TSB: FCCC S2, SAF-T-LINER C2 (2017–2020)

Bulletin SF596 — March 5, 2020

Bulletin Details

Bulletin IDSF596
ManufacturerFCCC
ModelsS2, SAF-T-LINER C2
Model Years2017–2020
Date IssuedMarch 5, 2020
Date Added to NHTSAMarch 5, 2020
ComponentSTEERING
Vehicles Affected24 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Field Service Campaign for FCCC Bus Chassis Drag Link Interference. Certain vehicles may experience interference between the front spring hanger bracket and the drag link during a right-hand turn. Vehicles will be inspected to determine if

Affected Vehicles

MakeModelYearComponent
FCCC S2 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
FCCC S2 2020 350000 EQUIPMENT
FCCC S2 2020 010000 STEERING
THOMAS BUILT BUSES SAF-T-LINER C2 2020 010000 STEERING
THOMAS BUILT BUSES SAF-T-LINER C2 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
THOMAS BUILT BUSES SAF-T-LINER C2 2020 350000 EQUIPMENT
FCCC S2 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
FCCC S2 2019 350000 EQUIPMENT
FCCC S2 2019 010000 STEERING
THOMAS BUILT BUSES SAF-T-LINER C2 2019 350000 EQUIPMENT
THOMAS BUILT BUSES SAF-T-LINER C2 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
THOMAS BUILT BUSES SAF-T-LINER C2 2019 010000 STEERING
FCCC S2 2018 350000 EQUIPMENT
FCCC S2 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
FCCC S2 2018 010000 STEERING
THOMAS BUILT BUSES SAF-T-LINER C2 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
THOMAS BUILT BUSES SAF-T-LINER C2 2018 350000 EQUIPMENT
THOMAS BUILT BUSES SAF-T-LINER C2 2018 010000 STEERING
FCCC S2 2017 010000 STEERING
FCCC S2 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
FCCC S2 2017 350000 EQUIPMENT
THOMAS BUILT BUSES SAF-T-LINER C2 2017 010000 STEERING
THOMAS BUILT BUSES SAF-T-LINER C2 2017 350000 EQUIPMENT
THOMAS BUILT BUSES SAF-T-LINER C2 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY

Related FCCC Recalls

CampaignModelYearComponentSummary
MT45G 2026 STEERING:LINKAGES:TIE ROD ASSEMBLY Daimler Trucks North America, LLC (DTNA) is recalling certain 2024-2026 Weste...
MT45 2025 SERVICE BRAKES, AIR:DISC:CALIPER Daimler Trucks North America, LLC (DTNA) is recalling certain 2025 FCCC XCR, ...
XBS 2025 SERVICE BRAKES, AIR:DISC:CALIPER Daimler Trucks North America, LLC (DTNA) is recalling certain 2025 FCCC XCR, ...
MT50E 2026 SERVICE BRAKES, AIR:DISC:CALIPER Daimler Trucks North America, LLC (DTNA) is recalling certain 2025 FCCC XCR, ...
MT55G 2026 STEERING:LINKAGES:TIE ROD ASSEMBLY Daimler Trucks North America, LLC (DTNA) is recalling certain 2024-2026 Weste...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized FCCC dealer. Bring this bulletin ID (SF596) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.