TSB: FORD AVIATOR, CORSAIR, ECOSPORT, EDGE, ESCAPE, EXPEDITION, EXPLORER, F-250 SD, F-350 SD, F-450 SD, F-550 SD, FUSION, FUSION ENERGI, FUSION HYBRID, MKX, MKZ, MKZ HYBRID, MUSTANG, NAUTILUS, NAVIGATOR, RANGER, TRANSIT (2020)

Bulletin SSM 49283 — October 26, 2020

Bulletin Details

Bulletin IDSSM 49283
ManufacturerFORD
ModelsAVIATOR, CORSAIR, ECOSPORT, EDGE, ESCAPE, EXPEDITION, EXPLORER, F-250 SD, F-350 SD, F-450 SD, F-550 SD, FUSION, FUSION ENERGI, FUSION HYBRID, MKX, MKZ, MKZ HYBRID, MUSTANG, NAUTILUS, NAVIGATOR, RANGER, TRANSIT
Model Years2020
Date IssuedOctober 26, 2020
Date Added to NHTSANovember 4, 2020
ComponentELECTRICAL SYSTEM:SOFTWARE
Vehicles Affected44 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Some 2017-2020 Ford and Lincoln vehicles equipped with a telematics control unit (TCU) may exhibit incomplete user authorization, inoperative remote features and/or a message stating the system cannot access the Lincoln/FordPass Connect fea

Affected Vehicles

MakeModelYearComponent
LINCOLN AVIATOR 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
LINCOLN AVIATOR 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
LINCOLN CORSAIR 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
LINCOLN CORSAIR 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD ECOSPORT 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FORD ECOSPORT 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD EDGE 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FORD EDGE 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD ESCAPE 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FORD ESCAPE 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD EXPEDITION 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FORD EXPEDITION 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD EXPLORER 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FORD EXPLORER 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD F-250 SD 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD F-250 SD 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FORD F-350 SD 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD F-350 SD 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FORD F-450 SD 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD F-450 SD 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FORD F-550 SD 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD F-550 SD 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FORD FUSION 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD FUSION 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FORD FUSION ENERGI 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FORD FUSION ENERGI 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD FUSION HYBRID 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FORD FUSION HYBRID 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
LINCOLN MKX 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
LINCOLN MKX 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
LINCOLN MKZ 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
LINCOLN MKZ 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
LINCOLN MKZ HYBRID 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
LINCOLN MKZ HYBRID 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD MUSTANG 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD MUSTANG 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
LINCOLN NAUTILUS 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
LINCOLN NAUTILUS 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
LINCOLN NAVIGATOR 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
LINCOLN NAVIGATOR 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FORD RANGER 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FORD RANGER 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD TRANSIT 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FORD TRANSIT 2020 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Related FORD Recalls

CampaignModelYearComponentSummary
EXPLORER 2025 BACK OVER PREVENTION:SOFTWARE Ford Motor Company (Ford) is recalling certain 2022-2025 Lincoln Navigator, 2...
EXPLORER 2025 BACK OVER PREVENTION:SOFTWARE Ford Motor Company (Ford) is recalling certain 2022-2025 Lincoln Navigator, 2...
EXPLORER 2025 BACK OVER PREVENTION:SOFTWARE Ford Motor Company (Ford) is recalling certain 2022-2025 Lincoln Navigator, 2...
EXPLORER 2025 ELECTRICAL SYSTEM:ADAS Ford Motor Company (Ford) is recalling certain 2022-2025 Lincoln Navigator, 2...
EXPLORER 2025 ELECTRICAL SYSTEM:ADAS Ford Motor Company (Ford) is recalling certain 2022-2025 Lincoln Navigator, 2...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized FORD dealer. Bring this bulletin ID (SSM 49283) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.