TSB: DODGE 1500, 2500, 3500, CHEROKEE, DURANGO, GRAND CHEROKEE, VIPER (2013–2014)

Bulletin 08-103-15 — October 30, 2015

Bulletin Details

Bulletin ID08-103-15
ManufacturerDODGE
Models1500, 2500, 3500, CHEROKEE, DURANGO, GRAND CHEROKEE, VIPER
Model Years2013–2014
Date IssuedOctober 30, 2015
Date Added to NHTSAAugust 8, 2022
ComponentSTEERING
Vehicles Affected176 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

RG3 RG4 RJ3 RJ4 Radio Enhancements This bulletin involves inspecting and updating the radio software, if required. ? Duplicate song titles may be displayed in USB mode. ? Last track is displayed but next track is being played. ? SD, USB

Affected Vehicles

MakeModelYearComponent
RAM 1500 2014 350000 EQUIPMENT
RAM 1500 2014 353000 EQUIPMENT:ELECTRICAL
RAM 1500 2014 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 1500 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
RAM 1500 2014 010000 STEERING
RAM 1500 2014 050000 PARKING BRAKE
RAM 1500 2014 110000 ELECTRICAL SYSTEM
RAM 1500 2014 200000 WHEELS
RAM 1500 2014 220000 SEATS
RAM 1500 2014 280000 BACK OVER PREVENTION
RAM 1500 2014 010000 STEERING
RAM 1500 2014 050000 PARKING BRAKE
RAM 1500 2014 110000 ELECTRICAL SYSTEM
RAM 1500 2014 200000 WHEELS
RAM 1500 2014 220000 SEATS
RAM 1500 2014 280000 BACK OVER PREVENTION
RAM 2500 2014 350000 EQUIPMENT
RAM 2500 2014 353000 EQUIPMENT:ELECTRICAL
RAM 2500 2014 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 2500 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
RAM 2500 2014 010000 STEERING
RAM 2500 2014 050000 PARKING BRAKE
RAM 2500 2014 110000 ELECTRICAL SYSTEM
RAM 2500 2014 200000 WHEELS
RAM 2500 2014 220000 SEATS
RAM 2500 2014 280000 BACK OVER PREVENTION
RAM 2500 2014 010000 STEERING
RAM 2500 2014 050000 PARKING BRAKE
RAM 2500 2014 110000 ELECTRICAL SYSTEM
RAM 2500 2014 200000 WHEELS
RAM 2500 2014 220000 SEATS
RAM 2500 2014 280000 BACK OVER PREVENTION
RAM 3500 2014 350000 EQUIPMENT
RAM 3500 2014 353000 EQUIPMENT:ELECTRICAL
RAM 3500 2014 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 3500 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
RAM 3500 2014 010000 STEERING
RAM 3500 2014 050000 PARKING BRAKE
RAM 3500 2014 110000 ELECTRICAL SYSTEM
RAM 3500 2014 200000 WHEELS
RAM 3500 2014 220000 SEATS
RAM 3500 2014 280000 BACK OVER PREVENTION
RAM 3500 2014 010000 STEERING
RAM 3500 2014 050000 PARKING BRAKE
RAM 3500 2014 110000 ELECTRICAL SYSTEM
RAM 3500 2014 200000 WHEELS
RAM 3500 2014 220000 SEATS
RAM 3500 2014 280000 BACK OVER PREVENTION
JEEP CHEROKEE 2014 350000 EQUIPMENT
JEEP CHEROKEE 2014 353000 EQUIPMENT:ELECTRICAL
JEEP CHEROKEE 2014 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JEEP CHEROKEE 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
JEEP CHEROKEE 2014 010000 STEERING
JEEP CHEROKEE 2014 050000 PARKING BRAKE
JEEP CHEROKEE 2014 110000 ELECTRICAL SYSTEM
JEEP CHEROKEE 2014 200000 WHEELS
JEEP CHEROKEE 2014 220000 SEATS
JEEP CHEROKEE 2014 280000 BACK OVER PREVENTION
JEEP CHEROKEE 2014 010000 STEERING
JEEP CHEROKEE 2014 050000 PARKING BRAKE
JEEP CHEROKEE 2014 110000 ELECTRICAL SYSTEM
JEEP CHEROKEE 2014 200000 WHEELS
JEEP CHEROKEE 2014 220000 SEATS
JEEP CHEROKEE 2014 280000 BACK OVER PREVENTION
DODGE DURANGO 2014 350000 EQUIPMENT
DODGE DURANGO 2014 353000 EQUIPMENT:ELECTRICAL
DODGE DURANGO 2014 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
DODGE DURANGO 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
DODGE DURANGO 2014 010000 STEERING
DODGE DURANGO 2014 050000 PARKING BRAKE
DODGE DURANGO 2014 110000 ELECTRICAL SYSTEM
DODGE DURANGO 2014 200000 WHEELS
DODGE DURANGO 2014 220000 SEATS
DODGE DURANGO 2014 280000 BACK OVER PREVENTION
DODGE DURANGO 2014 010000 STEERING
DODGE DURANGO 2014 050000 PARKING BRAKE
DODGE DURANGO 2014 110000 ELECTRICAL SYSTEM
DODGE DURANGO 2014 200000 WHEELS
DODGE DURANGO 2014 220000 SEATS
DODGE DURANGO 2014 280000 BACK OVER PREVENTION
JEEP GRAND CHEROKEE 2014 350000 EQUIPMENT
JEEP GRAND CHEROKEE 2014 353000 EQUIPMENT:ELECTRICAL
JEEP GRAND CHEROKEE 2014 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JEEP GRAND CHEROKEE 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
JEEP GRAND CHEROKEE 2014 010000 STEERING
JEEP GRAND CHEROKEE 2014 050000 PARKING BRAKE
JEEP GRAND CHEROKEE 2014 110000 ELECTRICAL SYSTEM
JEEP GRAND CHEROKEE 2014 200000 WHEELS
JEEP GRAND CHEROKEE 2014 220000 SEATS
JEEP GRAND CHEROKEE 2014 280000 BACK OVER PREVENTION
JEEP GRAND CHEROKEE 2014 010000 STEERING
JEEP GRAND CHEROKEE 2014 050000 PARKING BRAKE
JEEP GRAND CHEROKEE 2014 110000 ELECTRICAL SYSTEM
JEEP GRAND CHEROKEE 2014 200000 WHEELS
JEEP GRAND CHEROKEE 2014 220000 SEATS
JEEP GRAND CHEROKEE 2014 280000 BACK OVER PREVENTION
DODGE VIPER 2014 350000 EQUIPMENT
DODGE VIPER 2014 353000 EQUIPMENT:ELECTRICAL
DODGE VIPER 2014 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
DODGE VIPER 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
DODGE VIPER 2014 010000 STEERING
DODGE VIPER 2014 050000 PARKING BRAKE
DODGE VIPER 2014 110000 ELECTRICAL SYSTEM
DODGE VIPER 2014 200000 WHEELS
DODGE VIPER 2014 220000 SEATS
DODGE VIPER 2014 280000 BACK OVER PREVENTION
DODGE VIPER 2014 010000 STEERING
DODGE VIPER 2014 050000 PARKING BRAKE
DODGE VIPER 2014 110000 ELECTRICAL SYSTEM
DODGE VIPER 2014 200000 WHEELS
DODGE VIPER 2014 220000 SEATS
DODGE VIPER 2014 280000 BACK OVER PREVENTION
RAM 1500 2013 350000 EQUIPMENT
RAM 1500 2013 353000 EQUIPMENT:ELECTRICAL
RAM 1500 2013 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 1500 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
RAM 1500 2013 010000 STEERING
RAM 1500 2013 050000 PARKING BRAKE
RAM 1500 2013 110000 ELECTRICAL SYSTEM
RAM 1500 2013 200000 WHEELS
RAM 1500 2013 220000 SEATS
RAM 1500 2013 280000 BACK OVER PREVENTION
RAM 1500 2013 010000 STEERING
RAM 1500 2013 050000 PARKING BRAKE
RAM 1500 2013 110000 ELECTRICAL SYSTEM
RAM 1500 2013 200000 WHEELS
RAM 1500 2013 220000 SEATS
RAM 1500 2013 280000 BACK OVER PREVENTION
RAM 2500 2013 350000 EQUIPMENT
RAM 2500 2013 353000 EQUIPMENT:ELECTRICAL
RAM 2500 2013 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 2500 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
RAM 2500 2013 010000 STEERING
RAM 2500 2013 050000 PARKING BRAKE
RAM 2500 2013 110000 ELECTRICAL SYSTEM
RAM 2500 2013 200000 WHEELS
RAM 2500 2013 220000 SEATS
RAM 2500 2013 280000 BACK OVER PREVENTION
RAM 2500 2013 010000 STEERING
RAM 2500 2013 050000 PARKING BRAKE
RAM 2500 2013 110000 ELECTRICAL SYSTEM
RAM 2500 2013 200000 WHEELS
RAM 2500 2013 220000 SEATS
RAM 2500 2013 280000 BACK OVER PREVENTION
RAM 3500 2013 350000 EQUIPMENT
RAM 3500 2013 353000 EQUIPMENT:ELECTRICAL
RAM 3500 2013 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 3500 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
RAM 3500 2013 010000 STEERING
RAM 3500 2013 050000 PARKING BRAKE
RAM 3500 2013 110000 ELECTRICAL SYSTEM
RAM 3500 2013 200000 WHEELS
RAM 3500 2013 220000 SEATS
RAM 3500 2013 280000 BACK OVER PREVENTION
RAM 3500 2013 010000 STEERING
RAM 3500 2013 050000 PARKING BRAKE
RAM 3500 2013 110000 ELECTRICAL SYSTEM
RAM 3500 2013 200000 WHEELS
RAM 3500 2013 220000 SEATS
RAM 3500 2013 280000 BACK OVER PREVENTION
DODGE VIPER 2013 350000 EQUIPMENT
DODGE VIPER 2013 353000 EQUIPMENT:ELECTRICAL
DODGE VIPER 2013 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
DODGE VIPER 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
DODGE VIPER 2013 010000 STEERING
DODGE VIPER 2013 050000 PARKING BRAKE
DODGE VIPER 2013 110000 ELECTRICAL SYSTEM
DODGE VIPER 2013 200000 WHEELS
DODGE VIPER 2013 220000 SEATS
DODGE VIPER 2013 280000 BACK OVER PREVENTION
DODGE VIPER 2013 010000 STEERING
DODGE VIPER 2013 050000 PARKING BRAKE
DODGE VIPER 2013 110000 ELECTRICAL SYSTEM
DODGE VIPER 2013 200000 WHEELS
DODGE VIPER 2013 220000 SEATS
DODGE VIPER 2013 280000 BACK OVER PREVENTION

Related DODGE Recalls

CampaignModelYearComponentSummary
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GRAND CARAVAN 2012 EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAI... Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express ...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized DODGE dealer. Bring this bulletin ID (08-103-15) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.