TSB: ROLLS-ROYCE CULLINAN, GHOST, PHANTOM (2003-2021)

Bulletin RR65537732 - May 1, 2021

Bulletin Details

Bulletin IDRR65537732
ManufacturerROLLS-ROYCE
ModelsCULLINAN, GHOST, PHANTOM
Model Years2003-2021
Date IssuedMay 1, 2021
Date Added to NHTSAAugust 23, 2021
ComponentENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Vehicles Affected42 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls, they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

The engine oil level has not been determined for a long time. Please measure engine oil level. The check control message (ID 961) can occur on a new vehicle even with very low usage or relatively low operating hours.

Affected Vehicles

MakeModelYearComponent
ROLLS-ROYCE CULLINAN 2021 061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
ROLLS-ROYCE CULLINAN 2021 350000 EQUIPMENT
ROLLS-ROYCE GHOST 2021 061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
ROLLS-ROYCE GHOST 2021 350000 EQUIPMENT
ROLLS-ROYCE PHANTOM 2021 061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
ROLLS-ROYCE PHANTOM 2021 350000 EQUIPMENT
ROLLS-ROYCE CULLINAN 2020 061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
ROLLS-ROYCE CULLINAN 2020 350000 EQUIPMENT
ROLLS-ROYCE GHOST 2020 061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
ROLLS-ROYCE GHOST 2020 350000 EQUIPMENT
ROLLS-ROYCE CULLINAN 2019 061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
ROLLS-ROYCE CULLINAN 2019 350000 EQUIPMENT
ROLLS-ROYCE GHOST 2018 061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
ROLLS-ROYCE GHOST 2018 350000 EQUIPMENT
ROLLS-ROYCE GHOST 2017 061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
ROLLS-ROYCE GHOST 2017 350000 EQUIPMENT
ROLLS-ROYCE GHOST 2015 061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
ROLLS-ROYCE GHOST 2015 350000 EQUIPMENT
ROLLS-ROYCE PHANTOM 2013 350000 EQUIPMENT
ROLLS-ROYCE PHANTOM 2013 061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
ROLLS-ROYCE GHOST 2012 061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
ROLLS-ROYCE GHOST 2012 350000 EQUIPMENT
ROLLS-ROYCE GHOST 2011 350000 EQUIPMENT
ROLLS-ROYCE GHOST 2011 061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
ROLLS-ROYCE GHOST 2010 061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
ROLLS-ROYCE GHOST 2010 350000 EQUIPMENT
ROLLS-ROYCE PHANTOM 2010 061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
ROLLS-ROYCE PHANTOM 2010 350000 EQUIPMENT
ROLLS-ROYCE PHANTOM 2009 061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
ROLLS-ROYCE PHANTOM 2009 350000 EQUIPMENT
ROLLS-ROYCE PHANTOM 2008 061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
ROLLS-ROYCE PHANTOM 2008 350000 EQUIPMENT
ROLLS-ROYCE PHANTOM 2006 061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
ROLLS-ROYCE PHANTOM 2006 350000 EQUIPMENT
ROLLS-ROYCE PHANTOM 2005 350000 EQUIPMENT
ROLLS-ROYCE PHANTOM 2005 061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
ROLLS-ROYCE PHANTOM 2004 061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
ROLLS-ROYCE PHANTOM 2004 350000 EQUIPMENT
ROLLS-ROYCE PHANTOM 2003 350000 EQUIPMENT
ROLLS-ROYCE PHANTOM 2003 061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized ROLLS-ROYCE dealer. Bring this bulletin ID (RR65537732) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage, manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix, the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.