TSB: FORD C-MAX, CONTINENTAL, EDGE, ESCAPE, EXPLORER, F-150, F-250 SD, F-350 SD, F-450 SD, F-550 SD, FIESTA, FLEX, FOCUS, FUSION, MKC, MKT, MKX, MKZ, MUSTANG, NAVIGATOR, TAURUS, TRANSIT (2017–2020)

Bulletin SSM 48757 — April 22, 2020

Bulletin Details

Bulletin IDSSM 48757
ManufacturerFORD
ModelsC-MAX, CONTINENTAL, EDGE, ESCAPE, EXPLORER, F-150, F-250 SD, F-350 SD, F-450 SD, F-550 SD, FIESTA, FLEX, FOCUS, FUSION, MKC, MKT, MKX, MKZ, MUSTANG, NAVIGATOR, TAURUS, TRANSIT
Model Years2017–2020
Date IssuedApril 22, 2020
Date Added to NHTSAMay 4, 2020
ComponentELECTRICAL SYSTEM
Vehicles Affected75 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Some customers may experience a notification in the FordPass and/or LincolnWay apps that indicates their vehicle has entered "deep sleep mode". This mode is enabled due to the vehicle not being started for 14 consecutive days or battery vol

Affected Vehicles

MakeModelYearComponent
LINCOLN CONTINENTAL 2020 110000 ELECTRICAL SYSTEM
LINCOLN CONTINENTAL 2020 110000 ELECTRICAL SYSTEM
FORD EDGE 2020 110000 ELECTRICAL SYSTEM
FORD F-150 2020 110000 ELECTRICAL SYSTEM
FORD F-250 SD 2020 110000 ELECTRICAL SYSTEM
FORD F-350 SD 2020 110000 ELECTRICAL SYSTEM
FORD F-450 SD 2020 110000 ELECTRICAL SYSTEM
FORD F-550 SD 2020 110000 ELECTRICAL SYSTEM
FORD FUSION 2020 110000 ELECTRICAL SYSTEM
LINCOLN MKX 2020 110000 ELECTRICAL SYSTEM
LINCOLN MKZ 2020 110000 ELECTRICAL SYSTEM
FORD MUSTANG 2020 110000 ELECTRICAL SYSTEM
FORD TRANSIT 2020 110000 ELECTRICAL SYSTEM
LINCOLN CONTINENTAL 2019 110000 ELECTRICAL SYSTEM
FORD EDGE 2019 110000 ELECTRICAL SYSTEM
FORD ESCAPE 2019 110000 ELECTRICAL SYSTEM
FORD EXPLORER 2019 110000 ELECTRICAL SYSTEM
FORD F-150 2019 110000 ELECTRICAL SYSTEM
FORD F-250 SD 2019 110000 ELECTRICAL SYSTEM
FORD F-350 SD 2019 110000 ELECTRICAL SYSTEM
FORD F-450 SD 2019 110000 ELECTRICAL SYSTEM
FORD F-550 SD 2019 110000 ELECTRICAL SYSTEM
FORD FIESTA 2019 110000 ELECTRICAL SYSTEM
FORD FLEX 2019 110000 ELECTRICAL SYSTEM
FORD FUSION 2019 110000 ELECTRICAL SYSTEM
LINCOLN MKC 2019 110000 ELECTRICAL SYSTEM
LINCOLN MKT 2019 110000 ELECTRICAL SYSTEM
LINCOLN MKX 2019 110000 ELECTRICAL SYSTEM
LINCOLN MKZ 2019 110000 ELECTRICAL SYSTEM
FORD MUSTANG 2019 110000 ELECTRICAL SYSTEM
FORD TAURUS 2019 110000 ELECTRICAL SYSTEM
FORD TRANSIT 2019 110000 ELECTRICAL SYSTEM
FORD C-MAX 2018 110000 ELECTRICAL SYSTEM
LINCOLN CONTINENTAL 2018 110000 ELECTRICAL SYSTEM
FORD EDGE 2018 110000 ELECTRICAL SYSTEM
FORD ESCAPE 2018 110000 ELECTRICAL SYSTEM
FORD EXPLORER 2018 110000 ELECTRICAL SYSTEM
FORD F-150 2018 110000 ELECTRICAL SYSTEM
FORD F-250 SD 2018 110000 ELECTRICAL SYSTEM
FORD F-350 SD 2018 110000 ELECTRICAL SYSTEM
FORD F-450 SD 2018 110000 ELECTRICAL SYSTEM
FORD F-550 SD 2018 110000 ELECTRICAL SYSTEM
FORD FIESTA 2018 110000 ELECTRICAL SYSTEM
FORD FLEX 2018 110000 ELECTRICAL SYSTEM
FORD FOCUS 2018 110000 ELECTRICAL SYSTEM
FORD FUSION 2018 110000 ELECTRICAL SYSTEM
LINCOLN MKC 2018 110000 ELECTRICAL SYSTEM
LINCOLN MKT 2018 110000 ELECTRICAL SYSTEM
LINCOLN MKX 2018 110000 ELECTRICAL SYSTEM
LINCOLN MKZ 2018 110000 ELECTRICAL SYSTEM
FORD MUSTANG 2018 110000 ELECTRICAL SYSTEM
FORD TAURUS 2018 110000 ELECTRICAL SYSTEM
FORD TRANSIT 2018 110000 ELECTRICAL SYSTEM
FORD C-MAX 2017 110000 ELECTRICAL SYSTEM
LINCOLN CONTINENTAL 2017 110000 ELECTRICAL SYSTEM
FORD EDGE 2017 110000 ELECTRICAL SYSTEM
FORD ESCAPE 2017 110000 ELECTRICAL SYSTEM
FORD EXPLORER 2017 110000 ELECTRICAL SYSTEM
FORD F-150 2017 110000 ELECTRICAL SYSTEM
FORD F-250 SD 2017 110000 ELECTRICAL SYSTEM
FORD F-350 SD 2017 110000 ELECTRICAL SYSTEM
FORD F-450 SD 2017 110000 ELECTRICAL SYSTEM
FORD F-550 SD 2017 110000 ELECTRICAL SYSTEM
FORD FIESTA 2017 110000 ELECTRICAL SYSTEM
FORD FLEX 2017 110000 ELECTRICAL SYSTEM
FORD FOCUS 2017 110000 ELECTRICAL SYSTEM
FORD FUSION 2017 110000 ELECTRICAL SYSTEM
LINCOLN MKC 2017 110000 ELECTRICAL SYSTEM
LINCOLN MKT 2017 110000 ELECTRICAL SYSTEM
LINCOLN MKX 2017 110000 ELECTRICAL SYSTEM
LINCOLN MKZ 2017 110000 ELECTRICAL SYSTEM
FORD MUSTANG 2017 110000 ELECTRICAL SYSTEM
LINCOLN NAVIGATOR 2017 110000 ELECTRICAL SYSTEM
FORD TAURUS 2017 110000 ELECTRICAL SYSTEM
FORD TRANSIT 2017 110000 ELECTRICAL SYSTEM

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized FORD dealer. Bring this bulletin ID (SSM 48757) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.