICAL SYSTEM
FORD TRANSIT CONNECT 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD TRANSIT CONNECT 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
FORD TRANSIT CONNECT 2017 353000 EQUIPMENT:ELECTRICAL
FORD TRANSIT CONNECT 2017 350000 EQUIPMENT

Related FORD Recalls

CampaignModelYearComponentSummary
ODYSSEY 2026 EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAI... Turtle Top is recalling certain 2026 Terra Transit and Odyssey transit buses....
ESCAPE 2026 POWER TRAIN:AUTOMATIC TRANSMISSION:IN... Ford Motor Company (Ford) is recalling certain 2026 Escape and Lincoln Corsai...
BRONCO 2022 STRUCTURE:BODY:ROOF AND PILLARS Ford Motor Company (Ford) is recalling certain 2021-2022 Bronco vehicles. The...
BRONCO 2021 STRUCTURE:BODY:ROOF AND PILLARS Ford Motor Company (Ford) is recalling certain 2021-2022 Bronco vehicles. The...
BRONCO 2024 SEATS:CRITICAL FASTENERS Ford Motor Company (Ford) is recalling certain 2024-2026 Ranger and Bronco ve...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized FORD dealer. Bring this bulletin ID (SSM 50588) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.