TSB: FORD C-MAX, EDGE, ESCAPE, EXPEDITION, FIESTA, FLEX, FOCUS, FUSION, MKC, MKS, MKX, MKZ, MUSTANG, NAVIGATOR, TAURUS, TRANSIT (2016-2017)

Bulletin SSM 45917 - July 1, 2016

Bulletin Details

Bulletin IDSSM 45917
ManufacturerFORD
ModelsC-MAX, EDGE, ESCAPE, EXPEDITION, FIESTA, FLEX, FOCUS, FUSION, MKC, MKS, MKX, MKZ, MUSTANG, NAVIGATOR, TAURUS, TRANSIT
Model Years2016-2017
Date IssuedJuly 1, 2016
Date Added to NHTSAFebruary 10, 2017
ComponentELECTRICAL SYSTEM
Vehicles Affected56 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls, they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

SOME 2016-2017 VEHICLES EQUIPPED WITH SYNC 3 MAY EXPERIENCE THE FOLLOWING CONCERNS; THE GPS NOT TRACKING THE VEHICLE POSITION CORRECTLY, THE VEHICLE LOCATION ARROW ICON SPINNING IN CIRCLES ON THE NAVIGATION SCREEN OR A SPINNING COMPASS ON N

Affected Vehicles

MakeModelYearComponent
FORD C-MAX 2017 110000 ELECTRICAL SYSTEM
FORD C-MAX 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD EDGE 2017 110000 ELECTRICAL SYSTEM
FORD EDGE 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD ESCAPE 2017 110000 ELECTRICAL SYSTEM
FORD ESCAPE 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD EXPEDITION 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD EXPEDITION 2017 110000 ELECTRICAL SYSTEM
FORD FIESTA 2017 110000 ELECTRICAL SYSTEM
FORD FIESTA 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD FLEX 2017 110000 ELECTRICAL SYSTEM
FORD FLEX 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD FOCUS 2017 110000 ELECTRICAL SYSTEM
FORD FOCUS 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LINCOLN MKC 2017 110000 ELECTRICAL SYSTEM
LINCOLN MKC 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LINCOLN MKZ 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LINCOLN MKZ 2017 110000 ELECTRICAL SYSTEM
FORD MUSTANG 2017 110000 ELECTRICAL SYSTEM
FORD MUSTANG 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LINCOLN NAVIGATOR 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LINCOLN NAVIGATOR 2017 110000 ELECTRICAL SYSTEM
FORD TAURUS 2017 110000 ELECTRICAL SYSTEM
FORD TAURUS 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD TRANSIT 2017 110000 ELECTRICAL SYSTEM
FORD TRANSIT 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD C-MAX 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD C-MAX 2016 110000 ELECTRICAL SYSTEM
FORD ESCAPE 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD ESCAPE 2016 110000 ELECTRICAL SYSTEM
FORD EXPEDITION 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD EXPEDITION 2016 110000 ELECTRICAL SYSTEM
FORD FIESTA 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD FIESTA 2016 110000 ELECTRICAL SYSTEM
FORD FLEX 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD FLEX 2016 110000 ELECTRICAL SYSTEM
FORD FOCUS 2016 110000 ELECTRICAL SYSTEM
FORD FOCUS 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD FUSION 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD FUSION 2016 110000 ELECTRICAL SYSTEM
LINCOLN MKC 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LINCOLN MKC 2016 110000 ELECTRICAL SYSTEM
LINCOLN MKS 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LINCOLN MKS 2016 110000 ELECTRICAL SYSTEM
LINCOLN MKX 2016 110000 ELECTRICAL SYSTEM
LINCOLN MKX 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LINCOLN MKZ 2016 110000 ELECTRICAL SYSTEM
LINCOLN MKZ 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD MUSTANG 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD MUSTANG 2016 110000 ELECTRICAL SYSTEM
LINCOLN NAVIGATOR 2016 110000 ELECTRICAL SYSTEM
LINCOLN NAVIGATOR 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD TAURUS 2016 110000 ELECTRICAL SYSTEM
FORD TAURUS 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD TRANSIT 2016 110000 ELECTRICAL SYSTEM
FORD TRANSIT 2016 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized FORD dealer. Bring this bulletin ID (SSM 45917) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage, manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix, the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.