TSB: CHRYSLER 1500, 200, 2500, 3500, 4500, 5500, AVENGER, CALIBER, CHALLENGER, COMPASS, DURANGO, GRAND CARAVAN, GRAND CHEROKEE, LIBERTY, PATRIOT, TOWN AND COUNTRY, WRANGLER (2012)

Bulletin 08-057-12 REV. A — December 8, 2012

Bulletin Details

Bulletin ID08-057-12 REV. A
ManufacturerCHRYSLER
Models1500, 200, 2500, 3500, 4500, 5500, AVENGER, CALIBER, CHALLENGER, COMPASS, DURANGO, GRAND CARAVAN, GRAND CHEROKEE, LIBERTY, PATRIOT, TOWN AND COUNTRY, WRANGLER
Model Years2012
Date IssuedDecember 8, 2012
Date Added to NHTSAJuly 25, 2022
ComponentELECTRICAL SYSTEM:SOFTWARE
Vehicles Affected56 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

RBZ Or RHB Radio Software Enhancements This bulletin involves upgrading the software on the RBZ or RHB Radio. The customer may experience one or more of the following conditions. Digital photos loaded onto the hard drive intermittently g

Affected Vehicles

MakeModelYearComponent
RAM 1500 2012 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 1500 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 1500 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 1500 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
CHRYSLER 200 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHRYSLER 200 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
CHRYSLER 200 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHRYSLER 200 2012 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 2500 2012 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 2500 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 2500 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
RAM 2500 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 3500 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
RAM 3500 2012 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 3500 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 3500 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 4500 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 4500 2012 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 4500 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
RAM 4500 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RAM 5500 2012 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
DODGE AVENGER 2012 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
DODGE CALIBER 2012 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
DODGE CALIBER 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
DODGE CALIBER 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
DODGE CALIBER 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
DODGE CHALLENGER 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
DODGE CHALLENGER 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
DODGE CHALLENGER 2012 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
DODGE CHALLENGER 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JEEP COMPASS 2012 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
JEEP COMPASS 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JEEP COMPASS 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
JEEP COMPASS 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
DODGE DURANGO 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
DODGE DURANGO 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
DODGE DURANGO 2012 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
DODGE DURANGO 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
DODGE GRAND CARAVAN 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
DODGE GRAND CARAVAN 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
DODGE GRAND CARAVAN 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
DODGE GRAND CARAVAN 2012 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
JEEP GRAND CHEROKEE 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JEEP GRAND CHEROKEE 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JEEP GRAND CHEROKEE 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
JEEP GRAND CHEROKEE 2012 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
JEEP LIBERTY 2012 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
JEEP LIBERTY 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JEEP LIBERTY 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
JEEP LIBERTY 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JEEP PATRIOT 2012 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
CHRYSLER TOWN AND COUNTRY 2012 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
JEEP WRANGLER 2012 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
JEEP WRANGLER 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JEEP WRANGLER 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
JEEP WRANGLER 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized CHRYSLER dealer. Bring this bulletin ID (08-057-12 REV. A) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.