TSB: CHRYSLER 1500, 2500, 3500, 4500, 5500, GRAND CHEROKEE 4XE, GRAND WAGONEER, PACIFICA, VOYAGER (2022)
Bulletin S2208000061 — March 4, 2022
Bulletin Details
| Bulletin ID | S2208000061 |
| Manufacturer | CHRYSLER |
| Models | 1500, 2500, 3500, 4500, 5500, GRAND CHEROKEE 4XE, GRAND WAGONEER, PACIFICA, VOYAGER |
| Model Years | 2022 |
| Date Issued | March 4, 2022 |
| Date Added to NHTSA | January 9, 2023 |
| Component | ELECTRICAL SYSTEM:SOFTWARE |
| Vehicles Affected | 61 combinations |
What is a TSB?
A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.
If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.
Summary
Navigation Crashes, Freezes, Or displays ?Loading? Message
Affected Vehicles
| Make | Model | Year | Component |
|---|---|---|---|
| RAM | 1500 | 2022 | 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) |
| RAM | 1500 | 2022 | 350000 EQUIPMENT |
| RAM | 1500 | 2022 | 284100 BACK OVER PREVENTION:DISPLAY FUNCTION |
| RAM | 1500 | 2022 | 118000 ELECTRICAL SYSTEM:SOFTWARE |
| RAM | 1500 | 2022 | 980000 UNKNOWN OR OTHER |
| RAM | 1500 | 2022 | 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) |
| RAM | 1500 | 2022 | 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE |
| RAM | 2500 | 2022 | 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) |
| RAM | 2500 | 2022 | 284100 BACK OVER PREVENTION:DISPLAY FUNCTION |
| RAM | 2500 | 2022 | 118000 ELECTRICAL SYSTEM:SOFTWARE |
| RAM | 2500 | 2022 | 980000 UNKNOWN OR OTHER |
| RAM | 2500 | 2022 | 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) |
| RAM | 2500 | 2022 | 350000 EQUIPMENT |
| RAM | 2500 | 2022 | 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE |
| RAM | 3500 | 2022 | 284100 BACK OVER PREVENTION:DISPLAY FUNCTION |
| RAM | 3500 | 2022 | 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) |
| RAM | 3500 | 2022 | 350000 EQUIPMENT |
| RAM | 3500 | 2022 | 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE |
| RAM | 3500 | 2022 | 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) |
| RAM | 3500 | 2022 | 980000 UNKNOWN OR OTHER |
| RAM | 3500 | 2022 | 118000 ELECTRICAL SYSTEM:SOFTWARE |
| RAM | 4500 | 2022 | 350000 EQUIPMENT |
| RAM | 4500 | 2022 | 284100 BACK OVER PREVENTION:DISPLAY FUNCTION |
| RAM | 4500 | 2022 | 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE |
| RAM | 4500 | 2022 | 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) |
| RAM | 4500 | 2022 | 980000 UNKNOWN OR OTHER |
| RAM | 4500 | 2022 | 118000 ELECTRICAL SYSTEM:SOFTWARE |
| RAM | 4500 | 2022 | 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) |
| RAM | 5500 | 2022 | 118000 ELECTRICAL SYSTEM:SOFTWARE |
| RAM | 5500 | 2022 | 284100 BACK OVER PREVENTION:DISPLAY FUNCTION |
| RAM | 5500 | 2022 | 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE |
| RAM | 5500 | 2022 | 350000 EQUIPMENT |
| RAM | 5500 | 2022 | 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) |
| RAM | 5500 | 2022 | 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) |
| RAM | 5500 | 2022 | 980000 UNKNOWN OR OTHER |
| JEEP | GRAND CHEROKEE 4XE | 2022 | 350000 EQUIPMENT |
| JEEP | GRAND CHEROKEE 4XE | 2022 | 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE |
| JEEP | GRAND CHEROKEE 4XE | 2022 | 284100 BACK OVER PREVENTION:DISPLAY FUNCTION |
| JEEP | GRAND CHEROKEE 4XE | 2022 | 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) |
| JEEP | GRAND CHEROKEE 4XE | 2022 | 118000 ELECTRICAL SYSTEM:SOFTWARE |
| JEEP | GRAND CHEROKEE 4XE | 2022 | 980000 UNKNOWN OR OTHER |
| JEEP | GRAND CHEROKEE 4XE | 2022 | 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) |
| JEEP | GRAND WAGONEER | 2022 | 118000 ELECTRICAL SYSTEM:SOFTWARE |
| JEEP | GRAND WAGONEER | 2022 | 980000 UNKNOWN OR OTHER |
| JEEP | GRAND WAGONEER | 2022 | 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) |
| JEEP | GRAND WAGONEER | 2022 | 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE |
| JEEP | GRAND WAGONEER | 2022 | 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) |
| JEEP | GRAND WAGONEER | 2022 | 284100 BACK OVER PREVENTION:DISPLAY FUNCTION |
| JEEP | GRAND WAGONEER | 2022 | 350000 EQUIPMENT |
| CHRYSLER | PACIFICA | 2022 | 980000 UNKNOWN OR OTHER |
| CHRYSLER | PACIFICA | 2022 | 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE |
| CHRYSLER | PACIFICA | 2022 | 118000 ELECTRICAL SYSTEM:SOFTWARE |
| CHRYSLER | PACIFICA | 2022 | 350000 EQUIPMENT |
| CHRYSLER | PACIFICA | 2022 | 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) |
| CHRYSLER | PACIFICA | 2022 | 284100 BACK OVER PREVENTION:DISPLAY FUNCTION |
| CHRYSLER | PACIFICA | 2022 | 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) |
| CHRYSLER | VOYAGER | 2022 | 980000 UNKNOWN OR OTHER |
| CHRYSLER | VOYAGER | 2022 | 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) |
| CHRYSLER | VOYAGER | 2022 | 284100 BACK OVER PREVENTION:DISPLAY FUNCTION |
| CHRYSLER | VOYAGER | 2022 | 274300 LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE |
| CHRYSLER | VOYAGER | 2022 | 118000 ELECTRICAL SYSTEM:SOFTWARE |
Related CHRYSLER Recalls
What Should You Do?
If your vehicle is affected by this TSB, contact your authorized CHRYSLER dealer. Bring this bulletin ID (S2208000061) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.
Frequently Asked Questions
A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.
If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.
Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.
This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.