TSB: DODGE DODGE, RAM 2500, RAM 3500, RAM 4500, RAM 5500 (2009)

Bulletin SB25-001-15 — May 30, 2015

Bulletin Details

Bulletin IDSB25-001-15
ManufacturerDODGE
ModelsDODGE, RAM 2500, RAM 3500, RAM 4500, RAM 5500
Model Years2009
Date IssuedMay 30, 2015
Date Added to NHTSAOctober 6, 2015
ComponentENGINE AND ENGINE COOLING:ENGINE:DIESEL
Vehicles Affected20 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

RAM: DIESEL EXHAUST FLUID (DEF) GAUGE LEVEL IS ERRATIC AND STICKS FOR LONG PERIOD OF TIME ALONG WITH MALFUNCTION INDICATOR LAMP (MIL) ILLUMINATING AND INFORMATION IS PROVIDED FOR APPROVING PROPER DIESEL EXHAUST FLUID INSIDE TANK AND REPLAC

Affected Vehicles

MakeModelYearComponent
DODGE RAM 2500 2009 061200 ENGINE AND ENGINE COOLING:ENGINE:DIESEL
DODGE RAM 2500 2009 081100 FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY
DODGE RAM 2500 2009 091200 FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
DODGE RAM 2500 2009 350000 EQUIPMENT
DODGE RAM 3500 2009 061200 ENGINE AND ENGINE COOLING:ENGINE:DIESEL
DODGE RAM 3500 2009 081100 FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY
DODGE RAM 3500 2009 091200 FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
DODGE RAM 3500 2009 350000 EQUIPMENT
DODGE RAM 4500 2009 061200 ENGINE AND ENGINE COOLING:ENGINE:DIESEL
DODGE RAM 4500 2009 081100 FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY
DODGE RAM 4500 2009 091200 FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
DODGE RAM 4500 2009 350000 EQUIPMENT
DODGE RAM 5500 2009 350000 EQUIPMENT
DODGE RAM 5500 2009 091200 FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
DODGE RAM 5500 2009 081100 FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY
DODGE RAM 5500 2009 061200 ENGINE AND ENGINE COOLING:ENGINE:DIESEL
DODGE DODGE 350000 EQUIPMENT
DODGE DODGE 091200 FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
DODGE DODGE 081100 FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY
DODGE DODGE 061200 ENGINE AND ENGINE COOLING:ENGINE:DIESEL

Related DODGE Recalls

CampaignModelYearComponentSummary
CHARGER EV 2024 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Chrysler (FCA US, LLC) is recalling certain 2024-2025 Jeep Wagoneer S and Dod...
CHARGER EV 2025 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Chrysler (FCA US, LLC) is recalling certain 2024-2025 Jeep Wagoneer S and Dod...
GRAND CARAVAN 2010 EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAI... Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express ...
GRAND CARAVAN 2011 EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAI... Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express ...
GRAND CARAVAN 2012 EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAI... Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express ...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized DODGE dealer. Bring this bulletin ID (SB25-001-15) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.