TSB: FORD AVIATOR, CONTINENTAL, CORSAIR, EDGE, ESCAPE, EXPEDITION, EXPLORER, F-150, F-250 SD, F-350 SD, F-450 SD, F-550, FUSION, FUSION ENERGI, FUSION HYBRID, MKC, MKX, MKZ, MKZ HYBRID, MUSTANG, NAUTILUS, NAVIGATOR, RANGER (2018–2020)

Bulletin SSM 49803 — May 18, 2021

Bulletin Details

Bulletin IDSSM 49803
ManufacturerFORD
ModelsAVIATOR, CONTINENTAL, CORSAIR, EDGE, ESCAPE, EXPEDITION, EXPLORER, F-150, F-250 SD, F-350 SD, F-450 SD, F-550, FUSION, FUSION ENERGI, FUSION HYBRID, MKC, MKX, MKZ, MKZ HYBRID, MUSTANG, NAUTILUS, NAVIGATOR, RANGER
Model Years2018–2020
Date IssuedMay 18, 2021
Date Added to NHTSAJune 1, 2021
ComponentELECTRICAL SYSTEM
Vehicles Affected159 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Some 2018-2020 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the te

Affected Vehicles

MakeModelYearComponent
LINCOLN AVIATOR 2020 110000 ELECTRICAL SYSTEM
LINCOLN AVIATOR 2020 350000 EQUIPMENT
LINCOLN AVIATOR 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN CONTINENTAL 2020 110000 ELECTRICAL SYSTEM
LINCOLN CONTINENTAL 2020 350000 EQUIPMENT
LINCOLN CONTINENTAL 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN CORSAIR 2020 110000 ELECTRICAL SYSTEM
LINCOLN CORSAIR 2020 350000 EQUIPMENT
LINCOLN CORSAIR 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD EDGE 2020 110000 ELECTRICAL SYSTEM
FORD EDGE 2020 350000 EQUIPMENT
FORD EDGE 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD EXPEDITION 2020 110000 ELECTRICAL SYSTEM
FORD EXPEDITION 2020 350000 EQUIPMENT
FORD EXPEDITION 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD EXPLORER 2020 110000 ELECTRICAL SYSTEM
FORD EXPLORER 2020 350000 EQUIPMENT
FORD EXPLORER 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD F-150 2020 110000 ELECTRICAL SYSTEM
FORD F-150 2020 350000 EQUIPMENT
FORD F-150 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD F-250 SD 2020 110000 ELECTRICAL SYSTEM
FORD F-250 SD 2020 350000 EQUIPMENT
FORD F-250 SD 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD F-350 SD 2020 110000 ELECTRICAL SYSTEM
FORD F-350 SD 2020 350000 EQUIPMENT
FORD F-350 SD 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD F-450 SD 2020 110000 ELECTRICAL SYSTEM
FORD F-450 SD 2020 350000 EQUIPMENT
FORD F-450 SD 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD F-550 2020 110000 ELECTRICAL SYSTEM
FORD F-550 2020 350000 EQUIPMENT
FORD F-550 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD FUSION 2020 110000 ELECTRICAL SYSTEM
FORD FUSION 2020 350000 EQUIPMENT
FORD FUSION 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD FUSION ENERGI 2020 110000 ELECTRICAL SYSTEM
FORD FUSION ENERGI 2020 350000 EQUIPMENT
FORD FUSION ENERGI 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD FUSION HYBRID 2020 110000 ELECTRICAL SYSTEM
FORD FUSION HYBRID 2020 350000 EQUIPMENT
FORD FUSION HYBRID 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN MKX 2020 110000 ELECTRICAL SYSTEM
LINCOLN MKX 2020 350000 EQUIPMENT
LINCOLN MKX 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN MKZ 2020 110000 ELECTRICAL SYSTEM
LINCOLN MKZ 2020 350000 EQUIPMENT
LINCOLN MKZ 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN MKZ HYBRID 2020 110000 ELECTRICAL SYSTEM
LINCOLN MKZ HYBRID 2020 350000 EQUIPMENT
LINCOLN MKZ HYBRID 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD MUSTANG 2020 110000 ELECTRICAL SYSTEM
FORD MUSTANG 2020 350000 EQUIPMENT
FORD MUSTANG 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN NAUTILUS 2020 110000 ELECTRICAL SYSTEM
LINCOLN NAUTILUS 2020 350000 EQUIPMENT
LINCOLN NAUTILUS 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN NAVIGATOR 2020 110000 ELECTRICAL SYSTEM
LINCOLN NAVIGATOR 2020 350000 EQUIPMENT
LINCOLN NAVIGATOR 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD RANGER 2020 110000 ELECTRICAL SYSTEM
FORD RANGER 2020 350000 EQUIPMENT
FORD RANGER 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN CONTINENTAL 2019 110000 ELECTRICAL SYSTEM
LINCOLN CONTINENTAL 2019 350000 EQUIPMENT
LINCOLN CONTINENTAL 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD EDGE 2019 110000 ELECTRICAL SYSTEM
FORD EDGE 2019 350000 EQUIPMENT
FORD EDGE 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD ESCAPE 2019 110000 ELECTRICAL SYSTEM
FORD ESCAPE 2019 350000 EQUIPMENT
FORD ESCAPE 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD EXPEDITION 2019 110000 ELECTRICAL SYSTEM
FORD EXPEDITION 2019 350000 EQUIPMENT
FORD EXPEDITION 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD EXPLORER 2019 110000 ELECTRICAL SYSTEM
FORD EXPLORER 2019 350000 EQUIPMENT
FORD EXPLORER 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD F-150 2019 110000 ELECTRICAL SYSTEM
FORD F-150 2019 350000 EQUIPMENT
FORD F-150 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD F-250 SD 2019 110000 ELECTRICAL SYSTEM
FORD F-250 SD 2019 350000 EQUIPMENT
FORD F-250 SD 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD F-350 SD 2019 110000 ELECTRICAL SYSTEM
FORD F-350 SD 2019 350000 EQUIPMENT
FORD F-350 SD 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD F-450 SD 2019 110000 ELECTRICAL SYSTEM
FORD F-450 SD 2019 350000 EQUIPMENT
FORD F-450 SD 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD F-550 2019 110000 ELECTRICAL SYSTEM
FORD F-550 2019 350000 EQUIPMENT
FORD F-550 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD FUSION 2019 110000 ELECTRICAL SYSTEM
FORD FUSION 2019 350000 EQUIPMENT
FORD FUSION 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD FUSION ENERGI 2019 110000 ELECTRICAL SYSTEM
FORD FUSION ENERGI 2019 350000 EQUIPMENT
FORD FUSION ENERGI 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD FUSION HYBRID 2019 110000 ELECTRICAL SYSTEM
FORD FUSION HYBRID 2019 350000 EQUIPMENT
FORD FUSION HYBRID 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN MKC 2019 110000 ELECTRICAL SYSTEM
LINCOLN MKC 2019 350000 EQUIPMENT
LINCOLN MKC 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN MKX 2019 110000 ELECTRICAL SYSTEM
LINCOLN MKX 2019 350000 EQUIPMENT
LINCOLN MKX 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN MKZ 2019 110000 ELECTRICAL SYSTEM
LINCOLN MKZ 2019 350000 EQUIPMENT
LINCOLN MKZ 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN MKZ HYBRID 2019 110000 ELECTRICAL SYSTEM
LINCOLN MKZ HYBRID 2019 350000 EQUIPMENT
LINCOLN MKZ HYBRID 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD MUSTANG 2019 110000 ELECTRICAL SYSTEM
FORD MUSTANG 2019 350000 EQUIPMENT
FORD MUSTANG 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN NAUTILUS 2019 110000 ELECTRICAL SYSTEM
LINCOLN NAUTILUS 2019 350000 EQUIPMENT
LINCOLN NAUTILUS 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN NAVIGATOR 2019 110000 ELECTRICAL SYSTEM
LINCOLN NAVIGATOR 2019 350000 EQUIPMENT
LINCOLN NAVIGATOR 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD RANGER 2019 110000 ELECTRICAL SYSTEM
FORD RANGER 2019 350000 EQUIPMENT
FORD RANGER 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN CONTINENTAL 2018 110000 ELECTRICAL SYSTEM
LINCOLN CONTINENTAL 2018 350000 EQUIPMENT
LINCOLN CONTINENTAL 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD ESCAPE 2018 110000 ELECTRICAL SYSTEM
FORD ESCAPE 2018 350000 EQUIPMENT
FORD ESCAPE 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD EXPEDITION 2018 110000 ELECTRICAL SYSTEM
FORD EXPEDITION 2018 350000 EQUIPMENT
FORD EXPEDITION 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD EXPLORER 2018 110000 ELECTRICAL SYSTEM
FORD EXPLORER 2018 350000 EQUIPMENT
FORD EXPLORER 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD F-150 2018 110000 ELECTRICAL SYSTEM
FORD F-150 2018 350000 EQUIPMENT
FORD F-150 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN MKC 2018 110000 ELECTRICAL SYSTEM
LINCOLN MKC 2018 350000 EQUIPMENT
LINCOLN MKC 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN MKX 2018 110000 ELECTRICAL SYSTEM
LINCOLN MKX 2018 350000 EQUIPMENT
LINCOLN MKX 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN MKZ 2018 110000 ELECTRICAL SYSTEM
LINCOLN MKZ 2018 350000 EQUIPMENT
LINCOLN MKZ 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN MKZ HYBRID 2018 110000 ELECTRICAL SYSTEM
LINCOLN MKZ HYBRID 2018 350000 EQUIPMENT
LINCOLN MKZ HYBRID 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
FORD MUSTANG 2018 110000 ELECTRICAL SYSTEM
FORD MUSTANG 2018 350000 EQUIPMENT
FORD MUSTANG 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
LINCOLN NAVIGATOR 2018 110000 ELECTRICAL SYSTEM
LINCOLN NAVIGATOR 2018 350000 EQUIPMENT
LINCOLN NAVIGATOR 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY

Related FORD Recalls

CampaignModelYearComponentSummary
EXPLORER 2025 BACK OVER PREVENTION:SOFTWARE Ford Motor Company (Ford) is recalling certain 2022-2025 Lincoln Navigator, 2...
EXPLORER 2025 BACK OVER PREVENTION:SOFTWARE Ford Motor Company (Ford) is recalling certain 2022-2025 Lincoln Navigator, 2...
EXPLORER 2025 BACK OVER PREVENTION:SOFTWARE Ford Motor Company (Ford) is recalling certain 2022-2025 Lincoln Navigator, 2...
EXPLORER 2025 ELECTRICAL SYSTEM:ADAS Ford Motor Company (Ford) is recalling certain 2022-2025 Lincoln Navigator, 2...
EXPLORER 2025 ELECTRICAL SYSTEM:ADAS Ford Motor Company (Ford) is recalling certain 2022-2025 Lincoln Navigator, 2...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized FORD dealer. Bring this bulletin ID (SSM 49803) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.