TSB: JEEP 1500, 2500, 3500, 4500, 5500, GLADIATOR, GRAND CHEROKEE, GRAND WAGONEER, PROMASTER, WAGONEER, WRANGLER (2021–2024)

Bulletin S238A000046 — September 26, 2023

Bulletin Details

Bulletin IDS238A000046
ManufacturerJEEP
Models1500, 2500, 3500, 4500, 5500, GLADIATOR, GRAND CHEROKEE, GRAND WAGONEER, PROMASTER, WAGONEER, WRANGLER
Model Years2021–2024
Date IssuedSeptember 26, 2023
Date Added to NHTSAJanuary 8, 2024
ComponentLANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
Vehicles Affected46 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Maps Over The Air (MOTA) Is Causing The Navigation App To Continuously Reboot Or Map loading Screen Shown

Affected Vehicles

MakeModelYearComponent
JEEP GLADIATOR 2024 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
JEEP GLADIATOR 2024 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
JEEP GRAND WAGONEER 2024 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
JEEP GRAND WAGONEER 2024 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
JEEP WAGONEER 2024 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
JEEP WAGONEER 2024 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
JEEP WRANGLER 2024 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
JEEP WRANGLER 2024 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 1500 2023 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
RAM 1500 2023 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 2500 2023 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
RAM 2500 2023 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 3500 2023 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
RAM 3500 2023 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 4500 2023 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 4500 2023 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
RAM 5500 2023 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 5500 2023 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
JEEP GRAND CHEROKEE 2023 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
JEEP GRAND CHEROKEE 2023 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
JEEP GRAND WAGONEER 2023 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
JEEP GRAND WAGONEER 2023 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
RAM PROMASTER 2023 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM PROMASTER 2023 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
JEEP WAGONEER 2023 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
JEEP WAGONEER 2023 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
RAM 1500 2022 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
RAM 1500 2022 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 2500 2022 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 2500 2022 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
RAM 3500 2022 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 3500 2022 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
RAM 4500 2022 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 4500 2022 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
RAM 5500 2022 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM 5500 2022 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
JEEP GRAND CHEROKEE 2022 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
JEEP GRAND CHEROKEE 2022 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
JEEP GRAND WAGONEER 2022 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
JEEP GRAND WAGONEER 2022 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
RAM PROMASTER 2022 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
RAM PROMASTER 2022 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
JEEP WAGONEER 2022 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
JEEP WAGONEER 2022 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
JEEP GRAND CHEROKEE 2021 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
JEEP GRAND CHEROKEE 2021 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE

Related JEEP Recalls

CampaignModelYearComponentSummary
WRANGLER 2024 BACK OVER PREVENTION: SENSING SYSTEM:... Chrysler (FCA US, LLC) is recalling certain 2019 and 2023 Chrysler Pacifica, ...
WRANGLER 2025 BACK OVER PREVENTION: SENSING SYSTEM:... Chrysler (FCA US, LLC) is recalling certain 2019 and 2023 Chrysler Pacifica, ...
GRAND CHEROKEE 2025 AIR BAGS: AIR BAG/RESTRAINT CONTROL M... Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee and...
GRAND CHEROKEE 2024 AIR BAGS: AIR BAG/RESTRAINT CONTROL M... Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee and...
GRAND CHEROKEE 2023 AIR BAGS: AIR BAG/RESTRAINT CONTROL M... Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee and...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized JEEP dealer. Bring this bulletin ID (S238A000046) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.