TSB: RAM 1500 (2009–2021)

Bulletin S2123000011 — February 20, 2021

Bulletin Details

Bulletin IDS2123000011
ManufacturerRAM
Models1500
Model Years2009–2021
Date IssuedFebruary 20, 2021
Date Added to NHTSASeptember 26, 2022
ComponentVISIBILITY:WINDSHIELD
Vehicles Affected52 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Rattle Tapping Fluttering Noise From A Pillar Or Dash Driving At Highway Speeds

Affected Vehicles

MakeModelYearComponent
RAM 1500 2021 280000 BACK OVER PREVENTION
RAM 1500 2021 131100 VISIBILITY:WINDSHIELD:CRITICAL FASTENERS
RAM 1500 2021 350000 EQUIPMENT
RAM 1500 2021 131000 VISIBILITY:WINDSHIELD
RAM 1500 2020 280000 BACK OVER PREVENTION
RAM 1500 2020 131100 VISIBILITY:WINDSHIELD:CRITICAL FASTENERS
RAM 1500 2020 350000 EQUIPMENT
RAM 1500 2020 131000 VISIBILITY:WINDSHIELD
RAM 1500 2019 350000 EQUIPMENT
RAM 1500 2019 280000 BACK OVER PREVENTION
RAM 1500 2019 131000 VISIBILITY:WINDSHIELD
RAM 1500 2019 131100 VISIBILITY:WINDSHIELD:CRITICAL FASTENERS
RAM 1500 2018 131100 VISIBILITY:WINDSHIELD:CRITICAL FASTENERS
RAM 1500 2018 350000 EQUIPMENT
RAM 1500 2018 131000 VISIBILITY:WINDSHIELD
RAM 1500 2018 280000 BACK OVER PREVENTION
RAM 1500 2017 350000 EQUIPMENT
RAM 1500 2017 280000 BACK OVER PREVENTION
RAM 1500 2017 131100 VISIBILITY:WINDSHIELD:CRITICAL FASTENERS
RAM 1500 2017 131000 VISIBILITY:WINDSHIELD
RAM 1500 2016 350000 EQUIPMENT
RAM 1500 2016 131100 VISIBILITY:WINDSHIELD:CRITICAL FASTENERS
RAM 1500 2016 131000 VISIBILITY:WINDSHIELD
RAM 1500 2016 280000 BACK OVER PREVENTION
RAM 1500 2015 280000 BACK OVER PREVENTION
RAM 1500 2015 131000 VISIBILITY:WINDSHIELD
RAM 1500 2015 350000 EQUIPMENT
RAM 1500 2015 131100 VISIBILITY:WINDSHIELD:CRITICAL FASTENERS
RAM 1500 2014 131100 VISIBILITY:WINDSHIELD:CRITICAL FASTENERS
RAM 1500 2014 350000 EQUIPMENT
RAM 1500 2014 131000 VISIBILITY:WINDSHIELD
RAM 1500 2014 280000 BACK OVER PREVENTION
RAM 1500 2013 131100 VISIBILITY:WINDSHIELD:CRITICAL FASTENERS
RAM 1500 2013 350000 EQUIPMENT
RAM 1500 2013 131000 VISIBILITY:WINDSHIELD
RAM 1500 2013 280000 BACK OVER PREVENTION
RAM 1500 2012 131000 VISIBILITY:WINDSHIELD
RAM 1500 2012 280000 BACK OVER PREVENTION
RAM 1500 2012 350000 EQUIPMENT
RAM 1500 2012 131100 VISIBILITY:WINDSHIELD:CRITICAL FASTENERS
RAM 1500 2011 131000 VISIBILITY:WINDSHIELD
RAM 1500 2011 350000 EQUIPMENT
RAM 1500 2011 280000 BACK OVER PREVENTION
RAM 1500 2011 131100 VISIBILITY:WINDSHIELD:CRITICAL FASTENERS
RAM 1500 2010 350000 EQUIPMENT
RAM 1500 2010 280000 BACK OVER PREVENTION
RAM 1500 2010 131100 VISIBILITY:WINDSHIELD:CRITICAL FASTENERS
RAM 1500 2010 131000 VISIBILITY:WINDSHIELD
RAM 1500 2009 131100 VISIBILITY:WINDSHIELD:CRITICAL FASTENERS
RAM 1500 2009 280000 BACK OVER PREVENTION
RAM 1500 2009 350000 EQUIPMENT
RAM 1500 2009 131000 VISIBILITY:WINDSHIELD

Related RAM Recalls

CampaignModelYearComponentSummary
1500 2024 BACK OVER PREVENTION: SENSING SYSTEM:... Chrysler (FCA US, LLC) is recalling certain 2019 and 2023 Chrysler Pacifica, ...
2500 2024 BACK OVER PREVENTION: SENSING SYSTEM:... Chrysler (FCA US, LLC) is recalling certain 2019 and 2023 Chrysler Pacifica, ...
2500 2023 POWER TRAIN:AUTOMATIC TRANSMISSION:CO... Chryser (FCA US LLC) is recalling certain 2023-2026 Ram 2500 Pick up trucks. ...
2500 2024 POWER TRAIN:AUTOMATIC TRANSMISSION:CO... Chryser (FCA US LLC) is recalling certain 2023-2026 Ram 2500 Pick up trucks. ...
2500 2026 POWER TRAIN:AUTOMATIC TRANSMISSION:CO... Chryser (FCA US LLC) is recalling certain 2023-2026 Ram 2500 Pick up trucks. ...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized RAM dealer. Bring this bulletin ID (S2123000011) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.