TSB: CHEVROLET SIERRA 1500, SIERRA 2500, SIERRA 3500, SILVERADO 1500, SILVERADO 2500, SILVERADO 3500, SILVERADO 4500HD (2014–2021)

Bulletin PIT5387J — December 10, 2020

Bulletin Details

Bulletin IDPIT5387J
ManufacturerCHEVROLET
ModelsSIERRA 1500, SIERRA 2500, SIERRA 3500, SILVERADO 1500, SILVERADO 2500, SILVERADO 3500, SILVERADO 4500HD
Model Years2014–2021
Date IssuedDecember 10, 2020
Date Added to NHTSAFebruary 16, 2021
ComponentELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Vehicles Affected106 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

This Preliminary Information communication provides information to the technician how to repair vehicles that Instrument Panel Cluster, Radio, and Heater-Vent-Air Conditioning display blanks out, Bluetooth phone or Pandora connection droppe

Affected Vehicles

MakeModelYearComponent
GMC SIERRA 1500 2021 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
GMC SIERRA 1500 2021 280100 BACK OVER PREVENTION:SOFTWARE
GMC SIERRA 1500 2021 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
CHEVROLET SILVERADO 1500 2021 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 1500 2021 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
CHEVROLET SILVERADO 1500 2021 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 1500 2021 280100 BACK OVER PREVENTION:SOFTWARE
CHEVROLET SILVERADO 1500 2021 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
CHEVROLET SILVERADO 2500 2021 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 2500 2021 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
CHEVROLET SILVERADO 3500 2021 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 3500 2021 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
GMC SIERRA 2500 2020 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
GMC SIERRA 2500 2020 280100 BACK OVER PREVENTION:SOFTWARE
GMC SIERRA 2500 2020 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
CHEVROLET SILVERADO 1500 2020 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 1500 2020 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
CHEVROLET SILVERADO 2500 2020 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 2500 2020 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
CHEVROLET SILVERADO 2500 2020 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 2500 2020 280100 BACK OVER PREVENTION:SOFTWARE
CHEVROLET SILVERADO 2500 2020 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
CHEVROLET SILVERADO 3500 2020 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 3500 2020 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
CHEVROLET SILVERADO 4500HD 2020 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 4500HD 2020 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
GMC SIERRA 1500 2019 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
GMC SIERRA 1500 2019 280100 BACK OVER PREVENTION:SOFTWARE
GMC SIERRA 1500 2019 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
CHEVROLET SILVERADO 1500 2019 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 1500 2019 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
CHEVROLET SILVERADO 1500 2019 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 1500 2019 280100 BACK OVER PREVENTION:SOFTWARE
CHEVROLET SILVERADO 1500 2019 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
CHEVROLET SILVERADO 2500 2019 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 2500 2019 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
CHEVROLET SILVERADO 3500 2019 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 3500 2019 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
CHEVROLET SILVERADO 4500HD 2019 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 4500HD 2019 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
GMC SIERRA 1500 2018 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
GMC SIERRA 1500 2018 280100 BACK OVER PREVENTION:SOFTWARE
GMC SIERRA 1500 2018 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
CHEVROLET SILVERADO 1500 2018 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 1500 2018 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
CHEVROLET SILVERADO 1500 2018 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 1500 2018 280100 BACK OVER PREVENTION:SOFTWARE
CHEVROLET SILVERADO 1500 2018 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
CHEVROLET SILVERADO 2500 2018 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 2500 2018 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
CHEVROLET SILVERADO 3500 2018 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 3500 2018 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
GMC SIERRA 1500 2017 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
GMC SIERRA 1500 2017 280100 BACK OVER PREVENTION:SOFTWARE
GMC SIERRA 1500 2017 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
CHEVROLET SILVERADO 1500 2017 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 1500 2017 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
CHEVROLET SILVERADO 1500 2017 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 1500 2017 280100 BACK OVER PREVENTION:SOFTWARE
CHEVROLET SILVERADO 1500 2017 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
CHEVROLET SILVERADO 2500 2017 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 2500 2017 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
CHEVROLET SILVERADO 3500 2017 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 3500 2017 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
GMC SIERRA 2500 2016 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
GMC SIERRA 2500 2016 280100 BACK OVER PREVENTION:SOFTWARE
GMC SIERRA 2500 2016 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
CHEVROLET SILVERADO 1500 2016 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 1500 2016 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
CHEVROLET SILVERADO 2500 2016 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 2500 2016 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
CHEVROLET SILVERADO 2500 2016 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 2500 2016 280100 BACK OVER PREVENTION:SOFTWARE
CHEVROLET SILVERADO 2500 2016 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
CHEVROLET SILVERADO 3500 2016 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 3500 2016 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
GMC SIERRA 1500 2015 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
GMC SIERRA 1500 2015 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
GMC SIERRA 2500 2015 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
GMC SIERRA 2500 2015 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
GMC SIERRA 2500 2015 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
GMC SIERRA 2500 2015 280100 BACK OVER PREVENTION:SOFTWARE
GMC SIERRA 2500 2015 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
GMC SIERRA 3500 2015 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
GMC SIERRA 3500 2015 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
CHEVROLET SILVERADO 1500 2015 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 1500 2015 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
CHEVROLET SILVERADO 2500 2015 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 2500 2015 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
CHEVROLET SILVERADO 2500 2015 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 2500 2015 280100 BACK OVER PREVENTION:SOFTWARE
CHEVROLET SILVERADO 2500 2015 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
CHEVROLET SILVERADO 3500 2015 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 3500 2015 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
GMC SIERRA 1500 2014 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
GMC SIERRA 1500 2014 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
GMC SIERRA 1500 2014 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
GMC SIERRA 1500 2014 280100 BACK OVER PREVENTION:SOFTWARE
GMC SIERRA 1500 2014 284100 BACK OVER PREVENTION:DISPLAY FUNCTION
GMC SIERRA 2500 2014 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
GMC SIERRA 2500 2014 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
GMC SIERRA 3500 2014 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
GMC SIERRA 3500 2014 357400 EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
CHEVROLET SILVERADO 1500 2014 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVROLET SILVERADO 1500 2014 280100 BACK OVER PREVENTION:SOFTWARE
CHEVROLET SILVERADO 1500 2014 284100 BACK OVER PREVENTION:DISPLAY FUNCTION

Related CHEVROLET Recalls

CampaignModelYearComponentSummary
SILVERADO 3500 2019 AIR BAGS General Motors, LLC (GM) is recalling certain 2018 Chevrolet Silverado 1500, ...
SILVERADO 2500 2019 AIR BAGS General Motors, LLC (GM) is recalling certain 2018 Chevrolet Silverado 1500, ...
SILVERADO 1500 2018 AIR BAGS General Motors, LLC (GM) is recalling certain 2018 Chevrolet Silverado 1500, ...
SILVERADO 1500 2018 AIR BAGS General Motors, LLC (GM) is recalling certain 2018 Chevrolet Silverado 1500, ...
SILVERADO 2500 2019 AIR BAGS General Motors, LLC (GM) is recalling certain 2018 Chevrolet Silverado 1500, ...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized CHEVROLET dealer. Bring this bulletin ID (PIT5387J) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.