TSB: CHRYSLER 1500, CHEROKEE, PACIFICA, WRANGLER (2017–2021)

Bulletin S1808000233 Rev. — February 4, 2021

Bulletin Details

Bulletin IDS1808000233 Rev.
ManufacturerCHRYSLER
Models1500, CHEROKEE, PACIFICA, WRANGLER
Model Years2017–2021
Date IssuedFebruary 4, 2021
Date Added to NHTSAMarch 15, 2021
ComponentSTRUCTURE:BODY:DOOR
Vehicles Affected27 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

The Passive Entry Door Handle Does Not Unlock The Door And B25A3-00 Or B25A4-00 May Be Active

Affected Vehicles

MakeModelYearComponent
RAM 1500 2021 171300 LATCHES/LOCKS/LINKAGES:DOORS:LATCH PLATE
RAM 1500 2021 350000 EQUIPMENT
RAM 1500 2021 162300 STRUCTURE:BODY:DOOR
RAM 1500 2020 171300 LATCHES/LOCKS/LINKAGES:DOORS:LATCH PLATE
RAM 1500 2020 350000 EQUIPMENT
RAM 1500 2020 162300 STRUCTURE:BODY:DOOR
RAM 1500 2019 171300 LATCHES/LOCKS/LINKAGES:DOORS:LATCH PLATE
RAM 1500 2019 350000 EQUIPMENT
RAM 1500 2019 162300 STRUCTURE:BODY:DOOR
JEEP CHEROKEE 2019 162300 STRUCTURE:BODY:DOOR
JEEP CHEROKEE 2019 350000 EQUIPMENT
JEEP CHEROKEE 2019 171300 LATCHES/LOCKS/LINKAGES:DOORS:LATCH PLATE
CHRYSLER PACIFICA 2019 171300 LATCHES/LOCKS/LINKAGES:DOORS:LATCH PLATE
CHRYSLER PACIFICA 2019 350000 EQUIPMENT
CHRYSLER PACIFICA 2019 162300 STRUCTURE:BODY:DOOR
JEEP WRANGLER 2019 162300 STRUCTURE:BODY:DOOR
JEEP WRANGLER 2019 350000 EQUIPMENT
JEEP WRANGLER 2019 171300 LATCHES/LOCKS/LINKAGES:DOORS:LATCH PLATE
CHRYSLER PACIFICA 2018 162300 STRUCTURE:BODY:DOOR
CHRYSLER PACIFICA 2018 350000 EQUIPMENT
CHRYSLER PACIFICA 2018 171300 LATCHES/LOCKS/LINKAGES:DOORS:LATCH PLATE
JEEP WRANGLER 2018 350000 EQUIPMENT
JEEP WRANGLER 2018 171300 LATCHES/LOCKS/LINKAGES:DOORS:LATCH PLATE
JEEP WRANGLER 2018 162300 STRUCTURE:BODY:DOOR
CHRYSLER PACIFICA 2017 171300 LATCHES/LOCKS/LINKAGES:DOORS:LATCH PLATE
CHRYSLER PACIFICA 2017 350000 EQUIPMENT
CHRYSLER PACIFICA 2017 162300 STRUCTURE:BODY:DOOR

Related CHRYSLER Recalls

CampaignModelYearComponentSummary
PACIFICA 2023 BACK OVER PREVENTION: SENSING SYSTEM:... Chrysler (FCA US, LLC) is recalling certain 2019 and 2023 Chrysler Pacifica, ...
PACIFICA 2019 BACK OVER PREVENTION: SENSING SYSTEM:... Chrysler (FCA US, LLC) is recalling certain 2019 and 2023 Chrysler Pacifica, ...
PACIFICA 2023 EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAI... Braun Corporation (Braun) is recalling certain 2023-2026 Chrysler Pacifica ve...
PACIFICA 2024 EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAI... Braun Corporation (Braun) is recalling certain 2023-2026 Chrysler Pacifica ve...
PACIFICA 2025 EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAI... Braun Corporation (Braun) is recalling certain 2023-2026 Chrysler Pacifica ve...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized CHRYSLER dealer. Bring this bulletin ID (S1808000233 Rev.) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.