TSB: JEEP CHEROKEE, COMPASS, GLADIATOR, GRAND CHEROKEE, PATRIOT, RENEGADE, WRANGLER (2014–2023)

Bulletin S1721000016 — June 5, 2020

Bulletin Details

Bulletin IDS1721000016
ManufacturerJEEP
ModelsCHEROKEE, COMPASS, GLADIATOR, GRAND CHEROKEE, PATRIOT, RENEGADE, WRANGLER
Model Years2014–2023
Date IssuedJune 5, 2020
Date Added to NHTSADecember 18, 2023
ComponentENGINE AND ENGINE COOLING
Vehicles Affected75 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Service 4wd Light On, AWD System Service Required Message Illuminated. Diagnostic Trouble Code (DTC) C14A7-97 PTU Motor Component Or System Operation Obstructed Or Blocked, Set.

Affected Vehicles

MakeModelYearComponent
JEEP CHEROKEE 2023 140000 AIR BAGS
JEEP CHEROKEE 2023 060000 ENGINE AND ENGINE COOLING
JEEP CHEROKEE 2022 140000 AIR BAGS
JEEP CHEROKEE 2022 060000 ENGINE AND ENGINE COOLING
JEEP CHEROKEE 2021 140000 AIR BAGS
JEEP CHEROKEE 2021 060000 ENGINE AND ENGINE COOLING
JEEP CHEROKEE 2020 140000 AIR BAGS
JEEP CHEROKEE 2020 060000 ENGINE AND ENGINE COOLING
JEEP CHEROKEE 2020 100000 POWER TRAIN
JEEP CHEROKEE 2020 110000 ELECTRICAL SYSTEM
JEEP CHEROKEE 2020 350000 EQUIPMENT
JEEP COMPASS 2020 100000 POWER TRAIN
JEEP GLADIATOR 2020 100000 POWER TRAIN
JEEP GRAND CHEROKEE 2020 100000 POWER TRAIN
JEEP RENEGADE 2020 100000 POWER TRAIN
JEEP WRANGLER 2020 100000 POWER TRAIN
JEEP CHEROKEE 2019 060000 ENGINE AND ENGINE COOLING
JEEP CHEROKEE 2019 350000 EQUIPMENT
JEEP CHEROKEE 2019 110000 ELECTRICAL SYSTEM
JEEP CHEROKEE 2019 100000 POWER TRAIN
JEEP CHEROKEE 2019 140000 AIR BAGS
JEEP COMPASS 2019 100000 POWER TRAIN
JEEP GLADIATOR 2019 100000 POWER TRAIN
JEEP GRAND CHEROKEE 2019 100000 POWER TRAIN
JEEP RENEGADE 2019 100000 POWER TRAIN
JEEP WRANGLER 2019 100000 POWER TRAIN
JEEP CHEROKEE 2018 060000 ENGINE AND ENGINE COOLING
JEEP CHEROKEE 2018 140000 AIR BAGS
JEEP CHEROKEE 2018 100000 POWER TRAIN
JEEP CHEROKEE 2018 350000 EQUIPMENT
JEEP CHEROKEE 2018 110000 ELECTRICAL SYSTEM
JEEP COMPASS 2018 100000 POWER TRAIN
JEEP GRAND CHEROKEE 2018 100000 POWER TRAIN
JEEP PATRIOT 2018 100000 POWER TRAIN
JEEP RENEGADE 2018 100000 POWER TRAIN
JEEP WRANGLER 2018 100000 POWER TRAIN
JEEP CHEROKEE 2017 100000 POWER TRAIN
JEEP CHEROKEE 2017 350000 EQUIPMENT
JEEP CHEROKEE 2017 110000 ELECTRICAL SYSTEM
JEEP CHEROKEE 2017 140000 AIR BAGS
JEEP CHEROKEE 2017 060000 ENGINE AND ENGINE COOLING
JEEP COMPASS 2017 100000 POWER TRAIN
JEEP GRAND CHEROKEE 2017 100000 POWER TRAIN
JEEP PATRIOT 2017 100000 POWER TRAIN
JEEP RENEGADE 2017 100000 POWER TRAIN
JEEP WRANGLER 2017 100000 POWER TRAIN
JEEP CHEROKEE 2016 140000 AIR BAGS
JEEP CHEROKEE 2016 060000 ENGINE AND ENGINE COOLING
JEEP CHEROKEE 2016 100000 POWER TRAIN
JEEP CHEROKEE 2016 350000 EQUIPMENT
JEEP CHEROKEE 2016 110000 ELECTRICAL SYSTEM
JEEP COMPASS 2016 100000 POWER TRAIN
JEEP GRAND CHEROKEE 2016 100000 POWER TRAIN
JEEP PATRIOT 2016 100000 POWER TRAIN
JEEP RENEGADE 2016 100000 POWER TRAIN
JEEP WRANGLER 2016 100000 POWER TRAIN
JEEP CHEROKEE 2015 110000 ELECTRICAL SYSTEM
JEEP CHEROKEE 2015 060000 ENGINE AND ENGINE COOLING
JEEP CHEROKEE 2015 140000 AIR BAGS
JEEP CHEROKEE 2015 350000 EQUIPMENT
JEEP CHEROKEE 2015 100000 POWER TRAIN
JEEP COMPASS 2015 100000 POWER TRAIN
JEEP GRAND CHEROKEE 2015 100000 POWER TRAIN
JEEP PATRIOT 2015 100000 POWER TRAIN
JEEP RENEGADE 2015 100000 POWER TRAIN
JEEP WRANGLER 2015 100000 POWER TRAIN
JEEP CHEROKEE 2014 100000 POWER TRAIN
JEEP CHEROKEE 2014 350000 EQUIPMENT
JEEP CHEROKEE 2014 110000 ELECTRICAL SYSTEM
JEEP CHEROKEE 2014 140000 AIR BAGS
JEEP CHEROKEE 2014 060000 ENGINE AND ENGINE COOLING
JEEP COMPASS 2014 100000 POWER TRAIN
JEEP GRAND CHEROKEE 2014 100000 POWER TRAIN
JEEP PATRIOT 2014 100000 POWER TRAIN
JEEP WRANGLER 2014 100000 POWER TRAIN

Related JEEP Recalls

CampaignModelYearComponentSummary
WAGONEER S 2024 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Chrysler (FCA US, LLC) is recalling certain 2024-2025 Jeep Wagoneer S and Dod...
WAGONEER S 2025 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Chrysler (FCA US, LLC) is recalling certain 2024-2025 Jeep Wagoneer S and Dod...
CHEROKEE 2026 SERVICE BRAKES, HYDRAULIC:ANTILOCK/TR... Chrysler (FCA US, LLC) is recalling certain 2026 Jeep Cherokee vehicles. The ...
CHEROKEE 2026 ELECTRONIC STABILITY CONTROL (ESC) Chrysler (FCA US, LLC) is recalling certain 2026 Jeep Cherokee vehicles. The ...
WRANGLER 2026 CHILD SEAT:VEHICLE TETHER ANCHOR Chrysler (FCA US, LLC) is recalling certain 2026 Jeep Wrangler vehicles. The ...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized JEEP dealer. Bring this bulletin ID (S1721000016) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.