TSB: CHRYSLER 1500, 2500, 300, 3500, 4500, 5500, CHALLENGER, CHARGER, CHEROKEE, COMPASS, DURANGO, GLADIATOR, GRAND CHEROKEE, PACIFICA, RENEGADE, VOYAGER, WRANGLER (2018–2023)

Bulletin S238A000024 — May 18, 2023

Bulletin Details

Bulletin IDS238A000024
ManufacturerCHRYSLER
Models1500, 2500, 300, 3500, 4500, 5500, CHALLENGER, CHARGER, CHEROKEE, COMPASS, DURANGO, GLADIATOR, GRAND CHEROKEE, PACIFICA, RENEGADE, VOYAGER, WRANGLER
Model Years2018–2023
Date IssuedMay 18, 2023
Date Added to NHTSAJuly 31, 2023
ComponentEQUIPMENT:ELECTRICAL:INFOTAINMENT
Vehicles Affected158 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

SOS, Assistance Calls Not Successful After Radio Replacement or Radio Software Update

Affected Vehicles

MakeModelYearComponent
RAM 1500 2023 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
RAM 1500 2023 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
CHRYSLER 300 2023 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
CHRYSLER 300 2023 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
DODGE CHALLENGER 2023 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
DODGE CHALLENGER 2023 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
DODGE CHARGER 2023 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
DODGE CHARGER 2023 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP CHEROKEE 2023 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP CHEROKEE 2023 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP GLADIATOR 2023 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP GLADIATOR 2023 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP RENEGADE 2023 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP RENEGADE 2023 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
CHRYSLER VOYAGER 2023 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
CHRYSLER VOYAGER 2023 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP WRANGLER 2023 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP WRANGLER 2023 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
RAM 1500 2022 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
RAM 1500 2022 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
CHRYSLER 300 2022 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
CHRYSLER 300 2022 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
DODGE CHALLENGER 2022 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
DODGE CHALLENGER 2022 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
DODGE CHARGER 2022 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
DODGE CHARGER 2022 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP CHEROKEE 2022 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP CHEROKEE 2022 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP GLADIATOR 2022 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP GLADIATOR 2022 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP GRAND CHEROKEE 2022 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP GRAND CHEROKEE 2022 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP RENEGADE 2022 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP RENEGADE 2022 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
CHRYSLER VOYAGER 2022 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
CHRYSLER VOYAGER 2022 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP WRANGLER 2022 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP WRANGLER 2022 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
RAM 1500 2021 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
RAM 1500 2021 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
RAM 2500 2021 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
RAM 2500 2021 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
CHRYSLER 300 2021 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
CHRYSLER 300 2021 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
RAM 3500 2021 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
RAM 3500 2021 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
RAM 4500 2021 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
RAM 4500 2021 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
RAM 5500 2021 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
RAM 5500 2021 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
DODGE CHALLENGER 2021 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
DODGE CHALLENGER 2021 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
DODGE CHARGER 2021 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
DODGE CHARGER 2021 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP CHEROKEE 2021 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP CHEROKEE 2021 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP COMPASS 2021 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP COMPASS 2021 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP GLADIATOR 2021 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP GLADIATOR 2021 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP GRAND CHEROKEE 2021 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP GRAND CHEROKEE 2021 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP RENEGADE 2021 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP RENEGADE 2021 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
CHRYSLER VOYAGER 2021 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
CHRYSLER VOYAGER 2021 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP WRANGLER 2021 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP WRANGLER 2021 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
RAM 1500 2020 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
RAM 1500 2020 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
RAM 2500 2020 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
RAM 2500 2020 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
CHRYSLER 300 2020 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
CHRYSLER 300 2020 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
RAM 3500 2020 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
RAM 3500 2020 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
RAM 4500 2020 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
RAM 4500 2020 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
RAM 5500 2020 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
RAM 5500 2020 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
DODGE CHALLENGER 2020 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
DODGE CHALLENGER 2020 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
DODGE CHARGER 2020 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
DODGE CHARGER 2020 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP CHEROKEE 2020 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP CHEROKEE 2020 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP COMPASS 2020 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP COMPASS 2020 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
DODGE DURANGO 2020 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
DODGE DURANGO 2020 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP GLADIATOR 2020 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP GLADIATOR 2020 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP GRAND CHEROKEE 2020 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP GRAND CHEROKEE 2020 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
CHRYSLER PACIFICA 2020 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
CHRYSLER PACIFICA 2020 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP RENEGADE 2020 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP RENEGADE 2020 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
CHRYSLER VOYAGER 2020 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
CHRYSLER VOYAGER 2020 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP WRANGLER 2020 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP WRANGLER 2020 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
RAM 1500 2019 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
RAM 1500 2019 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
RAM 2500 2019 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
RAM 2500 2019 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
CHRYSLER 300 2019 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
CHRYSLER 300 2019 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
RAM 3500 2019 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
RAM 3500 2019 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
RAM 4500 2019 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
RAM 4500 2019 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
RAM 5500 2019 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
RAM 5500 2019 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
DODGE CHALLENGER 2019 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
DODGE CHALLENGER 2019 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
DODGE CHARGER 2019 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
DODGE CHARGER 2019 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP CHEROKEE 2019 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP CHEROKEE 2019 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP COMPASS 2019 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP COMPASS 2019 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
DODGE DURANGO 2019 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
DODGE DURANGO 2019 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP GRAND CHEROKEE 2019 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP GRAND CHEROKEE 2019 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
CHRYSLER PACIFICA 2019 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
CHRYSLER PACIFICA 2019 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP RENEGADE 2019 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP RENEGADE 2019 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP WRANGLER 2019 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP WRANGLER 2019 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
RAM 2500 2018 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
RAM 2500 2018 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
CHRYSLER 300 2018 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
CHRYSLER 300 2018 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
RAM 3500 2018 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
RAM 3500 2018 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
RAM 4500 2018 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
RAM 4500 2018 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
RAM 5500 2018 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
RAM 5500 2018 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
DODGE CHALLENGER 2018 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
DODGE CHALLENGER 2018 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
DODGE CHARGER 2018 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
DODGE CHARGER 2018 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP COMPASS 2018 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP COMPASS 2018 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
DODGE DURANGO 2018 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
DODGE DURANGO 2018 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP GRAND CHEROKEE 2018 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP GRAND CHEROKEE 2018 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
CHRYSLER PACIFICA 2018 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
CHRYSLER PACIFICA 2018 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP RENEGADE 2018 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP RENEGADE 2018 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
JEEP WRANGLER 2018 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
JEEP WRANGLER 2018 353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

Related CHRYSLER Recalls

CampaignModelYearComponentSummary
PACIFICA 2023 BACK OVER PREVENTION: SENSING SYSTEM:... Chrysler (FCA US, LLC) is recalling certain 2019 and 2023 Chrysler Pacifica, ...
PACIFICA 2019 BACK OVER PREVENTION: SENSING SYSTEM:... Chrysler (FCA US, LLC) is recalling certain 2019 and 2023 Chrysler Pacifica, ...
PACIFICA 2023 EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAI... Braun Corporation (Braun) is recalling certain 2023-2026 Chrysler Pacifica ve...
PACIFICA 2024 EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAI... Braun Corporation (Braun) is recalling certain 2023-2026 Chrysler Pacifica ve...
PACIFICA 2025 EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAI... Braun Corporation (Braun) is recalling certain 2023-2026 Chrysler Pacifica ve...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized CHRYSLER dealer. Bring this bulletin ID (S238A000024) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.