TSB: ROLLS-ROYCE PHANTOM (2003–2021)

Bulletin RRA08202004UC — August 1, 2020

Bulletin Details

Bulletin IDRRA08202004UC
ManufacturerROLLS-ROYCE
ModelsPHANTOM
Model Years2003–2021
Date IssuedAugust 1, 2020
Date Added to NHTSASeptember 14, 2020
ComponentSUSPENSION
Vehicles Affected15 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Certain vehicles may have an issue concerning front air struts. Bellows of the air struts were incorrectly assembled at the supplier which could result in a potential leak from the strut.

Affected Vehicles

MakeModelYearComponent
ROLLS-ROYCE PHANTOM 2021 020000 SUSPENSION
ROLLS-ROYCE PHANTOM 2020 020000 SUSPENSION
ROLLS-ROYCE PHANTOM 2019 020000 SUSPENSION
ROLLS-ROYCE PHANTOM 2018 020000 SUSPENSION
ROLLS-ROYCE PHANTOM 2017 020000 SUSPENSION
ROLLS-ROYCE PHANTOM 2016 020000 SUSPENSION
ROLLS-ROYCE PHANTOM 2015 020000 SUSPENSION
ROLLS-ROYCE PHANTOM 2010 020000 SUSPENSION
ROLLS-ROYCE PHANTOM 2009 020000 SUSPENSION
ROLLS-ROYCE PHANTOM 2008 020000 SUSPENSION
ROLLS-ROYCE PHANTOM 2007 020000 SUSPENSION
ROLLS-ROYCE PHANTOM 2006 020000 SUSPENSION
ROLLS-ROYCE PHANTOM 2005 020000 SUSPENSION
ROLLS-ROYCE PHANTOM 2004 020000 SUSPENSION
ROLLS-ROYCE PHANTOM 2003 020000 SUSPENSION

Related ROLLS-ROYCE Recalls

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CULLINAN 2024 SEAT BELTS:CRITICAL FASTENERS BMW of North America, LLC (Rolls-Royce) is recalling certain 2020-2026 Rolls-...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized ROLLS-ROYCE dealer. Bring this bulletin ID (RRA08202004UC) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.